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Evaluation of Mystery Shopping in National Library of Technology 2015
Pavelová, Alena ; Orlová, Jana ; Chodounská, Alena ; Jindráková, Edita ; Kiknavelidze, Sandro ; Hrabovská, Tereza
V posledních letech knihovny po celém světě využívají metody ověřování kvality služeb formou tzv. mystery shoppingu. Národní technická knihovna se již podruhé rozhodla zvolit tento průzkum pro získání dat k evaluaci a rozvoji poskytovaných služeb. První testování knihovny proběhlo v roce 2014 a poskytlo teoretický i praktický základ pro přípravu průzkumu v roce 2015. Díky výsledkům z předešlého roku jsme mohli porovnat, zda došlo k úspěšnému zavedení doporučení z prvního mystery shoppingu. V roce 2015 bylo hodnocení více zaměřeno na samotné služby (otázky byly velmi specifické a šly více do hloubky oproti roku 2014). Vzhledem k tomu nebylo zcela možné srovnání všech výsledků z roku 2015 s rokem 2014. I v tomto roce byla na základě výstupů připravena SWOT analýza a sepsán soubor doporučení, který byl předán odpovědným oddělením. Z průzkumu vzešla také řada metodologických doporučení pro příští roky.
Fulltext:  PDF; PDF; PDF
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Parliamentary Institute
Caletka, Stanislav
The Parliamentary Institute resolves the tasks of scientifi c, informative and educational nature for the both Parliamentary chambers. The Parliamentary Institute is divided into three departments, each dealing with particular agenda. This paper provides information on the processing of various documents, background materials for MPs, analyses or studies and possibilities of their publication. The Parliamentary Institute has been contributing to the National Repository of Grey Literature (NUŠL) since 2012.
Fulltext: idr-941_3 - PDF
Slides: idr-941_1 - PDF; idr-941_2 - PDF
Video: idr-941_4 -  MP4
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IT support of an exclusive insurance agent
Havránek, Jiří ; Gála, Libor (advisor) ; Basl, Josef (referee)
The bachelor thesis deals with IT support of an exclusive insurance agent. The aim of the work is to identificate a business processes of an exclusive insurance agent and its infor-mation technology support. To achieve the goal, it was necessary to define the selected insurance broker and specify its business. Further there were analyzed business processes according to NMABP methodology. By business processes there was made an analysis of information needs. On the basis of these facts was defined methodology by which the aim of the bachelor thesis is filled. The benefit of the thesis is the characterization of present status of IT support for exclusive insurance agent in a concrete insurance company.
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Analysis and proposal of optimization of information, production and control systems (the selected organization)
Baláž, Martin ; Malinová, Ludmila (advisor) ; Říhová, Zora (referee)
This bachelor thesis deals with streamlining the functioning of the systems in a small company focused on gastronomy. The main goal of this work is the analysis and subsequent optimization proposal and recommendations to the information, and production and control system in a particular organization. The first part is necessary theoretical basis related to the topic,then there is description of the processing methodology of the work. The third part, practical, contains the general characteristics of the company, analysis of the current situation and questionnaire survey. In the last part there is the optimization proposal and recommendations for needed parts from the analysis and the survey. The result is analysis of the company in order system and its main benefit are changes made in the restaurant on the basis of these recommendations.
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Information Behaviour of Employees of Large Companies
Kloud, Daniel ; Říhová, Zora (advisor) ; Dvořák, Martin (referee)
This thesis deals with the information behaviour of employees of large companies. Its first objective is to provide the necessary theoretical basis for solving this problem, explaining concepts such as information, communication, information behaviour and information needs. The second objective is to subsequently capture the typical information behaviour of individuals in the organisation and of their surroundings using questionnaire survey. The result of this research is confirming or disproving the expressed hypotheses and recommendation for corrective actions if any typical problems in the field of information behaviour were identified. The research is aimed at all employees of large companies operating in information-intensive industries.
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Mobile personal assistants
Techl, Jan ; Sigmund, Tomáš (advisor) ; Labský, Martin (referee)
This thesis focuses on analysis, definition and description of mobile personal assistants as a phenomenon emerging in past few years. Mobile personal assistants are first mentioned in the context of computational linguistics and information needs, which is one of the motivations to use them. Main interest of this thesis is an introduction of the core technologies for the natural language communication between the assistant and its user, followed by an introduction of host environments and possible usage. The thesis also presents the limitations and risks resulting from using them, which are in some ways affecting their usability. Beside the analysis the main focus is on the design and implementation of the natural language understanding (NLU) system, which can be used in particular personal assistant application. This system is implemented as a web service and consists of an annotation scheme with a set of components. The results show that the system architecture and tools used are suitable solution for the construction of a basic NLU system, which has been created and which is in the compliance with the requested parameters. It is still difficult task to achieve high precision, which depends on many factors including the amount of training data, which was very small in this case. However, the resulting application is a solid starting point for its further development and extensions.
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Analysis of information needs in Security division of P. Dussmann s.r.o. and suggestion of infomation system responding to them.
Petřek, Pavel ; Střížová, Vlasta (advisor) ; Dvořák, Petr (referee)
Main goal of this bachelor work is analysis of information need in company and suggestion of improvements mainly archieved by application of modern technologies and digitalisation of day-to-day informtion. It's divided into two main parts. Theoretical part is concerned about definition of term information and information need. Information need is then discussed more detailed way and divided into sections of typical manufacturing company because it has maybe most complex information need. Information need is then supported by technology and it's beginning of the most complex theoretical therm of this work -- information system. When information systems are presented practical part of this work is able to start. First half of practical part is devoted to analysis of information need in analyzed company mainly targeting users and their information needs and technology supporting them. Second half is devoted to suggestions of improvements in technologies and maybe most important section of transferring paper-based data to digital. This is finally supported by conceptual data model replacing all paper forms. At the end there is financial calculation of one possible solution.
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