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Analysis of Satisfaction of Clients of Several Banks with their Internet Banking and Comparison of the Implemented Functions
NOVÁKOVÁ, Aneta
This bachelor thesis focuses on the user's perception of online banking services. The satisfaction, preferences and experiences of users of these services are examined. The objective is also to accept or reject two hypotheses. The chi-square test and quantitative research in the form of a questionnaire survey are used to meet the objectives. The results of the survey are analysed and converted into graphs and tables for better interpretation of the outcomes. The conclusion that can be drawn from the results of the survey is that clients are generally satisfied with online banking services. Both tested hypotheses were rejected. The discovery made was that the age of respondents does not affect their usage of internet banking or smartbanking.
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Customer Satisfaction
Indrová, Tereza ; Mráček, Pavel (referee) ; Schüller, David (advisor)
The thesis focuses on the analysis of client satisfaction of MITRANET.CZ. The theoretical section draws from generic information regarding the client, methods measuring the client satisfaction and a marketing survey. The analytical section examines the internal and external environment of the company. From the questionnaire survey the results of the study are concluded. The last section offers suggestions and precautions for the enhancement of the MITRANET.CZ’s client satisfaction.
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Customer Satisfaction
Vymětalová, Simona ; Chalupský, Vladimír (referee) ; Schüller, David (advisor)
The main intention of the diploma thesis is to analyze customers satisfaction in chosen company. Based on results of sectorial analyses are devise measures to improve the current situation. First part of the thesis desribes theoretical background. Evaluation of the company’s current state is done through the analysis of internal environment and macro and micro environment analysis. The current state of customer satisfaction level is also studied using a questionnaire. The final part includes specific suggestions for improvement of customer satisfaction.
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Impact of the Covid - 19 pandemic on Czech Social Security Administration
MACHÁČKOVÁ, Karolína
Bakalářská práce se zabývá činností České správy sociální zabezpečení (dále ČSSZ) v době pandemie covid-19, konkrétně Okresní správou sociálního zabezpečení České Budějovice a přibližuje její fungování. Cílem práce je zhodnotit a poodkrýt dopady pandemie covid-19 na činnost této správy. Dále se práce zabývá spokojeností klientů a jejich povědomím o produktech a službách. Práce také zkoumá klientskou komunikace s ČSSZ v době pandemie. Nejpodstatnější metodou zkoumání bylo dotazníkové šetření formou online dotazníku. Hlavními výsledky tohoto výzkumu je zjištění, že velmi málo klientů zná online službu ePortál a někteří nemají ani povědomí o činnosti ČSSZ. Dalším hlavním zjištěním je, že respondenti si přejí více úředních dní, konkrétně alespoň tři dny a také preferují elektronickou komunikaci (v různých podobách) s ČSSZ. Na základě těchto zjištění jsou navrhnutá konkrétní opatření pro zlepšení stávající či budoucí situace. Práce se opírá především o nejaktuálnější data, a tou je Zpráva o činnosti ČSSZ 2021.
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Clients Satisfaction of Early Intervention Programm in Czech republic today and in the past
Pacalová, Jana ; Pazlarová, Hana (advisor) ; Matoušek, Oldřich (referee)
PACALOVÁ, JANA. Clients Satisfaction of Early Intervention Programm in the Czech republic today and in the past. Prague: Philosophical Faculty of Charles University in Prague, 2011, 93 pp. Diploma Thesis. In recent years the early intervention program and its forms with new theories and trends attract the attention of the public, the workers from other fields and also the parents themselves of children with disabilities, who appreciate the focus of the program on the family system. In my thesis I was interested in the early intervention in general. I also have dealt with the civic association the Society for Early Intervention program, which is one of the leading organizations in this field in the Czech Republic. The aim is to determine the satisfaction of our clients from the facilities providing comprehensive early intervention program in the Czech Republic for the clients with particular types of disability and compare the present satisfaction of the clients with the satisfaction in 2005. The satisfaction of the clients from facilities providing early intervention is at least five of the eight areas assessed positively and clients satisfaction is higher in 2011 than in 2005 - this is my working hypothesis I want to confirm. For this task I have chosen a quantitative research strategy. As a...
