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Motivation of employees and volunteers
Lísková, Lenka ; Legnerová, Kateřina (advisor) ; Dohnalová, Marie (referee)
This diploma thesis is dealing with motivations of employees and volunteers to work in organization of civil society. The aim of the thesis was to compare motivations of employees and volunteers working in the particular organization of civil society and to find out if and eventually how, the volunteer and employee management's styles vary. The theoretical part focuses on the main theories of motivation and motivation strategies. The research was a case study of the civil society organization, which specify on the care of seniors. The thesis may be used by the organization for a feedback and it may bring some advices regarding workers motivations. Keywords Motivation of employees, volunteerism, motivation of volunteers, motivation strategies, social care, senior, civil society organization, case study
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Improvement of Employees´ Motivation and Rewarding in the Manufacturing Company
Chmelová, Veronika ; Pecka, Martin (referee) ; Putnová, Anna (advisor)
This master thesis deals with motivation and renumeration of employees in the company EUROM, s.r.o. The theoretical part summarizes current knowledge concerning the topic of employees motivation and ways of their renumeration. The following is ananalysis of current motivational factors in the company, which is followed by a survey. On the results of this survey are based final recommendations to increase employee motivation and rmaking better conditions in employees renumeration.
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Motivation in selected organization
RYMEŠOVÁ, Kateřina
This bachelor thesis focused on the identification and evaluation of the motivation system in the organization Primary School and Nursery School of Nová Říše. The aim of this work is to analyse the forms of motivation, motivation and stimulation in selected organization and proposals for improvement of possible shortcomings. The theoretical part contains literary research and there are defined basic terms on the given issue. The Practical part describes the methodological procedure, the research results and the characteristics of the organization in which the questionnaire was conducted. The methods of data collection used were questionnaire surveys, internal documents, observations, and unstructured interviews that served to discuss the individual issues. On the basis of the questionnaire survey, the current state of the motivation system in the organization, the motivation means and the stimulation means was identified. At the end of the work the results were evaluated and on the basis of these results were created suggestions and recommendations for improving the motivation system.
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Motivation of employees in relation to work benefits
Kvasničková, Eliška ; Honsová, Pavlína (advisor) ; Motlová, Veronika (referee)
The bachelor thesis deals with the issue of employees motivation in relation to work benefits. The main aim is to analyse the impact of employee benefits on motivating employees. The theoretical part of the bachelor thesis defines motivation, work motivation, motive, stimulus, and theory of motivation of working behaviour. It also describes employee benefit, their ways of implementation and their breakdown. Lastly, the current trends of benefits that occur in the labour market and are included in the employment package. The practical part of this thesis deals with research relating to the influence of employee benefits on the motivation of employees in the company Termonta Praha a.s. This was conducted in the form of a questionnaire survey, the aim of which was to determine the impact of the individual benefits that this firm provides to its employees on their work motivation. The conclusion of this thesis evaluates the data gathered from the questionnaires and analyses the results, in addition to proposing possible changes to the benefits system, which could lead employees to greater motivation and greater work performance.
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Employee motivation and employee benefits of the chosen company
Bartusiková, Kristina ; Chylíková, Hana (advisor) ; Voženílek, Martin (referee)
The aim of this diploma thesis is to find out the motivation and satisfaction of employees with regard to employee benefits provided by state-owned Medical Spa Janské Lázně based on theoretical knowledge and questionnaire survey. In the first chapter the reader is closer acquainted with the term job satisfaction and its factors. The second chapter relates to the definition and meaning of the term employee motivation, explanation of a process of motivation and some theories, which are examining and describing how motivation works and how influences human behaviour. The next section clarifies what is meant by the term stimulation and stimulation tools. The fourth chapter focuses on employee benefits, their meaning, pros and cons, their dividing into several groups, description of fixed and flexible system of providing employee benefits and sorting them by tax aspects. The fifth chapter is devoted to spas and spa care in the Czech Republic, the characteristics of spas in the country and the history of Medical Spa Janské Lázně. Moreover, reader can find here types of spa treatments, which the mentioned spa specializes in and also organizational structure focusing on characteristics of personnel department of Medical Spa Janské Lázně. In the conclusion of this thesis the author deals with the motivation system of Medical Spa Janské Lázně with regard to employee benefits which was conducted by way of questionnaire. Furthermore, in this last part, there are presented results of the author's own research with the recommendations that could improve current situation in the company.
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Quality of working life related to human resources activities
Honsová, Pavlína ; Kirovová, Iva (advisor) ; Kabelková, Jiřina (referee)
This thesis analyses the concept of quality of working life related to human resources activities. In the theoretical part, key concepts and related terms are introduced. Then different approaches and categorisations are stated. Individual human resources activities contributing to quality of working life as introduced by Walton are described in the following subchapters. Several examples of research approaches related to quality of working life are stated as well as different means of evaluating and measuring quality of working life. The practical part consists of a research design leading to a questionnaire development measuring quality of working life according to Walton's factors, which were described in detail in the theoretical part.
