|
| |
|
|
API for ITIL Service Desk Systems
Širůček, Pavel ; Křivka, Zbyněk (referee) ; Rychlý, Marek (advisor)
Main focus of this thesis is creating workaround for ITIL processes in service desk systems. As a objective with highest priority was to choose service desk systems, then create interface which can make possible communication between service boards and selected processes. I described also in generally meaning ITIL library, common service desk functions and important ITIL processes. Management of incidents, problems, changes and configurations is based on a set of processes, which are able to manipulate with interface. Web services are main tool of implemented API for working with these processes. In conclusion are also presented several scenarios to demonstrate communication between clients and service across the board created interface.
|
|
|
A Client Application on Android Platform for the ITIL Simulator
Nechvátal, Petr ; Bartík, Vladimír (referee) ; Rychlý, Marek (advisor)
This Bachelors’s thesis presents design and implementation of a mobile application of website www.itiltrenazer.cz for Android. Created application allows users to solve and manage trainings and scenarios for practicing of selected methods of Information Technology Infrastructure Library (ITIL) with focus on design and service operation. The application can be used to practice ITIL standard or to learn proper methods for administering IT.
|
|
|
Design for ITSM implementation with the use of the ITIL framework focusing on security
Antalík, Dominik ; Foss, Stanislav (referee) ; Sedlák, Petr (advisor)
The diploma thesis solves proposals for improving the quality of providing IT services and their optimization in the interest of the company and its business goals. For the needs of user-friendly IT services with optimized cost, the processes, functions, roles of employees and technology need to be a benefit for the business. By adopting and adapting the ITIL framework, it will be possible to increase the efficiency and effectiveness of providing IT services, to clearly define the IT service management and to define the main processes with the relevant objectives. The ITIL framework uses best practices that have been successfully used in other organizations. Practically proven processes, improved service quality and long-term optimization with continuous improvement offer cost-cutting potential. ISO/IEC 27013:2015 provides guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 200001 will be helpful in maintaining the integrity of the current information security management system with the design of IT services management.
|
|
|
System for Service Level Agreement Management
Drozd, Radek ; Burgetová, Ivana (referee) ; Rychlý, Marek (advisor)
This thesis explores the topic of service level agreements management according to IT Infrastructure Library as a structured document. First of all ITIL in general is briefly described, analysis and a structure of SLA is then defined. This is a base for conceptual model definition. Later design and implementation of a web service and a client web application are presented. Both applications will be used as a tool in the course being held by our faculty.
|
|
|
An ITIL Simulator Game Engine
Pučálka, Martin ; Křivka, Zbyněk (referee) ; Rychlý, Marek (advisor)
This master's thesis is focused on Information Technology Infrastructure Library (ITIL). Objective of the project was to analyze, design and implement a game engine, which would provide simulation of IT service operation in real or accelerated time or in turns. Basic part of the engine is a creators mode, which allows users to create custom IT services and specify their behaviour during operation, like the service would be used in real. Another part of the engine is a players mode and simple service desk. In this mode, players can take care of fluent operation of their services. Thanks to this, they can learn and train practices, which are described in ITIL.
|
|
|
Information System Assessment and Proposal for ICT Modification
Petrová, Pavla ; Klusák, Aleš (referee) ; Koch, Miloš (advisor)
This dissertation is dealing with the issue of information systems in business environment. The practical part focusses on examining the contemporary solutions IS/IT at a chosen hotel with the help of analysis HOS 8 and ZEFIS. Based on these analyses the final part of this thesis proposes solutions for the improvement of the current state of IS from balance perspective as well as efficiency.
|
|
|
Information System Assesment
Menšík, Marek ; Ing.Kamil Macuch (referee) ; Koch, Miloš (advisor)
This diploma thesis deals with information systems evaluation from user and producer aspects. The theoretical part presents current trends and actual ways of using, including practical application used in real firms. The practical part is focused on proposals and changes for concrete producer of information system.
|
|
| |
|
|
Support for Customers' Request Processing
Kalivoda, Vojtěch ; Rychlý, Marek (referee) ; Křivka, Zbyněk (advisor)
This thesis describes realization of the request support for customers' of company ALVAO. Main goal is to create a extension/module for the ALVAO Service Desk system, which will create a space for customers' ideas for improvement of the system. Besides adding new improvement ideas, customers are allowed to vote and create priorities by that. First, the thesis is focused on technology on which it is built ALVAO Service Desk. In the next part is analysis of the system itself. Followed by design of the extension and finally description of its implementation.
|
guest ::
