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Analysis and strategy of the comapany IceWarp on the Czech and foreign markets
Vacek, Vladimír ; Halík, Jaroslav (advisor) ; Šveřepa, Jaromír (referee)
The thesis aims to analyze the recent activity of the IceWarp company on the Czech and foreign market and then to propose new strategy for Great Britain. The introduction presents the groupware solution and the product IceWarp Server. The next part contains information about the Czech branch and describes the processes of customer acquisition, customer care department and technical support department. Then it is made the comparison with British branch which has the same structure. Based on the indentified shortage the new strategy is proposed in two version differing in financial cost.
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Communication mix of the company
KLOUZALOVÁ, Martina
This thesis was prepared on company communications mix. Selected company was SOME Jindrichuv Hradec Ltd. The work is divided into theoretical and practical part. In the theoretical part is described the issue using the professional literature. In the practical part describes the communication mix of the company and are designed to improve it.
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Analysis of motivation effectiveness in direct sale corporation
Pulščaková, Kateřina ; Turnerová, Lenka (advisor) ; Průša, Přemysl (referee)
The thesis is focused on running of direct sale corporation and emphasis on employee motivation. The main goal is analysis of current motivation system and remuneration of independent beauty consultants in Oriflame cosmetics. Further objectives are effectiveness evaluation, drawbacks determination and proposals of possible improvement. Theoretical part is based on study of expert literature and brings us into domain of sale, motivation, stimulation tools and creation of motivation programs. Practical part gives basic information about company Oriflame cosmetics, its current activities and employee motivation system. Effectiveness of beauty consultants` motivation evaluation is based on questionnaire, personal interviews, corporate documents and personal experience. Related proposals and recommendations shall lead to higher influence of corporate motivation system.
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Mystery shopping - Comparison Douglas vs. Sephora
Homola, Martin ; Zamazalová, Marcela (advisor) ; Šojdel, Václav (referee)
A fight for customer is nowadays a typical sign of business. There is no doubt about an importance of a customer service. If a company doesn't dispose of quality in this point of view, a dissatisfied customer will use competitor's service in future. There is plenty of sellers, who don't master their roles. However, to measure the quality of service is difficult. One of methods that are used by a modern marketing, is mystery shopping. This instrument serves for an identification of imperfections in the process of service, where occurs a contact between the seller and the customer. It reveals a relief and a complete approach of staff to customers. Based on this there is a possibility to compare results with standards and norms of the company, but also with competitors, the market. Identification of the best and the worst parts is a possibility to improve the performance and the quality of service. A topic of my dissertation is usage of mystery shopping to compare the customer service in perfumeries Douglas and Sephora. The aim of the dissertation is to recommend steps concerning customer service to Douglas and Sephora based on results of mystery shopping. Partial aims are judging aspects as the importance of time of shopping, whether there is a difference between quality of customer service during week and on weekend, how much it's important if the customer is a man or a woman, or if the critical factor is customer's age. I will also try to prove that prices in common stores are noticeably higher than in e-shops.
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The analysis of direct sales in the company Southwestern
Mikulík, Miroslav ; Vávra, Oldřich (advisor) ; Černá, Jitka (referee)
My bachelor thesis is focused on describing direct sales as one of the methods of distributing and selling goods and services. I analyze production of the American company called Southwestern and suggest ways how to improve their production. My theoretical part is focused on the description of direct sales, history, profiles of dealers and current position of direct sales on the world market. I also describe the multilevel marketing, the marketing mix, essential parts of the cycle of selling and the sales talk. The purpose of my analytical part of the bachelor thesis is to analyze the production of Southwestern company dealers. It is one of the companies, which still use direct selling for distribution and selling their goods and services. I will use the internal data of the Southwestern company. I also describe company in general, the market it belongs to, goods and services, communication mix and the organizational structure. In the conclusion, there are recommendations on how to make the selection process and training more effective.
