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Process of Implementation of the Company Quality Management System
Audová, Petra ; Hrůza,, Petr (referee) ; Čižinská, Romana (advisor)
This bc work deals with the analysis of the company project management fundamentals and a resulting prospectus „Process of Implementation of the Company Quality Management System.“ It covers estimation of the personnel and financial resources needed for the quality management system implementation, it suggests the time-schedule for it. The document also specifies a form and the way how to administrate the key documentation in the area of IT projects.
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Implementation of ISO 9001 in a manufacturing company
KREUZEROVÁ, Ilona
This bachelor thesis describes the implementation of quality management in a manufacturing company and setting up the correct certification process ISO 9001:2016. In the theoretical part, this work deals with the identification of key concepts such as quality management system, total quality management and certification processing. The practical part deals with monitoring the non-certified manufacturing company. The company is evaluated for certification by practical observations using data and analysis of individual production processes. The result of the work is the determination of the necessary documents based on the individual parts of the standard.
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Quality of domiciliary services from a user's perspective
Slaná, Petra ; Štegmannová, Ingrid (advisor) ; Wichsová, Jana (referee)
Petra Slaná ABSTRACT The thesis "Quality of domiciliary services from a user's perspective" deals with issues of quality of care services. Its aim was to find out what users expect from a quality service. Based on qualitative research and knowledge gained from practice was also to create a methodology for user satisfaction domiciliary services. The thesis consists of two parts, theoretical and empirical. The theoretical part contains the definition of old age, approaching the issue of aging, self-sufficiency and human needs in old age. It provides demographic and statistic data about the aging population. It focuses on social services in general, their definition, types and forms. It outlines the form of social services for seniors in the Czech Republic and in selected countries of European Union. It describes systems of quality used in the commercial sphere and in the service area. The theoretical part concludes with an overview of the factors which determine user satisfaction. The aim of the empirical part was to identify areas that may be an important quality of service criteria. Thanks to these users can evaluate the quality of services. To achieve this aim, was chosen qualitative research method. The empirical part of this thesis is therefore devoted to qualitative methodology of the research,...
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Impact of the Application of the Quality Management Systems on the Satisfaction of the Students of Secondary Vocational Schools
Liška, Roman ; Veteška, Jaroslav (advisor) ; Chvál, Martin (referee) ; Švec, Václav (referee)
The subject of the dissertation is the issue of school quality, resp. quality management systems used by secondary vocational schools in the Czech Republic. The use of these customer-oriented quality management systems is common abroad, in some countries even mandatory. According to the available information, these systems are not widely used in the Czech Republic, their use in the education sector is not registered. The aim of the work was to evaluate and compare the impact of the most frequently used systems (self- assessment framework CAF, EFQM and ISO standards: 9001) on the student's satisfaction and their attitudes to school. An experimental, exploratory and ex-post-factual study was carried out in 2020 using a standardized questionnaire developed by the Institute for Pedagogy and Adult Education at Leibniz Universität Hannover. The questionnaire has been used since 2011 to assess student's satisfaction and the quality of vocational secondary schools in Lower Saxony. Through factor analysis, the questionnaire was divided into three main and five sub-indices. The questionnaire was piloted on a sample of 741 respondents in a Prague secondary vocational school. The data collection itself was carried out at 21 secondary vocational schools of various sizes and founders, with the exception of one...
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Quality of domiciliary services from a user's perspective
Slaná, Petra ; Štegmannová, Ingrid (advisor) ; Wichsová, Jana (referee)
Petra Slaná ABSTRACT The thesis "Quality of domiciliary services from a user's perspective" deals with issues of quality of care services. Its aim was to find out what users expect from a quality service. Based on qualitative research and knowledge gained from practice was also to create a methodology for user satisfaction domiciliary services. The thesis consists of two parts, theoretical and empirical. The theoretical part contains the definition of old age, approaching the issue of aging, self-sufficiency and human needs in old age. It provides demographic and statistic data about the aging population. It focuses on social services in general, their definition, types and forms. It outlines the form of social services for seniors in the Czech Republic and in selected countries of European Union. It describes systems of quality used in the commercial sphere and in the service area. The theoretical part concludes with an overview of the factors which determine user satisfaction. The aim of the empirical part was to identify areas that may be an important quality of service criteria. Thanks to these users can evaluate the quality of services. To achieve this aim, was chosen qualitative research method. The empirical part of this thesis is therefore devoted to qualitative methodology of the research,...
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Process of Implementation of the Company Quality Management System
Audová, Petra ; Hrůza,, Petr (referee) ; Čižinská, Romana (advisor)
This bc work deals with the analysis of the company project management fundamentals and a resulting prospectus „Process of Implementation of the Company Quality Management System.“ It covers estimation of the personnel and financial resources needed for the quality management system implementation, it suggests the time-schedule for it. The document also specifies a form and the way how to administrate the key documentation in the area of IT projects.
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Opportunities for improvement of hotel’s quality system
Straňáková, Eva ; Indrová, Jarmila (advisor) ; Bakos, Tomáš (referee)
The thesis is focused on opportunities for improvement of the hotel's quality management. The main goal is to evaluate and improve current quality management in the chosen hotel with emphasis on the National quality system. The system should come into effect latest in 2015 and it is based on requirement of quality management systems such as the EFQM Excellence model and ISO 9001:2009.
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Quality management systems in the choosen company
EDROVÁ, Veronika
The aim of the thesis is to assess existing quality management system, the possibility of applying new approaches to quality management in the selected company, the proposal process for their implementation. This thesis is focused on quality management. Implementation and application of the model EFQM (European Foundation for quality management) in the company LINET spol. s r.o. Evaluation of the implementating process and its contribution to improving efficiency, quality and image.
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