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Model of the metropolitan optical network
Prudík, Jiří ; Hudcová, Lucie (referee) ; Křivák, Petr (advisor)
The purpose of this master’s thesis is foremost to provide a simple guide how to build elements of optical metropolitan area network. The basic model consists to sequence of construction, network topology, passive and active parts. The collection contains examples of alternative technology such as Wireless LAN with different frequency. The optical network construction based on optical cable, fibres, splices, trays, adapters, connectors and active parts for example a lot of media convertor models. After that there are demonstrating type of wavelength division multiplexer used in metropolitan area network – passive planar PCL splitter. One of the passive planar splitter are used to increase optical fibre channel. At the end of the collection a simplified examples of used measurements – optical time domain reflectometry and optical fibre transmission. Contains standard protocols or reflectogram. The conclusion of this thesis summarizes costs of FTTb (Fibre To The Building) model of optical metropolitan area network in Czech republic and future contribution for society.
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Implementation of parametric models dependent on instantneous values of network traffic in OPNET Modeler simulation environment
Šibík, Štefan ; Hošek, Jiří (referee) ; Molnár, Karol (advisor)
The aim of this diploma thesis was to create an own DiffServ domain model, which is supplemented with stations generating various type of network traffic and implementation of token-bucket mechanism in router´s process model in Opnet Modeler simulation environment. DiffServ domain is made up from two edge and two core routers and includes servers and client stations generating VoIP, FTP, HTTP and database access traffic. It is described a process of distribution of traffic into different classes on edge routers of DiffServ domain along with assurance of separate handling with usage of an Assured Forwarding PHB mechanism. In point of differentiated packet processing is process model completed with generating of various statistics. The process of their creating is used to check a dropper activity, which is implemented together with token-bucket mechanism on ARP layer of the router. The functionality of the model is verified by simulation.
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Zhodnocení kvality destinace mikroregionu Kroměřížsko
Nguyen, Thanh Tung
Nguyen, T. T. Evaluation of the quality of the destination of the microregion Kroměřížsko. Bachelor thesis. Brno: Mendel University, 2021.The bachelor thesis deals with the evaluation of the destination within microregion Kroměřížsko and is divided into two parts, theoretical and practical. The theoretical part of the thesis is focused on explaining the basic concepts of tourism, such as the forms of tourism, types of tourism, destination management, marketing of tourism and quality of services in tourism. The practical part of the thesis is focused on describing selective, localization and realization factors in the microregion. Subsequently, a questionnaire survey was created and based on the answers obtained, which had the worst evaluation. Proposals were made to improve the quality of the destination of the microregion.
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Satisfaction with services as a factor of tourism development in the area of Prácheňsko
DVOŘÁKOVÁ, Lucie
The bachelor thesis is aimed at identifying various types of factors that affect tourist´s satisfaction and analysing them. The main factors to be considered are the quality of the services offered in the Prácheňsko area and also the number of these services of the primary and secondary offer. These data were obtained using a questionnaire among tourists who visited this area in summer 2020 - the top of the season. Most of the tourists were from the Czech Republic and about thirty of them were foreigners. The questionnaire also compare the situation in Prácheňsko and South Bohemia as a whole. The collected data and their subsequent analysis is used for evaluating the current situation and for improving, both the quality of services and satisfaction. Consequently, a possible recommendation suggested in this thesis addresses the needs of this area of tourism. Key Words: Satisfaction of visitors, Prácheňsko area, opinions of visitors, quality of services
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Interducing the quality of social services Standards
Rottová, Ivona ; Šiška, Jan (advisor) ; Zemková, Jaroslava (referee)
Resume The disertation is conceived as a case study focused on the influence of introducing the quality standards of social services in a daily centre for people with mental and combined disability. It deals with the theoretical outline of the issues, particularly The Law of Social Services n. 108/2006 in the current version of later phrasing and amendment, and the quality standards of social services in relation to mentally disabled people. It also concerns with the formation of the Diakonie of the Czech Protestant Church, the Ratolest Centre in Prague and the evaluation of practical results of the introducing of the quality standards of social services in daily work of the concerned centre from the point of its staff and ordinary practice. The work on the standards in Ratolest Centre can be devided in three main stages. The first stage concerns the years 2004-2007, when the standards were intensely but not continually worked on. The work was primarily organized by one member of the staff and the management of the Centre. In this phase it meant mainly changes of practical dealing and communication with the clients. The methodology was worked out according to the momentary need, in methodological issues was no uniting character and respecting the standards was dispersed in different documents. On this stage...
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Marketing research on customer satisfaction in the fitness centre Hopsáme.cz.
