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Concept of an Effective Assessment Tool for Position "Telemarketing Agent"
Kuimcidis, Nikolas ; Šlechta, Karel (referee) ; Konečná, Zdeňka (advisor)
employees are the most important asset for telemarketing companies which offers their services to clients which need to outsource telemarketing. The contrast that evolves between the stable fluctuation of workes and the need of high quality agents is a significant problem that have to be solved by the management of telemarketing companies. This thesis will introduce current processes and will analyse technics for the assesement of new employees. Furtherly this thesis will present new technics for recruiting new agents, quality control and keep human resources in a longterm relationship in the field of telemarketing.
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Design of Information System for Customer Support
Šafařík, Pavel ; Klíma, Miroslav (referee) ; Luhan, Jan (advisor)
The bachelor thesis pays attention to the proposal of a system supporting the service and customer services. In its first chapter, the thesis describes the key field for customer services, their supply and usage, Furthermore, it speaks about the system of call centres, their types, possibilities and function. The next part submits an analysis of the existing situation in the service network and equipment of a particular company, the second part of the thesis includes a proposal of the complete system to solve the customer support from the point of view of the end users and the service partners. In the evaluating and concluding part, it focuses on the applicability of the system, its implementation and contributions.
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The Analysis of Marketing Project of a Company
Runštuk, Zdeněk ; Šabat, Tomáš (referee) ; Kaňovská, Lucie (advisor)
This bachelor’s thesis deals with marketing campaign of a company XY. Concentrated on self-employed persons and people with small bussinesses, who does not know the company or are not in business contact with. The goal of this thesis is to evaluace this strategy. Thesis is devided to free parts. Theoretical part is dealing with terms needed for easier understanding of issues and explaining of each isme. It deals for example with basic ways to gain contacts, making interests of potencial customers, it explains concepts such as marketing mix, propagation, telemarketing or direkt marketing. Second practical part has duty to describe marketing campaign from contacting of target groups to processing the progress of promotion events. Third part evaluates access rate of campaign and offers personal ideas to improve the campaign.
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System for Telemarketing Company
Dušek, David ; Rychlý, Marek (referee) ; Trchalík, Roman (advisor)
Thesis contains design and implementation of information system for Telemarketing Company. System is implemented in PHP language supported by Zend Framework. Used framework is properly described in this thesis, as well as related software pattern MVC and design pattern Front Controller. There is also explanation of Data Mapper design pattern.
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Natural Gas Market in the Czech Republic - Retail Trade Segment and its Effective and Acquisition Channels
Polívka, Rostislav ; Grmolenská, Eva (referee) ; Chlebovský, Vít (advisor)
The topic of the final thesis is a marketing analysis of the situation on the natural gas market in the Czech Republic, retail trade segment, including the development since its liberalization by the present time and future perspectives. Based on a market analysis an optimized model of company’s marketing strategy is developed, as opposed to its current marketing strategy. The optimized model focuses primarily on effectivization of acquisition channels of direct sale and aims at widening the customer portfolio, i.e. taking up a bigger market share and better utilization of the company’s dispositions.
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Telemarketing
Špicová, Martina ; Hanák, David (referee) ; Chalupský, Vladimír (advisor)
The Master’s thesis analyses problems connected with purchasing and providing information by the means of telemarketing. On the basis of the obtained imperfections, this Master’s thesis includes the proposal of the process of communication by the means of the customer line, which ensures its more effective function.
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Legal aspects of direct marketing in Czech Republic
Demuthová, Martina ; Boháček, Martin (advisor) ; Hubková, Pavlína (referee)
The thesis deals with the issue of direct marketing, its instruments and related legislation. Direct marketing is a form of marketing communication which allows businesses to communicate directly with their customers. Its value in marketing is increasing, as well as spam, which is also defined in this thesis. First explained is the term direct marketing, its advantages and disadvantages, its tools and current role in the industry. Furthermore, a summary of the present legal and ethical regulations, and the system of self-regulation in Czech Republic is given. Within this thesis, research on a sample of more than 300 respondents was carried out to detect the frequency with which they are contacted via direct marketing, their attitudes to individual tools, and aspects which they find interrupting in individual forms of direct marketing communication.
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Telemarketing as an Effective Tool of Marketing Communication
Juránek, Patrik ; Kincl, Tomáš (advisor) ; Novák, Michal (referee)
This dissertation is compounded from theoretical and practical part. The theoretical one is focused on description of telemarketing and its kinds. Then presents database marketing from build own database through types of database marketing and data mining. For effective telemarketing is essential to use various tools, specific forms of calls, knowledge of phone structure and art of negotiation with difficult customers. Integral part is the fair system of reward and well set selection process. The core of the practical part is to apply obtained theoretical knowledge on the real environment of telephone operators and managers of telemarketing agencies. The results from realized questionnaire research are interpreted to analyze under what conditions is telemarketing effective tool of marketing communications. Achieved findings are consequently used for formulation of suitable recommendations.
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Spotřební chování vůči telemarketingu
Kharaishvili, Tinatin ; Stříteský, Václav (advisor) ; Tahal, Radek (referee)
Telemarketing has become a big industry and convenient way of successfully managing business affairs with low costs. The aim of the thesis is to present telemarketing services from the customers point of view; analyzing what are consumer behavior towards telemarketing in Georgia and the Czech Republic, and also what are the perceptional and attitudinal causing factors of these behaviors. This is the comparative study and the research is mainly based on the primary data. For the research accomplishment, the questionnaire survey was used for gathering important information and data in order to make the relevant conclusions. According to the results, B2C telemarketing services are not welcomed in the Czech Republic and people tend to have mostly negative attitude. In case of Georgia, people have relatively more positive attitude and behavior towards telemarketing services.
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