Original title: Metody měření kvality služeb ve vysokoškolských knihovnách : případová studie knihoven HAMU a JAMU
Translated title: Methods for measuring service quality in university libraries: a case study of libraries AMU and JAMU
Authors: Bártová, Tereza ; Landová, Hana (advisor) ; Drobíková, Barbora (referee)
Document type: Master’s theses
Year: 2014
Language: cze
Abstract: [cze] [eng]

Keywords: Academic libraries; Balanced ScoreCard; Benchmarking; Benchmarking of libraries; Bibliotheksindex; LibQUAL+; Librarary of HAMU; Library of JAMU; library services; quality of services; SWOT analysis; TQM; university libraries; users; Balanced ScoreCard; Benchmarking; Benchmarking knihoven; Bibliotheksindex; Knihovna HAMU; Knihovna JAMU; kvalita služeb; metody měření; služby knihoven; SWOT analýza; TQM; uživatelé knihoven; vysokoškolské knihovny

Institution: Charles University Faculties (theses) (web)
Document availability information: Available in the Charles University Digital Repository.
Original record: http://hdl.handle.net/20.500.11956/62904

Permalink: http://www.nusl.cz/ntk/nusl-475815

The record appears in these collections:
Universities and colleges > Public universities > Charles University > Charles University Faculties (theses)
Academic theses (ETDs) > Master’s theses
 Record created 2022-05-08, last modified 2022-05-08

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