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The possibilities and limits of using the method of mystery shopping in the measurement of the public services quality
Hankovský, Jakub ; Veselý, Arnošt (advisor) ; Hiekischová, Michaela (referee)
Thesis on the topic of the possibilities and limits of using the method of mystery shopping in the measurement of the public services quality is intended to introduce the method of mystery shopping and to evaluate the possibility of its use in the public services quality measurement through its application. Quality is a broad term which is associated with many definitions. Public services have many specifics compared to the private ones, dominated by the lack of profit and focus on meeting the public interest. Even the definition of quality and performance standards in the public sector differs from those in the private sector. Mystery shopping, which is heavily used in measuring the level of service quality in the private sector occurs rarely in the common practice of public services. The public sector is declaratively for several decades focused on the quality of its services. We can identify a clear commitment to achieving quality perceived from the perspective of actual customer which is represented by the approach of good governance, promoted by the UN, to the National Quality Policy and Strategy of national policy to quality strategy Smart administration. Strategy and objectives are accompanied by a number of methods to standardize, manage and measure the quality of public services, which are...
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Higher Education Graduates in the Labour Market
Váňová, Kateřina ; Rychtaříková, Jitka (advisor) ; Kraus, Jaroslav (referee)
The aim of my final master thesis is to describe the situation about higher education graduates and their position on the labour market in the Czech Republic. I am especially observing the employment and unemployment situation of people who have completed higher education. Due to the rapid increase in their number, I consider the topic to date. For assessing the whole situation first I characterize the educational situation in the Czech Republic. I focus on the educational structure of the population by age, gender and region. I am using mainly data from the Labour Force Survey, averages for the year 2014. Furthermore I briefly describe higher education students and recent graduates. Finally, I try to link these two parts with part of the labour market. To track the position of educated people like this I use descriptive methods and analytical methods. I deal with the influence of education on time spent on the labour market. Based on the tables of the economic activity I estimate the life expectancy of activity life by educational attainment. For this I am using the educational structure of the population from the Labour Force Survey and data on the number of deaths. In the final analytical part of my work I observe with the help of logistic regression and statistical program SAS the odds ratios...
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Acquisition and Development of Students and Graduates in the Concept
Nováková, Andrea ; Kocianová, Renata (advisor) ; Běhounková, Olga (referee)
The thesis deals with recruitment and development of students and graduates in relation to the talent management concept. It focuses on interpretation of talent concept, development of talent management, its current approach and the importance of talent management to the organization. Attention is paid to methods of recruitment and development of students and graduates, emphasizing the specifics of this group of employees. A qualitative survey is part of this thesis. Two methods of measurement were applied in this research - studying documents (career portals of employers) and conducting interviews with representatives of HR departments of large businesses operating in Prague, focusing on whether and how employers work with students and graduates within their talent management systems, how they understand the concept of talent and which methods of recruitment and development of students and graduates they apply most frequently. Keywords talent management, , recruitment, employee training and development, , students, graduates, trainees
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Predictors of Career Success among Humanities and Social Sciences Graduates
Turková, Jaroslava ; Kocianová, Renata (advisor) ; Záškodná, Helena (referee)
The bachelor thesis is focused on career success predictors identification among Humanities and Social Sciences college graduates. In theoretical part, different approaches to career concepts are compared and existing research on career success predictors identification is summarized. Attention is paid also to career initiation of college graduates and their employability on the labour market with a comparison of different Fields of Study. Empirical research investigation among college graduates of aforementioned Study Fields, who graduated five to six years ago, has been made, and the extent of association between reached career success and the course of study has been measured. Further possible directions of qualitative and quantitative research on graduates career success is proposed. KEY WORDS career, career success, graduates, Humanities, Social Sciences, labour market
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Effect of massification of university education on the labor market and job opportunities for graduates
Ludvíková, Karolína ; Trojan, Václav (advisor) ; Šafránková, Jana Marie (referee)
This dissertation examines the influence of massification of tertiary education in labor market. There are explored effects of access to higher education of graduates and their chances of finding an adequate employment. It is partially inspired by the piece of work from Jan Keller and Lubor Tvrdý - Vzdělanostní společnost? Chrám, výtah a pojišťovna. The thesis also describes a situation on the labour market with regard to the employment of graduates and their applicability in practice. Statistical research is used and complemented by a survey among employers. The main objective of the thesis, ie. Employment of graduates in the labor market, was achieved thanks to these results. This piece of work could be used as a presentation of the results of the quality investigation and the need of higher education.
