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ITIL and COBIT Implementation in ARIS Toolset
Škoviera, Martin ; Kreslíková, Jitka (referee) ; Rychlý, Marek (advisor)
This master's thesis explores the topic of guidance for the COBIT framework and ITIL library in the context of business process management. It encompasses various process modelling languages and diagrams for companies active in information and communication technologies. Through the selected ARIS tool set and the mapping of all 64 processes, the establishment of individual processes can now be achieved, which is explained by modelling a total of 101 diagrams. The thesis also contains an example of process deployment for a selected company, which is accompanied by an implementation of a dashboard application that monitors the ticket flow of service operation processes.
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Evaluation of Process Management in Production Systems
Juřica, Pavel ; Dupal, Andrej (referee) ; Lenort, Radim (referee) ; Urbánek, Jiří (referee) ; Jurová, Marie (advisor)
Business Process Management, the object of this thesis, has still growing importance in the functioning of the organization, and has a positive impact on its success. In the view of a dynamic market environment, Business Process Management has an inherent importance in the strategic business development. When an organization decides to implement process control and manage its activities, it should be also able to measure its processes and evaluate them. This ability gives the organization the possibility to efficiently and effectively manage processes and identify shortcomings for creation of business strategy on a competitive market. This dissertation presents a new evaluation model of a process control in the production systems, which organizations can use as a guide for further development. This work brings a new perspective in the field of process control and its evaluation of the production systems. The main objective of this dissertation is to design the assessment of the process control levels in the production systems on the basis of theoretical research and practical experience. The proposed solution was then verified by field research in selected organizations.
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Business analysis methodology for the implementation of information systems in telecommunication enterprises
Neničková, Hana ; Čapek, Jan (referee) ; Koráb, Vojtěch (referee) ; Molnár, Zdeněk (referee) ; Koch, Miloš (advisor)
The topic of the thesis is to build a business analysis methodology for the implementation of information systems in telecommunication enterprises in Czech Republic. This methodology is composed by qualitative research - grounded theory, supplemented by quantitative research and secondary research using an available literature. In the preparation of the methodology I have used the current needs of telecommunications companies, which are characterized mainly by high dependence on information systems, high flexibility, competition and shortening of the corporate strategy timeline. Business analysis in the telecommunications is mainly based on the strategic objectives and its task is to compile and analyze the business requirements that should be reflected in the new (upgraded) information systems while transforming strategic objectives into specific requirements for the operation of this system. Those systems should help fulfill strategic objectives. The thesis is divided into two parts. In the first, theoretical part I was focuses mainly on the definition of terms, as well as the general methodology for conducting business analysis and their relationships with process and project management used in the implementation of information systems in telecommunications. Also I identified and explained the used research methods. The second part is focused on primary research. To obtain data the research was carried out interviews with 18 respondents from the telecommunications industry and their statements were subjects for quantitative and qualitative research. The data obtained were conceptualized, categorized and then coded into the resulting methodology. The thesis also includes a proposal for the use of the methodology in theory, practice and teaching.
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Utilization of modern methods in integrated management system of construction company
Doleček, Pavel ; Gajdošík, Jiří (referee) ; Tichý, Zdeněk (advisor)
Diploma thesis focuses on the use of modern methods in an integrated management system construction company. The first part is devoted to theoretical introduction of selected modern methods and process management. Describes the possibilities of using the cloud information system and the way of auditing of company processes by standards. In the practical part is introduced monitored company including a description of control mechanisms. The work is mainly focused on the analysis and identification of processes in construction company in selected area of managing the commissions. The final section contains design and implementation of information system and possibility for using of modern methods.
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The Project Evaluation Strategy Purchase Selected Commodities
Fiala, Adam ; Doležel, Jaromír (referee) ; Jurová, Marie (advisor)
Diploma thesis is dedicated to purchasing strategy evaluation in ABB Brno and its optimization. Thesis analyses current status of the firm and processes, which relates to purchasing this commodity. The concept of solving includes making a new evaluation method of supplier’s non-financial data and its influence to a final evaluation of suppliers. This method is also used for real case of purchasing this commodity. Last part also defines requirements of realization and benefits for this firm.
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Capacity Planning Tool for Project Management Support
Zatloukal, Tomáš ; Dvořák, Karel (referee) ; Luhan, Jan (advisor)
This master’s thesis deals with the design and realization of support software tool for production capacity planning in selected company. Functionality of the application will be designed according to theoretical findings (from the area of process management and business informatics) and analysis of business processes and user requirements. Final support tool should facilitate all management decisions regarding long-term planning of production and will be implemented in Microsoft Excel and Visual Basic for Applications.
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Design of the Production Process for Devices of X-ray Defectoscopy
Čejka, Petr ; Šunka, Josef (referee) ; Videcká, Zdeňka (advisor)
This thesis focuses in production business and its management. Theses propose and describe a manufacturing process for particular product. Production process is based on an analysis of final product. Production is scheduled in process form, so it includes process maps of production stages. Simultaneously with the planning, it also determines human needs for production, and calculation of its economics. Thesis also deals with the issue of product quality and suggests way to ensure quality in production.
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Implementation of ITIL Process Methodology
Vozdecký, Martin ; Klusák, Aleš (referee) ; Koch, Miloš (advisor)
Process Management is becoming more discussed issue in every company. The challenge for IT Managers is to deliver IT Services at a high quality in accordance and partnership with business. The diploma thesis Implementation of ITIL process methodology focuses on identification and analysis of existing shortcomings in the specific example of a chosen company in terms of ITIL process methodology and proposes recommendations and changes that will improve the current situation.
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