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API for ITIL Service Desk Systems
Širůček, Pavel ; Křivka, Zbyněk (referee) ; Rychlý, Marek (advisor)
Main focus of this thesis is creating workaround for ITIL processes in service desk systems. As a objective with highest priority was to choose service desk systems, then create interface which can make possible communication between service boards and selected processes. I described also in generally meaning ITIL library, common service desk functions and important ITIL processes. Management of incidents, problems, changes and configurations is based on a set of processes, which are able to manipulate with interface. Web services are main tool of implemented API for working with these processes. In conclusion are also presented several scenarios to demonstrate communication between clients and service across the board created interface.
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Information System Assessment and Proposal for ICT Modification
Šejna, Tomáš ; Kováč, Filip (referee) ; Koch, Miloš (advisor)
Diploma thesis is focused on information system assessment and subsequent proposal for its modification. These changes are partly concerned on company requests, where system implemented is, but on the other hand also of development of processes in the time horizon. These proposals of changes and optimization will be afterwards presented and recommended for realization.
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Advanced Ticket Sale Information System
Galetka, Josef ; Weiss, Petr (referee) ; Masopust, Tomáš (advisor)
This work deals with the problems connected with projection and implementation of information system for advanced ticket sale. The system allows selling and buying tickets for various actions. It is capable of generating and sending ticket electronically. It includes administration and user requirements. Implementation was applied using technologies PHP, MySQL and JavaScript on Apache server.
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Security protocols in practice
Milfajt, Jiří ; Koutný, Martin (referee) ; Pelka, Tomáš (advisor)
This bachelor's thesis maps the most used AAA protocols in these days. These protocols include RADIUS, TACACS+, DIAMETER and KERBEROS. The first part considers its main signs. Then there is describes basic communication between user and server. The thesis also compares each protocol by its advantages, disadvantages and its possible security weaknesses. The second part is dedicated to configuration of RADIUS and KERBEROS protocol.
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Statistical modul for working database TIVOLE
Ježek, Jan ; Wiera, Ryszard (referee) ; MBA, Jan Beran, (advisor)
Presented thesis thesis is written for IBM Company, specifically IBM IDC Czech Republic, s.r.o. branch. The thesis describes development of statistic module for work database TIVOLE utilizing Lotus Notes program. The basic aim of the thesis is to ease creation of reports and graphical data outputs in relation to speed of operator´s work while narrowing down the required time of human resources for solving problems.
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Development of an application of system Helpdesk
Spišák, František ; Hradil, Jiří (advisor) ; Pavlíček, Luboš (referee)
Bachelor thesis deals with development of the Internet application Helpdesk for customer support. The aim of this thesis is to develop the application with system of automatic answers, which based on customer requirements, selects the best answers. The user of the application will be able to set multiple answers, from which the system will collect. If it happens that selected answer is not accurate, the user will be able to edit it and Helpdesk will improve selection of future answers based on machine learning. Customer requirements will be imported to the helpdesk via social network Facebook. The theoretical part focuses on analyse of selected existing helpdesk solutions where their properties are compared. Practical part consists of own solution of helpdesk system including used technologies. In the conclusion, we evaluate the goals of the thesis and benefits the system brings.
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Ticketing solution in IBM BPM
Dvorský, Ondřej ; Pavlíčková, Jarmila (advisor) ; Kadleček, David (referee)
The aim of this bachelor thesis is to design and implement ticketing solution with cooperation of technology called Business Process Management System (BPMS), specifically the product IBM BPM. This thesis is divided into several parts. The introduction consists of the explanation of basic concepts in this area and an explanation of BPMN notation with which business processes are modeled. The following part is the analysis of the market situation of BPMS technologies. Next part contains the analysis and specification of requirement for ticketing solution within banking environment, including the design of the solution implementation. Final part demonstrates the implementation of ticketing solution with the IBM BPM and also the client to manage tickets, which was developer using HTML, CSS and JavaScript. The resulting solution is included in the attachements of this thesis.
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Problems of integrated transport system and its use
DŘEVOVÁ, Martina
The aim of this dissertation is to evaluate and compare the chosen integrated transport systems in the Czech Republic and based on findings submit a proposal to improvement. For this purpose are chosen the largest and the smarter transport sysstems in the Czech Republic, which are: - Integrated transport system of the Hradec Kralove region (IREDO) - Prague integrated transport system (PID) - Integrated transport system of the South Moravia (IDS JMK) Within the analysis is used the evaluation of the qulitative indicators, for example the number of the carriers, the number of tthe stations etc. This shows that these indicators haven?t got sufficient predictive value for the analysis and final evaluation, because some differences among the transport system. Therefore are the ratios included the analysis, which arw designed on the basis of the quantitative criterions recalculated for factors causing the significant differences of the transport systems. From the analysiss came out best the Integrated transport system in Prague (PID), because of the high freguency of the transport links, large fleet, reliable continuity of the transport links, and the positive evaluation of the range of distribution network, the number of vending machines, types of tickets and existence of the car lots P+R. The worst rated is Integrated transport system of Hradec Kralove region (IREDO), which was recomended to concenterate for the information sources and to attractive the system by these sources. Generally speaking the successful integrated transport systems are these which comply with conditions of the uniformity, intelligibility and clarity. Another important factor is the high frequency of the transport links, the continuity, availability of the bus stops and of course the quality passenger information.
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Help Desk Management
Blížil, David ; Střížová, Vlasta (advisor) ; Lyčka, Aleš (referee)
Smyslem této bakalářské práce je popsat způsoby poskytování služeb Help Desku a navrhnout konkrétní zlepšení pro zvolenou firmu. V práci je čerpáno z pracovních zkušeností autora ve společnosti CSC. V práci se autor snaží poukázat na vhodné i nevhodné postupy. Závěr práce je zaměřen na doporučení, kterými by se vybraná firma měla řídit, pokud chce zlepšit své výsledky. Po přečtení této práce získá zájemce o problematiku Help Desků schopnost orientace v tomto oboru.
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