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Further professional education and development of the XY publishing house's call center employees
Koubek, Daniel ; Veteška, Jaroslav (advisor) ; Kříž, Jaroslav (referee)
The diploma thesis deals with the issue of further professional education and the system of corporate education. The work is divided into two parts - theoretical and empirical. In the theoretical part, the basic terms associated with the concept of lifelong learning are defined, with an emphasis on terminology related to further professional education, employee development, human capital and career management. One of the chapters is devoted to the setting of the company education system and education strategies. In the empirical part, the identification of educational needs and the analysis of the system of corporate education of call center employees were carried out. The research was carried out at the XY publishing house in Prague. Based on the obtained data, a competence model of call center workers was designed and subsequently implemented into the employee education strategy. The investigations carried out show that the XY publishing house uses a systematic model of company education - it provides and enables employees to learn in various areas with regard to a specific profession and its qualification and competence requirements. Corporate education functions as one of the key tools of further professional education and development of employees with the aim of achieving better sales results,...
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Study abroad as an opportunity to personal and professional development of future teacher
Horáková, Štěpánka ; Hejlová, Helena (advisor) ; Vallin, Petra (referee)
(English) This thesis is about a role that a study abroad can have for a future teacher. It researches which areas of professional preparation can be most affected by studying abroad and how this experience can contribute to a growth on a personal level. The theoretic part describes studying abroad, with a primary focus on Erasmus+ for pre-gradual students of primary school education. The second chapter argues the phases of gaining pedagogical profession and a possible effect of the abroad study on them. It focuses mainly on the effects on professional growth of a student. The last chapter of theoretical part of the thesis focuses on the effect of an abroad study on the growth of pedagogical persona including the gains to the key competences. The practical part is a mixed research, with the goal of discovering how studying abroad can help the future teachers grow in the areas of personal and professional competences. It analyzes experiences and a subjective reflection of the participants of an abroad study. The data are collected with a mixed research with the help of mixing the methods, where you use the qualitative method then quantitative method and finish with a qualitative method again. The attention is first on depth reflection of a concrete abroad study, then on the analysis of the amount of...
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