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The Importance of Motivation for a Leadership
Podhajská, Zuzana ; Horáková, Jana (advisor) ; Pavla, Pavla (referee)
Presented diploma thesis follows up a theme of employee motivation as one of the means of leadership practice. First theoretical part is focused on management theory, leadership proceeding from management practice and it presents how to motivate employees so they would work more efficient and satisfactory for an employer and for themselves.
At the end of the theoretical part there is a brief introduction of business organisation itself, its structure. There are presented different types of organisational structure and types of leadership.
Practical part follows with an issue concerning motivation of employees in a case study of practice in a specific company. It shows how employees are motivated and how this specific company uses motivational tools. Employees were all addressed in an anonymous questionnaire to give their opinion about this practice. The form contained questions about employees position in a company structure, their satisfaction or dissatisfaction with this position and what is their motivation.
Based on the questionnaire the evaluation of main research thesis was made and concluded into recommendation for the company so the motivation of their employees would be as effective as possible as well as they would feel needed on their position and thus stay loyal to the company.
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Motivace, hodnocení a odměňování zaměstnanců zákaznického servisu
Schovancová, Leona
This work focuses on very topical issue, and that is motivation, evaluation and remuneration of employees in customer service. All three areas are closely linked, and only their mutual optimization and compliance can increase efficiency and productivity in customer service. It is a very specific area in which most employees not only care about existing customers, but gain new customers, provide information, handle claims and complaints and they are the gateway for each company. Customer Service is demanding in both, quantitatively and qualitatively to human resources. Businesses try to find a reasonable balance between the cost of human resources and their further education and the required power and goal fulfillment. As in the care and sales, good human resources are of the highest importance. It is not enough just to hire good people, they must be further developed educated and coached. It is necessary to focus on their motivation, it is not always possible to motivate each employee in the customer service individually, rather their preference and needs should be determined and those should be satisfied. Most employees prefer clear and objective assessment in connection with a transparent system of remuneration. It should also be a business objective. Sales are more and more important activity in customer service and it is no longer sufficient just to take care of existing customers. It is necessary to develop retention measures, and especially focus on the acquisition and re-acquisition activities. Success is critical for motivation and quality of staff. The thesis is therefore focused on identifying ways to optimize human resources management, especially in the areas of evaluation and remuneration so as to achieve even higher productivity and to fulfill sales plans. Based on the found strengths and weaknesses in employee satisfaction surveys with regard to one of the strategic objectives of the RWE Group, which is to increase market share in electricity, this means the need to increase sales, there has been proposed modification of the current system for evaluating employees' customer centers with a direct impact on remuneration. Modified system of evaluation of service employees will be more motivating, because overreaching of sales plan will be the possibility to receive up to 50 % more of variable wage component. Newly, evaluated will not be only sales figures, but the effort to sell as well. Monitored customer centers are in different locations and the CR has different regional conditions, which are mainly the different practices and different people and activities of competitors. It is important to recognize and motivate employees to implement the menus, although they are not always used. Evaluation protocol for internal supervision was modified significantly; greater significance was given to the criteria that directly support the current performance targets. Significant changes were also seen in the evaluation protocol that includes not only an overview of evaluation results, but there is listed the number of sales made, the amount of bonuses received for the sale, to calculate the total variable part of total wages and salaries to be paid. In the area of remuneration for service staff proposed a change of the ratio of fixed and variable components of wages from the current 85 : 15 to 80 : 20. Optimized system of remuneration consists of salary, bonuses and rewards for sales and rewards for sales in sales contests. Newly was developed a system of pay commission sales in customer centers. The proposed salary is fixed at the minimum wage for the group work in the CR, it is 8900 CZK. Now the average fixed salary of vendors is 15 660 CZK. Employees will have a greater portion of variable pay. The largest share of the variable component will be bonuses for the number of concluded contracts. Due to higher incentive bonus payment system for contracts, it is designed progressively. Newly, there is no upper limit for wages. Part of the variable components of wages will continue to be paid for customer-oriented access and correct communication; the evaluation will be conducted according to the newly proposed system for sellers' evaluation. Dissertation on a specific department analyzes current situation in the customer service in the area of motivation, evaluation and remuneration. It identifies strengths and weaknesses and proposes solutions for eliminating of weaknesses. Not always, however, the interests of employees and the company are in compliance, the work focuses on optimizing of these areas especially in terms of achieving its goals, it means from the viewpoint of a business.
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Design of a Motivation System a the Rio Sped, Jitka Trubačová Company
Uhrová, Pavlína ; Jakubcová, Marie (referee) ; Novák, Petr (advisor)
The main target of my bachelor´s thesis is to suggest more suitable motivational system in the Rio Sped, Jitka Trubačová company. In the introduction, there will be explained the basic concepts and ideas of the term motivation. The following part of thesis is analytic survey based on questionnaires, which could emerge possible imperfections of the company. The summary of the thesis will include proposals to ameliorate the motivating structure of the company in order to improve mutual relations, performance and general welfare of the Rio Sped, Jitka Trubačová company.
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