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Young people on the labour market in relation to job centres activtiy in Central Bohemia
Herinková, Jana ; Kohoutek, Jan (advisor) ; Tumová, Anna (referee)
The main aims of the thesis is to explore the situation and awareness of youth on labour market, to evaluate existing political instruments and to suggest a recommendation for the most effective intrument to makte the situation better. I follow these aims by executing a secondary data analysis, an expert interviews with workers of IPS in Central Bohemia, Regional labour office in Příbram and VÚPSV, furthermore I follow these aims by my own survey within 5 chosen high schools in Central Bohemia. The thesis focuses on exploration of the issue from perspective of future graduates on labour market, as well as the perspective of IPS workers (as the main stakeholder), who actively works with unemployed youth or future graduates on daily basis. According to the research I concluded, that the most effective instrument for the chosen group is consultation, which is provided mainly by the IPS workers. There are various types of consultation in the region and therefore various levels of future graduates awareness. The consultation should by unified in every Central Bohemia region. To make this possible, it is needed to create good working conditions to the IPS workers. After the reform of labour offices the conditions are not very satisfiing due to personal changes, resposibility changes and technological...
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Perceptions of teacher training graduates studying technical and information technology or ICT in practice at the Faculty of Education of Charles University in Prague (2001-2011)
Kubíková, Lucie ; Černochová, Miroslava (advisor) ; Fialová, Irena (referee)
TITTLE: Perceptions of teacher training graduates studying technical and information technology or ICT in practice at the Faculty of Education of Charles University in Prague (2001 - 2011) AUTHOR: Lucie Kubíková DEPARTMENT: Department of Information & Technical Education SUPERVISOR: Doc. RNDr. Miroslava Černochová, CSc. ABSTRACT: The thesis deals with two major subjects of research. The key topic of the thesis focuses on employability of graduates of teacher training programmes in teaching technical and information technology or ICT at the Faculty of Education of the Charles University in Prague ("PedF UK") in 2001-2011 and mapping of their needs of further education. The aim of the thesis is to present a complex survey of the development of the subject in relation to the degree of graduates employability in 2001 - 2011 and their needs from the point of view of complementary professional and pedagogical training. The theoretical basis for the solution of the problem posed by the thesis is the analysis of teacher training curriculums focusing on teaching technical and information technology accredited at the PedF UK in 1996 - 2011. The empirical part includes a questionnaire distributed to the graduates of these programmes the aim of which was to find out through a detailed on-line inquiry in which fields...
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Graduates of the Institute of Translation Studies and their opportunities on the Labour Market
Novotná, Eva ; Čeňková, Ivana (advisor) ; Svoboda, Tomáš (referee)
The thesis focuses on the position of graduates of the master's programme in translation and interpreting at the Institute of Translation Studies at the Faculty of Arts of Charles University in Prague (formerly Department of Translation and Interpreting at the Faculty of Arts of Charles University; University of 17 November) on the labour market. It follows up on the survey of employment possibilities of graduates of these institutions which was carried out in 1997 (Čeňková). The theoretical part of the thesis addresses graduate placement from the viewpoint of education policy and of translation studies. This part also provides a description of language industry trends and problems of the translation and interpreting market, with particular emphasis on the Czech environment. The empirical part presents the results of a questionnaire survey among graduates in the field of translation and interpreting from 1967 to 2010. The survey focuses on the current position of the graduates on the labour market, on the development of their professional careers, on the transition of graduates to the labour market after completing their studies, on some aspects of the work of freelance translators and interpreters, on an assessment of the study programme and on the perception of the translating and interpreting...
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Attitudes of Students selected fields Faculty of Health and Social Studies University of South Bohemia in České Budějovice for their own employability in the Labor Market
KOIŠOVÁ, Lenka
In my thesis, I am finding out about the attitudes of students of the health and social faculty towards their own future occupation prospects. Although the unemployment situation in the Czech Republic as well as the situation in the South Region is favorable, graduates and young people are among the most vulnerable groups in the labor market. The first chapter describes the theoretical background of this issue. This part defines the overall unemployment problems of the Czech Republic, unemployment in the South Region. It describes the labor market and students situation is described based on the educational attainment and then their situation in the Czech Republic is compared to the similar situation abroad. Then it also describes the faculty and defines the issues of helping professions covered by the fields of the faculty. The aim of my thesis was to find out what the students of the faculty imagine when asked of their future occupation. They would like to stay in the field which they graduated from and then why they would want to stay in it or why not. The results show that students of the faculty want to stay in the field they graduated from on the labor market in the future. The research was conducted via questionnaire. In the practical part of the thesis I compared the attitudes of students of health and social fields. I also compared the attitudes of students who are studying in bachelor's program and students who continue their studies in the follow-up study. When it comes to comparison between the social and health studies, it is possible to see the differences in the attitudes of students, as well as the comparison of bachelor and master programs. Thesis may be beneficial for the employment deparment of Czech Republic and for the health and social faculty. Furthermore it may also be beneficial for representatives of state administration who monitor and control the whole system of tertiary education.
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