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Analysis and design business processes optimization in administration management
Vosecký, Ondřej ; Chlapek, Dušan (advisor) ; Hemala, David (referee)
This diploma thesis is focused on optimizing administration management in the Czech telecommunication office. The thesis has three essential objectives. The first objective is the analysis of present state of the administration management using the process modelling. The second objective is to identify the real potential for improvements of the process group. That means to specify process priority, estimate current and desired levels of process maturity, identify key activities and determine the level of process description and processing framing tables. These activities are supported by the methodically theoretical text at the first part of the thesis. The evaluation of limits determining potential improvements resulted from previous chapters and is contained in the final part of this thesis. The fundamental objective of this work is to design the optimization of the process group using the form of future projects.
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Implementation of process performance measurement in a financial accounting department
Pešata, Karel ; Maryška, Miloš (advisor) ; Huk, Jan (referee)
The thesis deals with the subject of process performance measurement in a financial accounting department in the context of outsourcing these processes or their parts. The aim of the thesis is to propose a set of indicators for measuring the performance of financial accounting department in the context of processes in an international telecommunications company with respect to effective measurement, integrity with corporate business processes and meaningful and correct values of these metrics. Firstly, in the theoretical part, the reader is informed about the core processes in a finance accounting department. The reader is informed about the basic terms related to performance measurement, in particular KPI's (definition, implementation, evaluation, meaning ...). Finally, basic concepts associated with outsourcing are explained and the importance of performance indicators in the relationship between the supplier of the accounting services and the customer is outlined. The practical part deals with the design of performance indicators for a finance accounting department of an international telecommunications company. The indicators are designed to reflect the processes in the company. An emphasis is on those processes (or parts thereof) that are provided externally - by a third party provider of accounting services. Each indicator is defined by its description, meaning and method of measurement. If any adjustments to the processes are necessary, these process changes are described. The weaknesses and risks of implementation are indicated in the following section. The results of the individual measurements are presented for a minimum of 6 consecutive months (where it was possible to obtain data retrospectively, the values are calculated for the minimum of 12 months).
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Optimization of processes in procurement departmenf of FMCG company
Neumann, Martin ; Chlapek, Dušan (advisor) ; Bína, Radek (referee)
The diploma thesis called "Optimization of processes in procurement departmenf of FMCG company" is focused on the optimization of procurement processes in an unnamed FMCG company. The main goals of this work include the analysis of similar solutions in business process optimization and selection of appropriate methods and procedures. Other objectives are to analyze the current state of processes, their support and maturity and potential improvement identification in selected processes. Last goal is a suggestion of project proposals designed to achieve potential improvement identification in the analyzed procurement processes. Contribution of this thesis is to analyze the purchasing process from the perspective of process maturity, its priorities, support and potential for improvement. Modelling of current processes in a unified methodology and tool is another benefit of this work. The work consists of an introductory section that defines the objectives, benefits and working methods. The following is a description of the research work and basic terms, thus ending the theoretical part. The practical part contains the characteristics of the company, a description of existing processes, potential improvement identification and a proposal of support in identified real potentials.
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Optimization of processes in a distribution company
Švadlenková, Pavla ; Chlapek, Dušan (advisor) ; Kučera, Vladimír (referee)
The diploma thesis called Optimization of processes in a distribution company is focused on a firm, fictionally named ABC Ltd which, however, represents a real distribution company, a holding company to be precise, whose parent company is based in the Czech Republic and its subsidiaries are located in Italy, China and Australia. The overall number of staff of the whole concern is sixteen, so it falls into the category of small companies. The main purpose of this paper is to analyze the company's processes. The greatest benefit of the thesis is saving the company's expenses based on optimization of the company's processes. In the introduction to the paper all the goals and benefits are stated. The next chapter reveals a brief description of skills that are vital for working on the practical part of the paper and meeting all the goals that have been set at the beginning. The introduction to the practical part deals with introducing the company ABC Ltd. The main topic of this part is the analysis of the present state of the firm's enterprise architecture. One of these architectures, the process one, describes the company's processes which are divided into the main and the supporting ones. In the main processes the potential for improvements is identified. The conclusion brings evaluation of the limits which follow from the revealed potential and suggestions for supporting the limits in the form of project solution.
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Process Performance evaluation within business companies
Galan, Tomáš ; Chlapek, Dušan (advisor) ; Chocholatý, Drahomír (referee)
Diploma thesis oriented on processes and business process management (BPM) is tightly related to the ability of organizations to adapt to the reality of today's world, reality of continuous and accelerating change. The objective for theoretical part is to summarize main terms, approaches, methods and other information about business process management, reasons for its evolution, business process modeling, execution by personal and other sources and its efficiency, process performance evaluation, to be able to use and apply them in commercial practice on the example of a small business company. Practical part includes results of theory application and knowledge acquired throughout studies application on the example of iFirma company. The thesis brings up process approaches application example in a business company and an intention to proof positive impact on its performance and continuous process improvement. What influence will IS/IT support of processes and process changes have? Several approaches to business management and even more applications bring up a need to evaluate and pick the right approach.
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Identifikace a měření výkonnosti procesů ve vybraném podniku
Floriánová, Radka ; Lukšů, Vladimír (advisor) ; Lindauerová, Jana (referee)
This dissertation deals with identification, classification and efficiency assessment in general and is later on applied to Wüstenrot - Building and Loan Association, a.s. Process is the core unit of the procedural type of Organization Management. Therefore, the Building and Loan Asociation defines the key processes and proceeds to the process mapping at the selected detail level. In the first place, this concerns the corporational detail level. Secondly, processes of Customer Satisfication are elaborated. These processes make a synergic effect and cause most valuable benefits providing the fact they are controlled. This means the Corporation Management has to reflect to the outcomes of the Process Efficiency Assessment. Every single process is described from the current situation point of view. Subsequently, proposals are made to improve its efficiency assessment.
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Identifikace a měření vybraných procesů v podniku Edscha Bohemia s.r.o.
Hložek, Jan Bc. ; Lukšů, Vladimír (advisor) ; Halada, Miroslav (referee)
Práce se zabývá procesním řízením společnosti a přehledem možných způsobů posuzování výkonnosti procesů. V teoretické části práce je objasněn rozdíl mezi funkčním a procesním řízením, dále je podrobněji definován proces, jeho znaky a náležitosti. Dále jsou vysvětlena tři nejdůležitější kritéria výkonnosti: čas, náklady a kvalita a jejich měřitelnost. Jsou definovány požadavky na ukazatele a naznačen postup jejich vytváření a aplikování. Praktická část práce obsahuje identifikaci podstatných procesů v podniku Edscha Bohemia s.r.o., posouzení současného stavu a výběr vhodných návrhů na zlepšení současného stavu měření výkonnosti procesů.
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