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Direct sale and its importance in retailing
Skopal, Ruslan ; Turnerová, Lenka (advisor) ; Křečková Kroupová, Zuzana (referee)
The main goal of this Bachelor's Thesis is to find out what are the main reasons for a customer to buy a product, and what makes difference in making decision for a client. "Navigate, selling the way people like to buy", is the book which will be used for theoretical part, from author Dustin Hillis. Dustin Hillis is a very successful sales person and divides customers into 4 different groups based on style they like to buy products. The same method used for example Lee McCroskey in his seminar "Becoming a Chameleon". I will use those 4 types of customers in first part to compare theory with my experience from direct sales. For practical use I have chosen Southwestern Company. I will use mainly my own experience and notes that I collected last 3 years. I personally sold products to 850 customers in 240 days. In last part of this thesis I will analyze how useful is theoretical knowledge in particular sales situations and also types of customers.
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Possibilities of orientation of direct sale on chosen market environment
Hapáková, Veronika ; Koudelka, Jan (advisor)
In my bachelor thesis I describe direct sales as one of the distribution channels and I am suggesting how to improve the selection process and training of new independent contractors in the Southwestern company. The thesis is divided into theoretical part, where you can find the definition of the direct sales as a part of marketing mix and also as its utilization in multilevel marketing. There is also part on selection process of the dealers, communication with different types of personalities, as well as the detailed cycle of selling. Analytical part is about the Southwestern company, which uses direct sale for distribution of educational products. I will introduce its history, organizational structure, product portfolio and its summer internship for college students. The main part is the interviews with dealers. In the conclusion, there are recommendations for more effective selection process and training.
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Network marketing as an opportunity
Miššik, Dušan ; Turnerová, Lenka (advisor) ; Drozen, František (referee)
The goal of this bachelor thesis is to explain the concept of network marketing and its usage in the current business. The first part is focused od determination of the theoretical base of the issue, developement of the branch of network marketing and its illegal forms. Second part analyses the usage of network marketing in the current business and at the same time represents the biggest companies of direct sale in the world. The practical part is an aplication of the theoretical base to the FM GROUP company and there is also space devoted to suggestions to improve the opperations and the product distribution of the company.
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Direct Bioproduction Sale in Selected Locality
ŽIŽKOVÁ, Adéla
The subject of my assignment is the direct sale of bio production. The main subject of my assignment was to find out consumer interest in selling bio products, respectively, for direct sales of bio production. Another objective was to analyze the current status of direct sales of bio production in South Bohemia region. The first point of assignment I have met on the base of consumer research using a questionnaire created in the application Google docs. My research showed that the use of direct purchase is used more women. The most common reason why women don{\crq}t like the direct purchase is little information. Most of the men don{\crq}t use direct purchase, because of lack of time and little information. The interests about direct sale have more woman than men. The main reason of woman why to use direct purchase is that they think that bio products from producer are fresher and trust that bio product is really bio. The most of the men will be interest it in direct sale because of freshness of bio products. The convenience of men is the main reason why they don{\crq}t use direct purchase. Women as a reason for disinterest reported lack of time The second research was focused on South Bohemia ECO farms. In total were asked 64 ECO farms, only 50 take part in. For bio farms engaged in cattle breeding is 32% of sales secured by sales of meat, live animals on the farms or own in shop. In other commodities grown on ECO farms in South Bohemia region have direct sale of their production only two milk companies. In commodities of fruit, cereals, forage legume and potatoes, none of the companies don{\crq}t have direct sale of own production.
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Effectiveness analysis of direct selling product's advertising campaign
Pulščaková, Kateřina ; Turnerová, Lenka (advisor) ; Khelerová, Vladimíra (referee)
Every company and particular seller have to learn how to succeed in the market -- how to bind client of long standing to repeated purchase. One of the product placement techniques, which leads goods from the manufacturer directly to the end consumer is direct sale. For the direct selling product promotion is except seller's personal impingement on customers also important effective advertising campaign. Its aim is to hold interest, address and provoke potential consumer into buying concrete product. This thesis analyses effectiveness of advertising campaign from different points of view. It is focusing especially on various advertisement tools, their positives and negatives. This thesis deals with analysis and evaluation of concrete launching advertising campaign of the product from Swedish cosmetic company Oriflame, which is one of the leader companies in direct sale.
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