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Mechanisms of QoS assurance in fixed, wireless and mobile data networks
Václavek, Radovan ; Novotný, Vít (referee) ; Molnár, Karol (advisor)
This bachelor´s thesis deals with mapping technologies and base parameters used to guarantee the quality of systems in the local area networks, including wireless and mobile ones. I have focused mainly on requests and classifications, which are typical for the types of networks on link layer. In Ethernet I focused on the gradual trends in the fore mentioned technologies and IEEE 802.1Q and connected IEEE 802.1p standards included. The next part describes the quality of systems in wireless nets in different types of environments and again uses given standards for quality of systems guarantee in 802.11e and connected 802.11a/b/g standards. The next part focuses on the latest generations of mobile nets, looking at the types and trends of the latest technologies. Here I draw from standard project 3GPP, which describes the problems with these technological developments. The next part focuses on WiMAX technologies. In the penultimate paragraph, the constituent network technologies are compared from the view of securing QoS and I propound possible ways of securing coversion of constituent technologies. The conclusion summarises all the technologies I have mentioned and the future trends including possible problems and challenges with these latest technologies.
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Universal linux server for small and medium companies enabling simple network control
Juřena, Stanislav ; Pust, Radim (referee) ; Burda, Karel (advisor)
The main object of this thesis was to design a computer network for small and medium companies which will be made among others from network server providing simple network control. The next task was to provide internet connection to subscribers of local area network, their security and access to common services. There had been discussed the choice of distribution of Linux operation system with regarding to demanded services, stability and long lasting operation in theoretical part. One part of the work is a theoretic preliminary to separate services, to the purpose of their using and to their weaknesses. The practical part deals with an installation and configuration of Debian operating system, launching the base services and the setting of selected monitoring programs.
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Quality management in the hotel industry and its impact on guest satisfaction
Vyskočilová, Barbora ; Jenčková, Jiřina (advisor) ; Abrhám, Josef (referee)
This thesis is devoted to service quality management in the field of hotel services. It focuses mainly on an analysis of service quality and an evaluation of guest satisfaction in a selected five-star hotel in Prague. The purpose of this thesis is to find orientation in a system through which hotel investigates guest satisfaction and find its opportunities while generating useful data that will serve the hotel management. The theoretical part provides an outline of the basic methods of quality management and focuses on building a customer relationship. The practical part contains evaluation of standards and tools used at Boscolo Prague hotel along with an analysis of service quality and guest satisfaction. Attention is also paid to the effectiveness of newly introduced measures that should increase guest satisfaction. The final section is engaged in evaluating the outcomes of the analysis and in recommending possible improvements.
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The importance of guality standards of social services in Ledax o.p.s. company
LENCOVÁ, Drahomíra
The work examines the importance of quality standards in terms of employee social services. The text of this work is divided into two main parts. The first is theoretical and deals the definition of terms - definition of social services, quality of social services, the importance of creation of standards and quality of social services and their control, personality traits social service employees. In the practical part I realized my research among employees Ledax o.p.s., analyzed, evaluated data and compared the results of the questionnaire survey.
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Quality of services in hairdressing
Klučarová, Pavlína ; Kořánová, Helena (advisor) ; Hůlová, Marie (referee)
The aim of the study was to determine customer satisfaction with hairdresser services in selected based on a questionnaire survey, evaluation of service quality and suggestion for improvement. In the theoretical part of the thesis describes the approaches of quality management. It is also described seven instruments and explained improving service quality concepts and quality process. The practical part is processed on the selected process quality hairdressing, further demonstration of the flowchart and the last part is devoted to the research. The conclusion is a summary of the strengths and weaknesses hairdresser with recommendations for improvement.
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Quality of products supplied by the company Prosport Praha s.r.o.
Čermáková, Alena ; Plášková, Alena (advisor) ; Kořánová, Helena (referee)
The aim of bachelor's thesis is to determine the satisfaction of customers with quality of products supplied by the company Prosport Praha s.r.o.. Investigation of customer satisfaction was realized by the questioning. To get more accurate information, this questioning was divided into two independent parts. The first part is oriented on the customers of e-shop Prosportshop.cz and the question-form was created in order to find, how the customers are satisfied with quality of products, that company supply, and with quality of customer service. The second part was related to the customers from business relations, because the main business activity of Prosport Praha s.r.o. is a wholesale. Aim of this part was to find, how this customers are satisfied with regular sales meetings, negotiation and process of warranty claims. Thesis summarizes the collected data and puts forward useful changes for future.
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Care of Drug Users - Quality of Services
HOLEMÁŘ, Marek
Care of drug users {--} quality of services This work deals with the quality of care of drug users in the establishments of prevention and cure of drug addictions in the Czech Republic. The theoretical part defines the problem of drugs in society, the importance of services for drug users, the principle of evaluation of the quality of these services and its trend in the Czech Republic and the role of services users in quality evaluation of these services. The practical part describes the process of creating of an instrument for evaluation of services quality from the users view and its practical testing in a model establishment. Centrum U Větrníku v Jihlavě {--} contact and consulting centre for drug users was used as the model establishment, and the standardized interview with service users was used as an instrument of the quality evaluation. The Standards for establishment and the programmes providing expert services to problematic drug users were used as the evaluation criteria of quality. This way of recognition of users satisfaction proved competent and can be recommended to other services providers.
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Quality of the catering services
Tatár, Dávid ; Hůlová, Marie (advisor) ; Kořánová, Helena (referee)
This study compares the quality of services in two specific restaurants at the hotel's facilities in the Czech Republic and the United Kingdom and according to quality characters suggests possible improvements. By using Ishikawa diagram study analyses gaps in tangible and intangible components of the services and provides a possibility for efficient improvement. Used check list was same in both countries, it evaluates customer satisfaction with services and suggests methods to eliminate deficienties and possible improvements in quality.
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Consumer protection in tourism
Rozsypalová, Monika ; Kořánová, Helena (advisor) ; Hůlová, Marie (referee)
My Bachelor's degree work deals with the consumer protection and basic terms relating to tourism. Futhermore it analyses contractual relationships between travel agencies and their customers, especially with the focus on their rights and obligations. The practical part of my workis focused on Andante Travel Agency and on the quality of the services they provide for their customers.
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Spokojenost zákazníka s rehabilitačními službami
Saiverová, Denisa ; Kořánová, Helena (advisor) ; Turzík, Vladislav (referee)
The graduation theses deals with the customer satisfaction -- in this case patients - with the rehabilitations services in the Rehabilitation Institute Kladruby. The theoretical part defines the general conditions of the service quality by ISO standards 9000 and the relevant literature, outlines the improving of service quality, explain the conception of the customer satisfaction, outlines the possibilities of it's measuring and improving. The theses finds satisfaction or dissatisfaction of the patients with the certain areas by the questionnaire investigation. Areas of investigation are for example the care of doctors and nurses, providing information on the nature of health, the physiotherapists work, quality of food and equipment on order on the bed wards. The obtained results are compared with the investigation of the bachelor thesis.
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