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Project Management Information System
Patočka, Miroslav ; Knapp, Pavel (referee) ; Koch, Miloš (advisor)
The diploma thesis focuses on analysis of software tools used in a softwarehouse company. It contains detailed assessment of a used project management information system, business process design and information system modification. The thesis also includes complete implementation of a module for cost calculation of software projects. The module is based on Use Case Points method.
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Activity based management used in administration of state
Drahoňovský, Milan ; Sedláčková, Helena (advisor) ; Strouhal, Jiří (referee) ; Popesko, Boris (referee)
ABC is a methodology for calculating of the costs of activities in the organizations. This methodology has a very precise explicitness on the actual used costs. ABC is a methodology that is used mainly in foreign corporations in the private ownership. Its use in the state and their subordinate organizations established in foreign companies is very small and almost not used in domestic organizations. Accurate knowledge of the costs of the various company activities could be crucial in the long term view and directs the organization to success or to failure. In the private sector are costing mechanisms set in different level, but in the public sector are largely neglected. This situation is mainly due to the fact that organizations are managed by hired managers and they are not owned by a private person (or persons) too. They are owned by the state, which functions as the manager is very poor. The current economic situation and changes are forcing organizations to think about the possibilities of using advanced management methods. These trends are captured not only in surveys, identified already as efforts superiors organizations to manage subordinate organizations, but also partially finalized projects in the state sphere. These projects reveal the interested of organizations to further detailed insights into the stream of costs and their final utilization. This dissertation summarizes the findings of ABC for the public sector in universities and research institutions. Summarizes the current status and position for the creation of the ABC model in practice. This thesis includes not only the methodology but also a practical example of the practices described step by step. The results of the calculation according to ABC provide detailed view of costs during the agenda execution and organization also on a detailed calculation of the output of the organization. Thanks to a detailed insight into structured calculation is allowed to lead their active management and positive influence on the future.
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Process Driven Organization
Žalčík, Hynek ; Řepa, Václav (advisor) ; Bruckner, Tomáš (referee)
This thesis is focused on company process management. The aim is to describe the operation and management of a particular company, through defining yet undescribed processes, so as to enable operational improvements and organizational development by its application. The intention is, however, also to find the customary processes and to achieve such a general approach that it can be possible to use the created models for other subjects. The object of thesis is not to model vast and complex diagrams, but to clarify unclear places in company. For example, the distribution of activity in multiple portions, between multiple processes, so that the output is a clear representation of the organisation process map. Company management is a topic that is currently very popular and addressed by many authors in various texts. Every day there are new approaches and methods created in order to face this topic, and to achieve high efficiency. Due to the quantum of works is not easy to choose the ideal approach. It is also important to realize that not every organization can be satisfied with each methodology. This thesis is divided into chapters. The introduction provides the objectives of the work and there are mentioned hypotheses which are discussed in Chapter Five. One hypothesis is focused on the exercise of the MMABP methodology, and asks questions that lead to discussion whether the use of the methodology leads to the creation of ideal and generally adaptable processes. The second chapter describes the methodological approach and familiarize the reader with the modelled project. The third chapter is dedicated to the global process map. The fourth chapter focuses on individual processes. It is followed by discussion and conclusions in the fifth and sixth chapter, commenting outputs of this work.
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Public Sector ITIL Processes Design
Kalivoda, Tomáš ; Voříšek, Jiří (advisor) ; Tajtl, Martin (referee)
This master thesis analyzes current situation in the area of IT Services management in the Czech public sector in ITILv3 framework. Theoretical part characterizes ITIL framework from high-level perspective, includes processes description and possible use in public sector. Moreover, public sector organization structure and government's strategy vision are summarized. The master thesis practical part analyzes current situation of IT Services management in the Czech public sector, uses public information ressources, surveys, discussions and interviews. The analysis identifies key points threatening IT management effectiveness. IT Governance model is designed based on these key points. The model proposes strategy view and defines crucial organizational responsibilities. Essential ITIL processes are defined including implementation plan and communication strategy.
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Creating and managing online translation agency
Matoušek, Ondřej ; Vondra, Zdeněk (advisor) ; Šubrta, Václav (referee)
The aim of this thesis is to carry out a business process model and user interface of an online translation agency that is capable of competition on a global marketplace. The business process model has been designed through analysing the main competitors and modifying their approach and mechanisms. The user interface has been created using and implementing time-proven principles of graphic design. The main result of this thesis is a functioning and competitive business process model of an online translation agency.
