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	Proposal of the Improvement of Customer Satisfaction Standard Janoušek, Michal ; Fadrný, Miloš (referee) ; Šimberová, Iveta (advisor) The thesis “ Proposal of the Improvement of Customer Satisfaction Standard” examines how customers are satisfied with the company STEL Hockey, spol. s r. o., which runs an ice hockey hall. The thesis contains an analysis of the company’s current state, marketing research of customer satisfaction, and suggestions on how to improve the present-day services as well as a proposal for introducing new services in order to enhance customer satisfaction. Detailed record
	Marketing Plan for Muranska Planina Micro-region Kochanová, Veronika ; Haselmanová, Věra (referee) ; Chalupský, Vladimír (advisor) This bachelor´s thesis is engaged in analyse of conditions for cooperation organisations in travel movement in Muranska Planina range with a view to propose their organized cooperation. Thesis contains marketing tools and creative solutions of marketing plan with a view obtain a better public awareness, multiply receipts volume and multiply attendance. Detailed record
	Marketing Research Veselý, Radek ; Pazdera, Přemysl (referee) ; Šimberová, Iveta (advisor) This thesis lays emphasis on the satisfaction of the customer and building up relationship between the company and the customer. This thesis contains measurement of customer satisfaction with products and services offered by company CIPRES FILTR BRNO, Ltd. and the improvement suggestion of these services. Objection of marketing research is increase competitive advantage of company and attain better stability on extended industry market. Detailed record
	Customer satisfaction Drápal, Jan ; Smyčková, Radka (referee) ; Chalupský, Vladimír (advisor) This thesis is dealing with recognition of customer’s satisfaction rate of the company. The goal of this thesis was to design such recognition system of the customers satisfaction rate, which would enable the company to follow the current situation and help to improve it. This thesis also contains the suggestions on how to improve the overall customer satisfaction. Detailed record
	Process optimalization of internal and customer complaint management in REHAU Štindlová, Ivana ; Bubeníková, Petra (referee) ; Bartes, František (advisor) The aim of this thesis is to analyze the current state of the process of internal and customer complaint management in REHAU Automotive s.r.o., Moravská Třebová. Based on the facts to make own proposals for improving the process of managing inter-nal and customer complaints, which will lead to a more efficient process, thus saving time, costs and overall improving of quality management in the company. Detailed record
	The Proposal of Customer Satisfaction Improvement Němcová, Barbora ; Strnad, Jiří (referee) ; Kaňovská, Lucie (advisor) This thesis is dealing with recognition of customer’s satisfaction rate of the company Sanatorium Vránova. Its based on marketing research in this company. Final data are ready for future plans to increase satisfaction level. Detailed record
	Process optimalization of internal and customer complaint management in REHAU Štindlová, Ivana ; Bubeníková, Petra (referee) ; Bartes, František (advisor) The aim of this thesis is to analyze the current state of the process of internal and customer complaint management in REHAU Automotive s.r.o., Moravská Třebová. Based on the facts to make own proposals for improving the process of managing inter-nal and customer complaints, which will lead to a more efficient process, thus saving time, costs and overall improving of quality management in the company. Detailed record
	The Proposal of Customer Satisfaction Improvement Němcová, Barbora ; Strnad, Jiří (referee) ; Kaňovská, Lucie (advisor) This thesis is dealing with recognition of customer’s satisfaction rate of the company Sanatorium Vránova. Its based on marketing research in this company. Final data are ready for future plans to increase satisfaction level. Detailed record
	Marketing Plan for Muranska Planina Micro-region Kochanová, Veronika ; Haselmanová, Věra (referee) ; Chalupský, Vladimír (advisor) This bachelor´s thesis is engaged in analyse of conditions for cooperation organisations in travel movement in Muranska Planina range with a view to propose their organized cooperation. Thesis contains marketing tools and creative solutions of marketing plan with a view obtain a better public awareness, multiply receipts volume and multiply attendance. Detailed record
	Customer satisfaction Drápal, Jan ; Smyčková, Radka (referee) ; Chalupský, Vladimír (advisor) This thesis is dealing with recognition of customer’s satisfaction rate of the company. The goal of this thesis was to design such recognition system of the customers satisfaction rate, which would enable the company to follow the current situation and help to improve it. This thesis also contains the suggestions on how to improve the overall customer satisfaction. Detailed record

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