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Motivation and Satisfaction of Managers in the Selected Company
Dlabajová, Eva ; Kruntorádová, Markéta (referee) ; Konečný, Štěpán (advisor)
This master's thesis deals with the satisfaction of managers and the correct grasp of the motivational style by management and society. The work is divided into two parts - theoretical and empirical. In the theoretical part, basic concepts are defined: manager, management, leader, leadership. Next, the types of leadership styles of managers are defined and compared. Subsequently, the concept of need, motive, motivation is explained here and the most basic tools for motivation are presented. The empirical part contains a qualitative research study carried out through semi-structured interviews, the aim of which was to answer the main research questions. At the same time, it was investigated what influences this phenomenon and what type of cooperation or help the respondents would welcome to improve their work performance. The goal of this work is to make a concrete proposal that will lead to an increase in work performance.
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Innovation in the provision of on-board service and related products of a selected railway operator
BLAŽKOVÁ, Natálie
The bachelor thesis focuses on the definition of transport services and on-board service of RegioJet, a. s., which focuses mainly on the provision of transport and shipping services in the passenger rail and road transport sector. The aim of the bachelor thesis is to analyse the current status, trends and customer preferences in the provision of on-board service and related products at a selected railway carrier. The thesis starts with the theoretical part, first the key concepts of the passenger rail transport are specified. The next chapter is devoted to methodology. Here the main objectives of the thesis are presented and the research questions are formulated. Furthermore, the methods used in data collection are mentioned, which include a questionnaire survey, a semi-structured interview and the actual observation. The last chapter introduces RegioJet, a. s. itself, its corporate activities and services provided. Then, the results of the research methods are summarized and suggestions for innovations and development opportunities for the company under study are prepared.
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Customer satisfaction of the selected business entity
SVOJŠOVÁ, Barbora
The bachelor thesis focuses on customer satisfaction of a selected business entity. The aim is to evaluate the current satisfaction of guests in the Hotel U Kapličky in Písek and to suggest recommendations to improve the service. The thesis begins with the theoretical part, where customers and their satisfaction are characterized, then the business entities and the specifics of marketing within accommodation and catering services are discussed. These pieces of theoretical information are then used in the analytical part dealing with the evaluation of guest satisfaction in the hotel environment. The practical part consists of a questionnaire survey and an individual in-depth interview with a manager to determine guest satisfaction. The final part contains suggestions and recommendations to improve overall guest satisfaction.
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Customers satisfaction research
Rodan, Zdeněk ; Trégerová, Jaroslava (referee) ; Němeček, Petr (advisor)
The diploma thesis is focused on customers satisfaction research with provided services. The goal is to find out, evaluate and determine of such steps, which will bring increasing of satisfaction in future. The theoretical part focuses on the explanation of concepts, problems in marketing research and marketing of services. The second part includes questionnaires and data evaluation procedures.
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Employee Motivation and Attitudes in a Sport Organization
Čepcová, Lucie ; Blahutková,, Marie (referee) ; Peričková, Lucie (advisor)
Bachelor‘s thesis deals with an issue of employee motivation and attitudes to work in a sport organization. It specifies basic terms and theories connected with the motivation process. For the purpose of the thesis three sport organizations are chosen where a questionnaire survey is conducted. Based on the data obtained the analysis of performance motives and attitudes to work is performed, followed by the design of appropriate motivational strategies for leaders of the organizations.
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Marketing Study of Banking Services in Czech republic and Great Britain
Jindrová, Marta ; Bonner, Nadia (referee) ; Chalupský, Vladimír (advisor)
This bachelor´s thesis compares banking sector in the Czech Republic and banking sector in the United Kingdom of Great Britain. It deals with analysis of banking services, mostly from marketing point of view, and the aim is, to recommend improvements of banking services for private clients in the Czech Republic. The purpose of the thesis is, to analyse the differences between czech and british banking services for private clients and to create recommendations for banks and their clients to increase the satisfaction of the clients.
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Leadership and management of personnel in construction company
Hegerová, Anežka ; Sláma, Lukáš (referee) ; Linkeschová, Dana (advisor)
This bachelor thesis deals with topics of leadership and staff management in the construction business. The purpose of the thesis is to analyze situation in the fields associated with problematics of Czech construction business. The theoretical part introduces concepts and theories related to said problematic. There are four hypotheses proposed in the practical part. The situation considering diversity, motivation, comunication and education is evaluated through survey. The outcome of this thesis are partial conclusions and suggestions derived from trends and experiences found through research. These conclusions and suggestions may be helpful for those holding leadership and employee management work positions in construction companies.
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