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Provozní management obchodního oddělení vybrané společnosti
Motalová, Veronika
Operation management of sales department of the selected company. Bachelor thesis. Brno: MUAF, 2014 The aim of this thesis is the customer service process analysis in fixed service of telecommunications company X a.s under the auspices of company Y Ltd. The theoretical part focuses on business process management, quality management and workflow. The practical part deals with the quality of service provided, its basic assumptions and differences in the quality of services based on business processes by using a process model. The main objective is to propose a new efficient process model.
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Využití simulačních metod pro podporu procesního řízení v systémech integrovaného managementu
Šenkýř, Pavel
The main subject of this thesis consists of analyse aimed on the mapping, modelling and simulation tools for the use in integrated systems of management. The theoretical part of thesis analyses actual subject situation based on the literature research. This part describes mainly used standards and trends, methodology of process mapping, process evaluation, improoving and optimizing. The practical part of thesis includes a model of real manufacturing process and a simulation of its behaviour in the simulation environment Allcelar 2010. The real system is optimized by the use of economic criteria. The thesis employs methods of simulation, modeling and optimization, which are together with the decision making, systems approach, operations research and queuing systems content of the theoretical part. The goal of the submitted thesis is to apply and check gained knowledge for mapping and analyzing of specific business processes followed by the evaluation of its effectiveness and suggestion of its optimization. The area of business processes and process management is described in the theoretical part. Additionally the methodology of business process modeling and methods of process evaluation and process improvement is also described. The practical part is focused on identification of the company's processes, analysis of the innovative processes and evaluation of their effectiveness. The following optimization of the processes is based on the facts found out by the previous research.
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Process management principles, procedures and tools application in software development project management
Oškrdal, Václav ; Doucek, Petr (advisor) ; Pour, Jan (referee) ; Hřebíček, Jiří (referee) ; Závodný, Peter (referee)
The main goal of this dissertation thesis is to design and verify a new concept of process management principles, procedures and tools application, utilizable in the software development project management field. Emphasis is placed on creating a general (i.e. generally usable) concept, derived from solid theoretical background and suitable for further expansion and modifications. The theoretical part of the thesis has two main chapters. In the "Process management" chapter, the individual derived principles (Effectiveness, Added value, Coherence, Portability, Adequate standardization, Measurability, Clarity, Integration, Accountability, Continuous improvement) and procedures (Initiation, Identification, Definition, Validation, Implementation, Revision) are described and interconnected into an integrated concept, usable for the introduction and development of process management in the organization, supported by appropriate ICT tools (mainly from four selected areas -- Modeling and Simulation, Performance measurement, Change management, Administration). In the "Project Management" chapter, the project management area is embedded in the broader context of a process-driven organization in line with modern models of strategic ICT governance and ICT services management. The main dimensions of project management as well as the process approach to project management, which helps to bridge the gap between unique/temporary projects and repeatable/stable processes, are described. Basis for the normative project processes design in the following part of the thesis is set by the evaluation of selected models of the project life cycle and project management methodologies. The practical part of this thesis is basically a verification of the concept, described in the theoretical chapters. Firstly, an original project management methodology, suitable for deriving process model of the subject area, is presented. On this basis -- and by using the previously described principles, procedures and process management tools -- the major artifacts of a reference project processes model are elaborated (such as Conceptual model of the subject area, List of events and natural processes, Process pyramid, Process model, Organization model, Indicators pyramid or RACI matrix of roles and processes/indicators /SLAs; setup of selected process model is also verified experimentally by simulations). Critical evaluation of the presented model is an important input for the final assessment of the thesis goals' achievement and proposal of further research fields.
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The 4S Web-marketing mix in a small company
Uhlíř, Petr ; Gála, Libor (advisor) ; Šebesta, Michal (referee)
The goal of this thesis is to evaluate whether application of the model of marketing promotion in the Internet based on the concept of web-marketing mix 4S in a small organization, sales-oriented professional machines and equipment for carpentry, plumbing and metal fabrication shop can achieve synergy and formulated key performance indicators. To achieve this goal is necessary to identify and describe technologies, tools, procedures and processes based on literature and publications that are typical for internet marketing in a small and medium-sized companies, as the concept of internet promotion. The important part is to analyze the web-marketing mix 4S, which is a one of the possible variants of marketing mix. The 4S will serve as a base process model website promotion.
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