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The Study of the During the Engagement Organization
Marvanová, Barbora ; Stojan, Petr (referee) ; Jurová, Marie (advisor)
This theses examines the process of the order in companies, whose main specialization is the projecting in construction. The study analyses the position of project and architectonical office on the market and process of order based on analysis of related activities. The thesis consists of following parts: theoretical, analytical and practical. Theoretical part describes and clarifies the main concepts and terminology related to the topic. Analytical part analyses current state of the company, i.e. its inner and outer conditions and subsequently, and also the process of concrete contract. The goal of the analysis is to suggest own solutions, which should help to improve the current state of the company. The conditions of the realization and benefits are part of the suggested solution.
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Evaluation of Communication with Foreign Customers of TEMPISH Ltd. with Possible Improvement Proposals
Kráčmarová, Hana ; Plutz, Jan (referee) ; Černohorská, Lenka (advisor)
The subject of this master’s thesis is communication with foreign customers in the company TEMPISH Ltd. The thesis is divided into two parts connected to each other and complements each other. It is the theoretical basis and its subsequent practical use. The theoretical part is focused on clarifying the concepts of communication, customer and their forms. In the practical part of the thesis communication with customers in the company TEMPISH Ltd. is characterized. This part also covers analysis of survey results. Based on the findings proposals to improve the current state of communication, especially with foreign customers, are described.
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Analysis of Customers Satisfaction in Selected Company Using Mystery Shopping
Šrámková, Tereza ; Imramovská, Michaela (referee) ; Chlebovský, Vít (advisor)
The diploma thesis is focused on the method of marketing research called mystery shopping. The thesis describes the types of services, customer satisfaction, communication with the customer, marketing research and the mystery shopping and why it is good to use this method. There are also listed and described mystery shopping techniques, who and where they are used. The practical part deals with the analysis of the mystery shopping data that is performed in the selected company. Based on their quality, the data are subjected to a critical analysis and, depending on the results found, recommendations are given on how to avoid or prevent future weaknesses.
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Customer Satisfaction Analysis and Recommendations for its Improvement
Mičánková, Jana ; Havíř, David (referee) ; Chalupský, Vladimír (advisor)
The bachelor´s thesis deals with the analysis of customer satisfaction and suggestions for improvement of its level at company STUDENT AGENCY TRAVEL k.s. The theoretical part of this thesis is focused on explaining the basic theoretical concepts that are used in the practical part. A questionnaire survey is used to determine customer satisfaction. From the obtained data, recommendations are then proposed which should lead to an increase in the level of customer satisfaction with the company’s services.
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Proposal of the Improvement of Customer Satisfaction Standard
Janoušek, Michal ; Fadrný, Miloš (referee) ; Šimberová, Iveta (advisor)
The thesis “ Proposal of the Improvement of Customer Satisfaction Standard” examines how customers are satisfied with the company STEL Hockey, spol. s r. o., which runs an ice hockey hall. The thesis contains an analysis of the company’s current state, marketing research of customer satisfaction, and suggestions on how to improve the present-day services as well as a proposal for introducing new services in order to enhance customer satisfaction.
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Marketing Research of Customer Satisfaction for H-TIPOL Halašta
Halaštová, Tereza ; Vaculínová, Lucie (referee) ; Šimberová, Iveta (advisor)
This thesis deals with the marketing research of customer satisfaction. It indicates the possible procedures for monitoring and measuring customer satisfaction, the specifics of small and medium-sized organizations. It describes in detail the research of customer satisfaction for the H-TIPOL Halašta. It includes data analysis and suggestions for improvement whose implementation can contribute to strengthening market position.
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Marketing Research
Nakano, Andrea ; Zadražil, Vojtěch (referee) ; Chlebovský, Vít (advisor)
This masters´s thesis deals with the marketing research and customer satisfaction analysis, which have been focused specifically Albert supermarket, located in Masarykově Square in Jihlava. The first part of this work summarizes the theoretical knowledge, such as the processes of marketing research, purchasing behavior and how to measure customer satisfaction. The second part is the practical part of the study, which examines the assessment of information obtained through the research, as well as recommendations. These should enhance the satisfaction levels of the existing and future customers and further improve the competitiveness of this business operation in its market sector.
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