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Interaction and communication within the medical team
Ježková, Kateřina ; Tomová, Šárka (advisor) ; Švarcová, Eva (referee)
This bachelor thesis "Interaction and communication within a medical team" examinates work relations of doctors and nurses, forms and quality of their communication and their overall satisfaction with these processes. Attention is paid not only to the nurse - doctor relationship, but also to communication and interaction among members of individual teams. This thesis has two parts - theoretical and empirical. The theoretical part describes forms of communication and their characteristics. Also it talks about social interactions in a workplace and a medical team in itself. The empirical part summarises information from a survey, that took place in several divisions at Fakultni nemocnice Motol and Masarykova nemocnice in Usti nad Labem. Both doctors and nurses from selected units participated in this anonymous questionnaire. The closing of the thesis evaluates the results of a personal research and compares them with studies realized before.
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On the Principles of Speech Behaviour in the Czech and Vietnamies Languages
Nguyen Thi Minh, Trang ; Hrdlička, Milan (advisor) ; Hasil, Jiří (referee)
The Bachelor investigation discusses the principles of rhetorical behavior in Czech and Vietnamese. Moreover, it compares both languages typologically and explores linguistic situations in both countries. It is based on principles of verbal and nonverbal communication and focuses on selected issues concerning the depiction of verbal courtesy. Specifically, it highlights questions regarding you (unformal form) - you (formal form), address and greetings. The findings may eventually facilitate the mutual understanding between the two groups of speakers.
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Nonverbal communication during the job interview
Odobesco, Natalia ; Pacovská, Jasňa (advisor) ; Hrdlička, Milan (referee)
The theme of this thesis in nonverbal communication during the job interview. The work is divided into two main parts. The theoretical part focuses on the description of the basic types of nonverbal means, embedding them in a particular situation - for job interviews and the differences in the use of nonverbal means for women and men. In the practical part are described and evaluated the questionnaires. On it's basis it was established the role of nonverbal communication in job acquiring, nonverbal communication differences between men and women and its impact on communication interaction. In the end of this theses the research results are compared with theoretical base.
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Communication in Organizations
Tomíčková, Marta ; Šnýdrová, Ivana (advisor) ; Kopecký, Martin (referee)
6 Abstract This thesis aims to offer a comprehensive view of corporate communication while emphasizing its importance for everyday life of corporations and achievement of their strategic targets. The thesis introduces potential interpretations of corporate communication with the main focus on key moments of corporate communication as well as on consequences non-effective communication has on employee satisfaction and their life in the corporation. In the thesis I opted for the method of compilation and comparison of professional literature along with expert interviews which reveal the quality of internal communication in two selected corporations and prove one-sided view of communication inside corporations. The first part of the thesis provides a detailed look at characteristics of individual communication forms, knowledge of these characteristics being the cornerstone of further research in corporate communication. Besides, this part also describes the principles of active listening, a skill which is frequently omitted from the communication skill list. The second part deals with potential interpretations and divisions of corporate communication in professional literature and offers a thorough account of internal communication and its individual aspects. The following part looks at communication between...
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Aspects of social communication with clients in crisis situations
DIVIŠOVÁ, Milena
The aim of this thesis is to resolve conflicts in crisis situations. The topic will be addressed from the perspective of negotiating parties. Bachelor thesis in theoretical part will deal with the various concepts of selected issues, crisis negotiation, as part of a specific crisis communication, specifics of various crisis situations, tasks negotiator, negotiation and training. It also focuses on extremely complex a serious communication activities associated with overcoming a difference of opinion in the direction of the agreement, respectively. Solve hostage situations to provide guidance on how to survive through appropriate communication. The practical part deals with the number of cases handled negotiations in practice for the years 2007-2013 in the South Region, based on statistical data, followed by an analysis of communication -intensive situations where through individual case studies examining the typology of crises, typology of individual perpetrators, their motivation, mental state instead of negotiating, the first contact with the negotiator, critical moments in the negotiations, a way to end the incident and in the end the author formulates the most important principles in negotiations communication management practices in crisis situations .
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Proposal of Communication System in Company
Černá, Tereza ; Klech, Jan (referee) ; Zich, Robert (advisor)
Master´s thesis analyses modern methods of communication in company management. The objective is to discover out the crucial defects of this issue and to outline possible solutions which would improve the weaknesses – of internal communication. The master´s thesis consists of three parts: The theoretical part is concerned about communicational instruments which have been used by the operational company ČEPRO, a.s. The analytical part describes implementation of communicational instruments in the company. (external communication, internal communication, crisis communication and communication during the new product implementation) The proposal part recommends appropriate elements for efficient communication within the current communication system in the company.
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Psychology aspects of communication witch customer
Lipold, Ondřej ; Jarošová, Eva (advisor) ; Hastíková, Jana (referee)
Abstract The thesis is focused on the proces of dealing with customer. The aim is to chart, whether verdons are following in advance defined phases of sale, what verbal and nonverbal communication do they have and to chart occurrence of manipulative principles in sales. In theoretical part are defined phases of sale, verbal and nonverbal comunication and manipulative principles based on review of literature. In practical part were used definitions from teoretical part to create observation scheme, which have been used in observation of verdons. After that comes interpretation of empirical data which have been gained from 20 observation schemes . At the end I have formed recommendation for verdons and recommendation for defence against manipulative principes from buyer's point of view.
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