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Use of field social service emergency care
Kalvodová, Jitka ; Janečková, Hana (advisor) ; Pěnkava, Pavel (referee)
The bachelor's thesis entitled USE OF THE FIELD SOCIAL EMERGENCY SERVICE is intended to find out how seniors, people with disabilities and people in direct danger of life are satisfied with the service offered and in what way the emergency care service affects their quality of life and how it helps their families. The theoretical part deals with the concept of quality of life and life satisfaction of seniors and people with disabilities with their specific needs. The practical part describes, in detail, the Social emergency service of Anděl Strážný, registered office in the Liberec region. It is based on the practical knowledge and experience of the author from the mentioned social service. It highlights the importance of thinking about every detail of the service provided, because even thesmallest detail of the individual setting of the service can decide to save human life The bachelor's thesis includes three case studies of clients, evaluation of their satisfaction with the offer of the emergency care service of Anděl Strážný. The results are compared with the outputs of other research projects in the Czech Republic.
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Customer Satisfaction
Vymětalová, Simona ; Chalupský, Vladimír (referee) ; Schüller, David (advisor)
The main intention of the diploma thesis is to analyze customers satisfaction in chosen company. Based on results of sectorial analyses are devise measures to improve the current situation. First part of the thesis desribes theoretical background. Evaluation of the company’s current state is done through the analysis of internal environment and macro and micro environment analysis. The current state of customer satisfaction level is also studied using a questionnaire. The final part includes specific suggestions for improvement of customer satisfaction.
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Customer Satisfaction
Indrová, Tereza ; Mráček, Pavel (referee) ; Schüller, David (advisor)
The thesis focuses on the analysis of client satisfaction of MITRANET.CZ. The theoretical section draws from generic information regarding the client, methods measuring the client satisfaction and a marketing survey. The analytical section examines the internal and external environment of the company. From the questionnaire survey the results of the study are concluded. The last section offers suggestions and precautions for the enhancement of the MITRANET.CZ’s client satisfaction.
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Clients Satisfaction of Early Intervention Programm in Czech republic today and in the past
Pacalová, Jana ; Pazlarová, Hana (advisor) ; Matoušek, Oldřich (referee)
PACALOVÁ, JANA. Clients Satisfaction of Early Intervention Programm in the Czech republic today and in the past. Prague: Philosophical Faculty of Charles University in Prague, 2011, 93 pp. Diploma Thesis. In recent years the early intervention program and its forms with new theories and trends attract the attention of the public, the workers from other fields and also the parents themselves of children with disabilities, who appreciate the focus of the program on the family system. In my thesis I was interested in the early intervention in general. I also have dealt with the civic association the Society for Early Intervention program, which is one of the leading organizations in this field in the Czech Republic. The aim is to determine the satisfaction of our clients from the facilities providing comprehensive early intervention program in the Czech Republic for the clients with particular types of disability and compare the present satisfaction of the clients with the satisfaction in 2005. The satisfaction of the clients from facilities providing early intervention is at least five of the eight areas assessed positively and clients satisfaction is higher in 2011 than in 2005 - this is my working hypothesis I want to confirm. For this task I have chosen a quantitative research strategy. As a...
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SOCIAL WORKER AND HIS VIEW OF QUALITY IN HOMES FOR THE ELDERLY
VALIŠOVÁ, Lenka
This thesis focuses on the personality of social workers and their view of the quality of the nursing home in which they work . The first part is generally concerned with quality, problems caused by the quality implementation, different views of quality evaluation and finally with quality evaluation by social workers themselves. The second part is dedicated to research performed by interviewing the social wor-kers working in retirement homes and subsequently comparing the results with the theo-ry.
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