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QoS in a computer network of VŠE
Kalina, Tomáš ; Pavlíček, Luboš (advisor) ; Beneš, Jiří (referee)
The diploma thesis is focused on analysis and deployment of Quality of Services (QoS) in a computer network of The University of Economics in Prague (VŠE). The thesis describes the main QoS technologies focusing on technology Diffserv and its deployment with using available network devices in computer network of VŠE. In thesis the needs of network services and protocols for quality of services with division into different classes of services according to priority are discussed. The thesis explains the benefits and drawbacks of deploying QoS in the environment of VŠE with regard to wired and wireless network. In the practical part recommendations are applied to the production network and subsequently the benefits of modification are evaluated.
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Quality of hotel services and the analyse of the chosen hotel
Holá, Lucie ; Indrová, Jarmila (advisor) ; Bakos, Tomáš (referee)
The diploma thesis deals with quality of services in hotel industry and with the quality analyse in a five-star hotel in Prague. This analyse should provide data for the management of the hotel and should formulate how to improve the quality of current services a thus the guest satisfaction. The theoretical part deals with quality of services as an important part of management of accommodation facilities and also with the specifics of the hotel industry. The five-star hotel Praha was analysed. The pieces of information about the guest satisfaction which were provided by hotel questionnaire were used for this purpose. The reviews of the websites Tripadvisor.com, Booking.com and Expedia.com served as a next tool for this analyse. The measures which should contribute to the higher satisfaction with offered services were worked out on the basis of the data. The diploma thesis deals together with the questionnaire which serves as a source of information and tries to formulate the questions in order to maximize the benefit of the pieces of information.
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Quality of services in a select fitness center
Dymák, Jiří ; Kořánová, Helena (advisor) ; Hůlová, Marie (referee)
The Bachelor thesis focuses on the issues of quality services in a select fitness center. In the theoretical section defines terms related to these issues as quality of service, process improvement, customer orientation. The main goal of this thesis was to evaluate the quality of services in selected fitness center, through the evaluation of customer satisfaction, and then propose possible options for improving the identified conditions. On this goal is focused the practical part. The methods of research were chosen observation, interview and questionnaire. Data obtained from this research were evaluated and suggested improvements.
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Possibilities of improving the quality of services in fitness centres
Marečková, Edita ; Hůlová, Marie (advisor) ; Chvojková, Helena (referee)
The main goal of this thesis is to propose possible solutions for improving the quality of services in a chosen fitness centre. The thesis contains theoretical principles from the area of quality of services management, enumeration of demands for quality of services from customers'view, characteristic of fitness centres including the history of fitness and the description of services provided in a fitness centre. The practical part is focused on a concrete fitness centre where a survey on satisfaction of customers was made. Proposals for improving the quality of services and satisfaction of customers in this fitness centre results from the survey.
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The Quality of services of The Prague Public Transit Co. Inc. and possibilities of its improving.
Novotný, Daniel ; Hůlová, Marie (advisor) ; Mervart, Michal (referee)
This Bachelor's thesis deals with the quality of public transport services. The aim is to assess the quality of services of The Prague Public Transit Co. Inc., by the means of identification of the problems associated with it from the customers'point of view and to suggest a possible improvement through solving problems. To fulfil this objective a questionnaire was used in research among customers of the business as well as the results of measurements made by the firm itself. At the end, there are solutions proposed to the problems.
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The Centre for Demyelinating Illnesses in Prague II. versus the Out patient of Demyelinating Illnesses in České Budějovice ( Multiple sclerosis - the part of my life)
LINHARTOVÁ, Kateřina
My bachelor thesis is devoted to the issue of multiple sclerosis. It is a case of demyelinating disease affecting the central nerve system by inflammatory focuses. It causes nerve channel disorders and nerve fibre destruction, which may result in damage of function followed by disability. Genesis of a multiple sclerosis has not been known yet. It may be generated by a number of factors. The disease affects an individual of younger and medium age, more often women than men. At present the multiple sclerosis is an illness that can be diagnosed as early as at its clinical beginning and the adequate therapy can be started as soon as possible. Although there is no causal treatment yet, modern medical methods represent significant step forward and an increase of the per cent of patients whose central nerve system may not be damaged and permanent disability may not occur. Complex care for the patient with multiple sclerosis is secured by so called MS Centres (Multiple Sclerosis Centres) established and working all over the Czech Republic. The scope of their activity is rather wide: from the diagnostics of the illness, over pharmacological treatment, treatment by a psychologist, socially-legal consultancy and rehabilitation up to the scientifically-research and educational activity.I focused my work on particularly two such establishments {--} The Centre for Demyelinating Diseases in Prague 2 and Outpatient Department of Demyelinating Diseases in České Budějovice. I set up following objectives: the first objective was to map out the provision of services by the two above mentioned establishments. The second objective of my work was to find out the quality of such services involving examinations of patients taking medicines of the first selection and the IVIG (intravenous immunoglobulin), the clinical examination of the patients being monitored, the examination of new patients, the administration of intravenous drip therapy, the services of a psychologist and of a social worker, rehabilitation. I selected a qualitative research for fulfilment of the above mentioned two objectives. The selective pattern involved five clients of the Outpatient Department of Demyelinating Diseases in České Budějovice and seven clients from the Centre for Demyelinating Diseases in Prague 2. The clients were selected by the random systematic selection. The necessary data were collected by method of interview, semi standardized interview technique. The interview was performed with staff of both establishments and with the clients.I would like to contribute by my thesis to increase of the public awareness of the issue of multiple sclerosis, of the services being provided and treatment possibilities. This paper may also be a guide for improvement of services provided to patients suffering from multiple sclerosis. The achieved conclusions and created hypotheses can be used as a basis for further quantitative research of this issue.
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Support employment for handicapped groups of persons at the work market in the Jindřichův Hradec
MRÁZOVÁ, Ivana
The theme of the thesis is support employment for people in disadvantaged groups. The objectives set in the paper were to assess the quality of services in support employment provided by public corporation MESADA in Jindřichův Hradec, Czech Republic and provide a list of suggested socio-technical recommendations in order to improve the above-mentioned services. The theoretical part includes the history of support employment, definitions of disadvantaged groups of people, symbols, standards, and the whole process of support employment. The final part gives a review of MESADA projects. The practical part deals with a survey. Conclusions of the thesis are based on the quantitative survey {--} the data were collected from questionnaires filled in by users of the support employment services provided by public corporation MESADA Jindřichův Hradec between November 2007 and late February 2008. Next, the author used the document analysis method. Statitistical data were gathered from Czech Statistical Office and statistical data collected by the Ministry of Labour and Social Affairs. The hypotheses that were put forward in order to find out whether the service users find this worthful and quality and whether this service meets their needs were proven correct. The outcome of the survey and the list of suggested measures to be taken in order to improve the service might be found useful in optimizing the support employment service provided not only by p.c. MESADA Jindřichův Hradec, but also in its other branches in the region of South Bohemia.
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