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Using the tools of PR in the educational and training institutions
HAJSKÝ, Ondřej
The primary objective of this work was to introduce readers to the basic terminology in the field of Public relations and outline their ties to marketing communication. The practical part is focused (by using the results of a questionnaire survey and interview school management) determination of tools used in PR and their effectiveness, potential communication channels and factors that influence students'decisions on the selection of the following schools. After reading this thesis, the reader should have also an idea of how to evaluate the satisfaction of customers (in this case the students).
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French Paul on the market of the Czech Republic: enter, operation and other expansion possibilities of this chain of cafés and bakeries
Girmanová, Eva ; Postler, Milan (advisor) ; Pelantová, Dita (referee)
The bachelor thesis is dealing with the position of the French chain of cafés and bakeries Paul on the market of the Czech Republic. Its target is analysis of the present position on the local market and survey of the expansion possibilities into other places in the capital city and eventually into other cities in the republic. The part of the target is also the survey on the satisfactory of customers, which was realized with the use of questionnaire. The main resource of information was personal experience and the results of the questionnaire. The thesis is divided into theoretical and practical part. The outcome of the survey in the practical part is the satisfactory ratio and suggestions which could heighten its level.
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Marketing of services in advertising company Minds, s.r.o.
Pšeničková, Petra ; Procházková, Markéta (advisor) ; Blažek, Jiří (referee)
This Bachelors degree work focuses on marketing of services in advertising company. This work is divided into two parts, the theoretical and practical part. The first part describes the literary information about marketing of services and basic specificity of advertisement, with the intention of outdoor advertisement. The practical part represents marketing of services in advertising company Minds and analyses customers satisfaction with services through a questionnaire. The gained dates are evaluated and interpreted.
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Loyalty of the customer of retail store as a competitive advantage
Sluková, Kristýna ; Průša, Přemysl (advisor) ; Zapletalová, Šárka (referee)
This bachelor thesis is concerning with a loyalty of a customer in conditions of a retail store -- what means with his constancy and satisfaction -- as one of the competitive advantages. Every single healthy company should aspire to keep its customer apart and to stimulate him to next purchase. Such customer is than driving force of the company and he creates the greatest part of sales. Satisfaction itself does not suffice because satisfied customer does not have to come back. Loyal is such one who is returning regularly, glad and satisfied. As retail store I have chose an outdoor retail chain Rock Point which offers outdoor equipment and complements. This kind of retail store I have chose because I had found it more convenient for loyalty research than e.g. food stores are. The goal of this thesis is to detect if the Rock Point's customer is loyal and to make some recommendations for the future development of the company.
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Service Quality in Hotel Industry - Customer Satisfaction
Fučíková, Martina ; Indrová, Jarmila (advisor)
The theoretical part of the master thesis focuses mainly on particular methods to help to identify customer satisfaction with regard to the specific processes in the hotel industry. The practical part determines the customer satisfaction in the hotel Jalta. A customer satisfaction survey based on a research of the web pages www.hrs.com, www.booking.com, www.tripadvisor and the evaluation of questionnaires provided by the hotel Jalta has been carried out. In addition a mystery shopping with an enclosed report and suggestions for improvement were made. The goal was to examine the appropriateness of questions with regard to the output of information.
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Analysis of customers' satisfaction with services of travel agency
Kosobudová, Lucie ; Petrů, Zdenka (advisor) ; Valentová, Jana (referee)
The diploma thesis underlines the necessity of the continual analysis of customers' satisfaction in the sphere of tourism services. The definition of the tourism services, the focus on the customer and the measurement method of his satisfaction are explained in the theoretical part of the diploma thesis. In the practical part, the satisfaction of the customers of the concrete travel agency is analyzed by the questionnaire.
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Monitoring spokojenosti zákazníků v Oční optice Iveta Šefčíková
Šefčíková, Iveta ; Bursíková, Marcela (advisor) ; Tesař, Tomáš (referee)
Teoretická část charakterizuje spokojeného zákazníka, základní principy péče o zákazníka i vytváření prostředí pro spokojeného zákazníka. Dále tato část pojednává o loajalitě, kvalitě, jedním z nejdůležitějších atributů spokojenosti zákazníka a zdůrazňuje specifika služeb, jenž na spokojenost zákazníků působící. Pomocí písemného dotazování byla zjištěna pravidelnost návštěvy prodejen očních optik obecně, i pravidelnost návštěvy Oční optiky I. Š., jaká kritéria jsou zásadní pro volbu prodejny oční optiky, jak jsou respondenti spokojeni s šíří poskytovaných produktů a služeb, pracovníky, prostředím i výší cen v Oční optice I.Š., zda by respondenti v Oční optice I.Š. něco měnili a zda by služby Ivety Šefčíkové doporučili svým známým. Na základě analýzy dotazníků byl sestaven návrh pro zlepšení.
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Možnosti sledování a měření spokojenosti zákazníka
Polívka, Jiří ; Bursíková, Marcela (advisor) ; Vávra, Oldřich (referee)
Práce se zabývá vzájemným postavením firmy a zákazníka v současném tržním prostředí. Významem orientace veškerých podnikových činností na zákazníka. Přínosy z dlouhodobého vztahu se zákazníkem. Uvádí možnosti měření spokojenosti zákazníka. Nahlíži na stížnost jako na příležitost k nápravě a zabývá se důvody odchodů zákazníků. Obsahuje průzkum spokojenosti zákazníků firmy ALCAR BOHEMIA s. r. o. Zkoumá, zda je rozdíl mezi spokojeností velkých a malých zákazníků a konstruuje index jejich spokojenosti.
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