Dohnalová, Barbora ; Šíma, Jan (advisor) ; Dáňová, Kateřina (referee)
Title: Marketing research on customer satisfaction in the fitness centre Hopsáme.cz. Purpose: The main aim is to find out, how the customers are satisfied with the services offered in the fitness centre Hopsáme.cz, which is placed in Prague's district Modřany. The research is conducted through a questionnaire survey. The situation is analyzed by the results of this survey and I came up with suggestions, which should help to improve the customer satisfaction and general prosperity of this company. Methods: As mentioned above, I chose a questionnaire survey from the possible marketing methods. There were used written forms of questionnaire survey same as electronical version in this bachelor thesis. The evaluation was performed by the statistic program SPSS. The results are shown in tables and graphs, which were compiled in the statistic program SPSS as well. Results: From the results of this survey we can see that customers are relatively satisfied with the services offered in fitness centre Hopsáme.cz. I found some insufficiency in services offered and the arrangements were suggested to improve the customer satisfaction. Key words: services, sport services, quality of services, customer, customer satisfaction
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Methods for measuring service quality in university libraries: a case study of libraries AMU and JAMU
Bártová, Tereza ; Landová, Hana (advisor) ; Drobíková, Barbora (referee)
This thesis examines the issue of measuring the quality of services from a theoretical and practical perspectives. It's trying to define the term quality in the context of library services, particular performance indicators used in practice and try to provide an overview of the possibilities of its measurement in the Czech environment as well as abroad. It describes methods Balanced ScoreCard, Benchmarking, Total Quality Management, ServQUAL and SWOT analysis, which originally came from the commercial sector and Benchmarking of libraries, Bibliotheksindex and LibQUAL +, which were created directly for a field of librarianship. It also maps the various activities in this field at national and international level. The practical part of the thesis consists of a survey in two selected libraries performed on the basis of three selected methods of quality measurement: Benchmarking of libraries, Bibliotheksindex and SWOT analysis. In conclusion of the thesis is based on the information gathered from own experience and practice created a general framework for service quality, the possibility of increasing quality and it's measurement in academic libraries.
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Service quality of Solarium Fitness BBC Evropská in comparison with a competitor
Galušková, Silvie ; Šíma, Jan (advisor) ; Pecinová, Markéta (referee)
Title: Service quality of Solarium Fitness BBC Evropská in comparison with a competitor Objectives: The main aim of this master's thesis is to measure a level of customer satisfaction with services provided by Solarium Fitness BBC Evropská, to analyse the customer's opinion and to reveal possible gaps in services offered by this sports centre. In case of necessity to suggest the measures leading to improvement of this quality of services and consequent increase in customer satisfaction. The partial purpose is the comparison of customer satisfaction of Solarium Fitness BBC Evropská with the competitor. Methods: A quantitative research, specifically a written questionnaire SERVQUAL, handed out to customers of the sports centre, was used to obtain information from respondents. This questionnaire examines and compares expected quality of the provided service, i.e. the quality that is expected by customers in an ideal fitness centre, with the real level of perceived service quality provided by Solarium Fitness BBC Evropská. Results: This survey of satisfaction among customers with the service provided by Solarium Fitness BBC Evropská has shown a high level of clients satisfaction, more satisfying than results of surveyed competitor. However, this research has revealed some light areas for improvements,...
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Comparison of spectator satisfaction in different levels of tennis tournaments in the Czech Republic
Brunclík, Ondřej ; Crossan, William Morea (advisor) ; Šíma, Jan (referee)
Title: Comparison of spectator satisfaction in different levels of tennis tournaments in the Czech Republic Objectives: The aim of this work was to obtain information about the satisfaction of tennis spectators at tournaments of various categories in the Czech Republic, to compare satisfaction in connection with the level of individual tennis tournaments and recommendations for organizers. Methods: The CAPI method was used to gather information with regard to viewer satisfaction, which is one of the methods of quantitative questioning and it is characterized by selection of answers using an electronic device, in this case a tablet. The Likert scale with seven points was used as a method for evaluating the results. The respondents were selected from four different tennis tournaments taking place in the Czech Republic. A total of answers were 80, 20 for each tournament. Results: The most satisfied spectators were at the 125K tournament, where they were especially interested in the first-class star who played at the tournament. For the tournament of the lowest category A, the total average value of all criteria was only 0.19 lower than for the first category, which was definitely surprising, because it is a tournament with purely Czech participation and spectator satisfaction was high. The spectators...
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Marketing Research of Customers' Satisfaction with the Services of Specific Bases of a Selected Company
Bílková, Bohuslava ; Flemr, Libor (advisor) ; Janák, Vladimír (referee)
Title: Marketing Research of Customers' Satisfaction with the Services of Specific Bases of a Selected Company Objectives: The aim of the diploma thesis is to conduct a marketing research of customers' satisfaction with the services of specific bases of a selected company. Based on the results of the survey, create incentives to improve services, which will contribute to strengthening customer satisfaction with the services of these bases. Methods: Qualitative and quantitative research was used in the diploma thesis. Quantitative research, which focused on client satisfaction with services, was conducted in the form of written and electronic surveys. Qualitative research, which served to deepen the research, was carried out in the form of several semi-structured interviews with employees of the selected company. Results: For clear processing of results, mainly modified classification crosses are used, as well as tables and graphs. A modified version of the differential analysis is also used in the evaluation. The results show that the customers of specific bases of the selected company are relatively satisfied with the services. They are most satisfied with the opening time, availability of staff, willingness and performance of the staff. The research also found a number of sufficient reserves or...
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