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Order Processing Management in the Company Focusing on Business Activity
Vašek, Vojtěch ; Tesař, Rostislav (referee) ; Jurová, Marie (advisor)
The diploma thesis deals with order processing management in selected company focusing on business activity and development. The first part introduces the company and its product portfolio. The second part contains the theoretical background necessary to understand the issue. The third part focuses on analyzing the current state of the company and identifying ineffective processes within the sales department. The fourth part contains specific proposals to remove the current shortcomings and the last part summarizes the conditions and benefits of their implementation.
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The Motivation of Customer Services Employees
Trnka, Michal ; Hájek, David (referee) ; Konečný, Štěpán (advisor)
This thesis aims to increase the quality of telephone operators work and messenger network of the Mediaservis company, which competes to Czech Post and provides customer service outsourcing. The theoretical part of thesis is aimed to work motivation, wage-payment systems and employee benefits. The theory is applied in the second part of thesis, which brings suggestions to improve actual motivation system. Solutions are based on company and employee research.
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The Studies During the Engagement Organizations
Děchtěrenková, Šárka ; Tesař, Rostislav (referee) ; Jurová, Marie (advisor)
The main goal of this thesis is to analyze a specific business process in CeWe Color Company. The thesis consists of theoretical, analytical and practical parts. In theoretical part are explained the basic concepts and approaches in the field of logistics. The following describes some of the specific elements of the logistics chain – customer service, information system of logistics and the distribution channels. The analytical part focuses on analysis the internal and external environment of the company and describes and analyses the company’s current situation. Current situation is reviewed and shortcomings are identified. At the end of work are proposed the concrete suggestions for improvement, including their benefits and conditions of realization.
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The Utilization of Loyalty Program in a Assistcar s.r.o. Company Strategy
Kalman, Robin ; Dohnalová, Aneta (referee) ; Chalupský, Vladimír (advisor)
The subject of this diploma thesis is the creation of loyalty program for Assistcar, s.r.o. This company offers extensive services in the auto repair industry and the loyalty program is what the company is missing. The diploma thesis contains a theoretical, analytical and practical part. In the first part the theoretical basis is elaborated, which is necessary for the correct creation of the loyalty program. The analytical part consists of an analysis of available and functioning loyalty programs. Further analysis of competitive programs and the whole business. The practical part includes the creation of a specific loyalty program for the company.
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Spokojnosť obyvateľov s klientskými službami poisťovní v oblasti zákonného havarijného poistenia
Čajková, Viktória
This bachelor thesis deals with the satisfaction of the population with the client ser- vices of insurance companies in the field of liability and colision insurance. Nowa- days, the insurance market is considered to be the important and powerful compo- nent of the financial market. This thesis examines whether there is any insurance company that outperforms others in the area of customer satisfaction. I have chosen to focus only on the areas of liability insurance and collision insurance. The aim of the thesis is to find out whether it is worthwhile for current or prospective motor vehicle owners to stay with their insurance companies. And whether any of the in- surers should focus on improving their services for the satisfaction of their clients. The bachelor's thesis uses a questionnaire survey methodology and the data col- lected is evaluated and compared.
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Změny v ochotě komunikovat s chatboty v důsledku pandemie
Vítová, Michaela
This master thesis deals with the possibilities of using chatbots as a communication channel when addressing financial institutions. It also focuses on the changes in this area brought about by the COVID-19 disease pandemic. The analysis will focus on Czech consumers' awareness of chatbots, their willingness to use them, typical habits of communication with financial institutions and their changes as a result of the pandemic. The stated aim of the thesis will be fulfilled by means of a questionnaire survey and in-depth interviews with respondents.
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Empirické vyhodnocení efektů zavedení chatbotů v CS
Šlapal, Petr
The diploma thesis deals with the issue of introducing chatbot technology in the field of customer service. The first phase provides a general theoretical overview, defines the basic aspects of customer service, including its development, which freely passes into a detailed description of the nature of chatbot technology. In the second phase, after mapping the current conditions in the world and in the Czech Republic, primary data are collected, by using quantitative and qualitative research. The acquired knowledge is then analysed by basic and advanced meth-ods of statistical analysis (factor analysis), resulting in identification of key factors in the implementation of chatbot technology. The final recommendations for in-terested commercial entities are based on the findings of the whole work.
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Optimization of the logistics system in a selected company
BLÁHA, Filip
The bachelor's thesis deals with the optimization of the logistics system of the company DHL Freight CZ s.r.o. It focuses on the selection and evaluation of carriers, internal information system and customer service. After the characteristics of the subject, these activities are described and analyzed. Subsequently, based on the analysis, critical factors are determined, which are optimized by appropriate proposals.
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