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Customer Lifetime Value - Application to Banking Sector
Lajksnerová, Zuzana ; Krištoufek, Ladislav (advisor) ; Baxa, Jaromír (referee)
Master Thesis: Customer Lifetime Value - Application to Banking Sector Author: Zuzana Lajksnerová Abstract This thesis deals with the calculation of the customer life value for clients of second largest Czech commercial banks - Československá obchodní banka a.s.. The aim is to estimate the revenue each individual brings to the bank within the first year, two, four since creating a profile but also during the whole time he or she remains in their customer base. The first, theoretical part contains of structured overview of the modeling approach from available literature. In the second part, we develop two different models, which are subsequently applied on client data of 2.7 million ČSOB customers. The prediction takes into account both revenues from each product and probability that customer will use this product. For estimation of the two models we use several different econometric methods, thus linear regression, bootstrap, probit and multinomial logit. The results show that demographic data such as age and gender, as well as product related variables, greatly inuence the final level of value of customer. It is also shown that higher potential earnings are associated with men, people of working age and loyal customers.
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Effectiveness of selected PR events of the Ski and Bike Centrum Radotín sport organisation
Opová, Kristýna ; Voráček, Josef (advisor) ; Opelík, Daniel (referee)
Title: Effectiveness of selected PR events of the Ski a Bike Centrum Radotín sport organisation Objectives: The main aim of this bachelor thesis is to create a proposal for improving the marketing communication in the Ski and Bike Centrum Radotín sports organization, focusing on PR events and their effectiveness in achieving marketing goals. Since this topic is very broad, the thesis focuses in detail on only one type of events and that is events for the company's regular customers, namely regular bike rides. Methods: Both qualitative and quantitative research methods were used in this thesis. Specifically, for qualitative research, secondary data analysis and a semi- structured interview with the co-owner of Ski and Bike Centrum Radotín were used. The quantitative method in this thesis is represented by a questionnaire survey conducted online with participants of rides organized by Ski and Bike Centrum Radotín. Results: In most cases, the results of the questionnaire survey measured the effectiveness of SBCR's PR events in achieving the set objectives. The organisation of the events works well and the participants remember the SBCR brand better and the relationship between the brand and the customer deepens. The results also showed that the company should focus on the operation of the rental and...
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Customer satisfaction in a selected fitness center
Čechová, Adéla ; Viplerová, Tereza (advisor) ; Ruda, Tomáš (referee)
Title: Customer satisfaction in a selected fitness centre Objectives: The central aim of this bachelor thesis is to propose recommendations that will lead to an increase in the quality of services provided through the analysis of customer satisfaction in a selected fitness centre. The main aim is to achieve a higher level of customer satisfaction and to strengthen the overall position of the fitness centre in the market. Methods: In the bachelor thesis, the SERVQUAL questionnaire method is used to compare the actual level of provided services with customer expectations. Subsequently, the obtained results are then presented graphically for better clarity and readability. Results: The results of the study indicate the overall satisfaction of customers in the selected fitness centre with the services provided. However, it appeared that some areas of service did not meet customer expectations. However, it has been revealed that certain areas of the services did not meet customer expectations. This difference between expectation and reality provides valuable insights for identifying areas where services can be improved, thereby enhancing overall customer satisfaction. Customers are most satisfied with the fitness center environment and promotional materials. Negative gaps arose in the employee...
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Proposal for Changes to the Company's Marketing Mix
Fixová, Veronika ; Havíř, David (referee) ; Kaňovská, Lucie (advisor)
The diploma thesis is focused on the analysis of the sale of cans on the Czech and Slovak markets. The theoretical part deals with the basic concepts of marketing and especially the marketing mix. The analytical part of the thesis is focused on the current state of the company, where proposals are incorporated based on sales analyzes and evaluated findings. The implementation of the proposals will primarily lead to an increase in the awareness of the company, which can lead to the benefit of new customers.
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Marketing communication of a specific hair salon
Cardová, Tereza ; Havíř, David (referee) ; Mráček, Pavel (advisor)
The diploma thesis deals with the topic of marketing communication of a specific hair salon. The thesis is divided into three parts. The first part focuses on the theoretical background that is necessary for understanding the issue. The second part is devoted to the introduction of the company and an analysis of its current situation. The last part contains proposals for improving the current marketing communication based on the results obtained from the analyses and the marketing research.
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Analysis of customer´s market
Sieklová, Zuzana ; Chlebovský, Vít (referee) ; Marciánová, Pavla (advisor)
This master thesis focuses on the customer market analysis of The Rosenfeld Palace in Žilina in order to identify the factors influencing the participation of local residents in cultural events. The thesis uses the Theory of Planned Behavior and the concept of Third Places as theoretical frameworks to construct qualitative research. Based on the findings, it offers recommendations for management leading to an increase in the attractiveness of the palace and its attendance by local residents.
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Establishing of the Small Company
Mazurová, Andrea ; Chlebovský, Vít (referee) ; Koráb, Vojtěch (advisor)
The diploma thesis focuses on the establishment of a small business, which will be a café in the village of Doudleby nad Orlicí. The theoretical part of the thesis defines the basic important concepts from the field of entrepreneurship, the establishment of the enterprise and methods of strategic analysis of the company's surroundings. In the analytical part of the thesis, strategic analyses of the external and internal environment are elaborated. The design part of the thesis contains a proposal of a business plan, which will be the basis for the establishment of a small business.
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Process Optimization in the Company
Sojka, Jozef ; Bartošek, Vladimír (referee) ; Videcká, Zdeňka (advisor)
This thesis addresses the implementation of an e-shop platform for locksmith company XYZ with the aim of optimizing its processes and enhancing its market competitiveness. The current processes are analyzed, technical and functional aspects of the e-shop platform are proposed, and the financial viability of the project is assessed, including the return on investment. The work highlights how the digitalization of processes through an e-shop platform can improve efficiency, customer experience, and overall economic performance.
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Proposal for the value propostion development
Hudec, Patrik ; Andrýsková, Jana (referee) ; Zich, Robert (advisor)
Táto bakalárska práca sa zameriava na tvorbu hodnotovej ponuky spoločnosti, ktorá zabezpečuje profesijný rozvoj učiteľov základných a stredných škôl na Slovensku. V teoretickej časti sú vymedzené teoretické koncepty súvisiace s tvorbou hodnotovej ponuky. Analytická časť sa zameriava na kľúčové interné a externé faktory a zainteresované strany ovplyvňujúce podnikanie spoločnosti pri tvorbe hodnotovej ponuky. Návrhová časť práce kombinuje získané vstupy pre definovanie novej hodnotovej ponuky podniku s odporúčaniami pre jej implementáciu.
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Analysis of customer´s market
Plecháč, Jakub ; Schüller, David (referee) ; Marciánová, Pavla (advisor)
The diploma thesis deals with researching customer satisfaction with the products and services provided by Feedyou s.r.o. Based on a detailed analysis, improvements are proposed. The theoretical part defines the issues, sets out the objectives of the work, and outlines key concepts. The practical part introduces the selected company and conducts customer satisfaction research. The aim of the thesis is to propose measures that will lead to increased customer satisfaction.
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