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The Importance of Managing eWOM in the Hotel Industry
Horák, Tomáš ; Karlíček, Miroslav (advisor) ; Pearce, Chris (referee)
The goal of this thesis is to investigate the effects of different hotel response strategies to negative user-generated electronic word of mouth on online travel guide sites and subsequently to identify managerial implications that would lead to an effective online review management in the hotel industry. Three basic response strategies to a negative review were identified: no-response strategy, defensive response strategy and accommodating response strategy. An experimental research method with 240 respondents proved that accommodating response to a negative review has positive impact on customer's perception of a hotel. The most negative perception was observed by the defensive response strategy. The results of this experimental research were confirmed in a Mann-Whitney U-test.
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Calculation methods for the Customer Lifetime Value and its application in the cosmetics industry
Baraniaková, Júlia ; Karlíček, Miroslav (advisor) ; Rožek, Jan (referee)
The main goal of the diploma thesis is the description and comparison of existing methods for calculating the customer lifetime value at a firm. Second, minor goal is based on the comparison to choose a suitable method of calculation for an application in a real business unit. The used methodology contains detailed research of available foreign academic literature. Building on that a comparison of the methods based on selected criteria is conducted. Results of a questionnaire survey are used in the last chapter to provide specific sugestions for the possible marketing applications of CLV approach and calculation in a specific business unit.
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Factors Influencing Impulse Buying in Retail Stores
Giorgadze, Nino ; Král, Petr (advisor) ; Karlíček, Miroslav (referee)
Impulse buying is a widely pervasive phenomenon. Statistics shows that more and more shoppers are experiencing irresistible urge to purchase unplanned and in most cases unnecessary product. Existing researches fall short in identifying most suitable tools that marketers can adopt in order to promote impulsive sales. Therefore, this thesis provides deep analysis of those, controllable factors that influence impulse buying. Particularly four external cues are examined: product display, promotional signage, sensory elements and social atmospherics. Research has deductive approach. First, existing academic articles and research papers are analyzed. Then two different methods of primary data collection are covered. Self-reported online survey is used as a main research tool. Received data of 193 respondents is analyzed in SPSS software using Pearson correlation test and standard multiple regression analysis. Results of store experiment and interviews are covered next. The research concludes that product display has strongest impact on impulse buying, influences and encourages consumer unplanned purchase decisions. Thus, marketers are advised to promote product presentation in the stores.
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Planning and evalauation of corporate strategy in online social media environment
Šulc, Miroslav ; Karlíček, Miroslav (advisor) ; Kolář, Petr (referee)
This paper researches the problem of creation an efficient strategy for the environment of online social networks, and its' evaluation. Theoretical part of the paper progresses gradually from definition of social media, its' progress into online world, brief description of historical development and finally covers strategic marketing approaches specific for this field. The practical part of the paper contains few case studies and my own social media campaign I ran for e-shop JustHappy.cz. The conclusion is a synthesis of researched ideas and proposition of step-by-step manual for preparing social media strategy. The manual is broken down to several easy-to-follow steps and should give the reader a handbook for creating his/her own campaign or project in online social media environment.
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Analysis 5Ps of the marketing mix on the Paul Company from the employees´ perspective
Vojta, Jan ; Říha, David (advisor) ; Karlíček, Miroslav (referee)
This bachelor thesis' goal is to describe the marketing mix as a practical marketing technique; it also attempts to apply 5Ps of the marketing mix on the Paul Company. Tone of the research is positivists and thus a quantitative marketing research is carried out via the single dissemination questionnaire survey. In practical part, of the thesis the marketing mix analysis, of PAUL Company from the employees' perspective, is introduced. Such an accession enables throughout scientific approach leading to the explanation of all the steps and tools necessary for the corporate success; raising the demand for its Product, Price, Place, Promotion and People. In the second half of the practical part, the questionnaires presented to Paul employees are examined and interpreted. This all aims finding out how professionals perceive and identify themselves with the firm's business policy and marketing mix. The final part of the work summarizes the key factors of the mix, and suggests areas for the further academic and practical improvements. The justification of this paper is 2 fold: 1] critical literature evaluation, 2] practical suggestions for the marketing professionals.
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Ideální obsluha mladých u mobilního operátora v Česke republice
Földesová, Simona ; Král, Petr (advisor) ; Karlíček, Miroslav (referee)
The main goal of the master's thesis is to understand the actual needs of Czech Generation Y and propose a mobile services product fitting the best their needs. The topic is approach from both theoretical and practical perspective. Theoretical part proposes a better understanding of researched topic and conducts a deep market analysis. The practical part follows with the research and precise definition of the target group, its buying habits and the major unmet needs.
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Product Placement Effectiveness Depending on the Brand Knowledge
Sedněvová, Šárka ; Karlíček, Miroslav (advisor) ; Rozlivka, Milan (referee)
Product placement as one of the modern tools of marketing communication has become very important. This is also the case of the Czech Republic, especially after recent legislative changes and related legalization of product placement. The thesis characterizes product placement, states its particular forms and methods of evaluating its effectiveness. The aim of the thesis is to determine the difference between product placement in a situation when in an audiovisual work is presented in the first case known brand, in the second case unknown brand and in the third case fictitious brand. This is examined by the executed experiment based on watching a video with three type situations and filling in a subsequent questionnaire survey. Analysis of the survey results reveals that product placement is the most effective when displaying known brand, using unknown brand is considerably less effective and that the effectiveness of fictitious brand is the lowest. On the basis of statistical hypothesis testing, it is confirmed that there is a statistically significant relation between brand knowledge and its effectiveness.
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Marketing of the state castles and chateaus
Borská, Kateřina ; Karlíček, Miroslav (advisor) ; Černá, Jitka (referee)
This thesis is focused on marketing of the state castles and chateaus. The fact, that they are considered as a cultural heritage which must be preserved for the future generations, gives marketing of the castles and chateaus unique characteristics. The aim of this thesis is to determine marketing recommendations for the state castles and chateaus and another historical buildings within the Czech Republic, resulting from the expert interviews with the castellans and other personnel of the Czech castles and chateaus and from the research of available Czech and foreign literature.
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Improvement Theory ‚Brand Engagement in Self-Concept‘ through Qualitative Research
Šenková, Simona ; Karlíček, Miroslav (advisor) ; Machek, Martin (referee)
Master's Thesis "Improvement Theory 'Brand Engagement in Self-Concept' through Qualitative Research" explains consumer-brand relationship view of new theory, which extends existing knowledge of incorporation brands into the self-concept. The main objective is to determine profiles of low and high BESC consumers by using in-depth interviews. In the theoretical part the explanation of brand identity, self-concept and the connection between them is done. It is followed by description of quantitative studies including the basic knowledge about the theory BESC. Consequently, in the practical part the analysis in-depth interviews, descriptions of low and high BESC consumers and intergroup comparisons are presented. Finally, the general outcome compares results of qualitative and quantitative research, and concurrently suggests managerial implications of using the theory BESC in marketing practice.
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Return of marketing investment
Bujdová, Darina ; Karlíček, Miroslav (advisor) ; Rožek, Jan (referee)
This Diploma thesis deals with measuring the effectiveness of marketing investments on the real model used by Royal Philips Electronics. Firstly, on the basis of qualitative research conducted through semi-structured personal interviews with marketing managers in Philips and participation in two marketing projects in the company, it determines the advantages, disadvantages and restrictive elements of the current model. Then in the theoretical context, it is compared with the practices of other companies which are one of the conclusions of the qualitative interviews. The result is a proposal of current model's improvements of measuring ROI marketing investments.
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