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Customer satisfaction with offer of services of golf courses in Prague and in Liberec region
Šíma, Martin ; Čáslavová, Eva (advisor) ; Ruda, Tomáš (referee)
Title: Customer satisfaction with offer of services of golf courses in Prague and in Liberec region Objectives: The Diploma Thesis aims to make a survey of satisfaction and expectations of golf course customers in Liberec region and in the capital city Prague and to compare those regions. Customer satisfaction will be measured by means of questionnaires where each player of each golf course will compare real perceived qualities of a golf course with generally expected qualities. Based on the data obtained, the analysis of values will be carried on, such as golf handicap, age, gender and month income. The Thesis will focus on comparing the expectations and satisfaction of major golf resorts with smaller and not so popular ones. Methods: The research of customer satisfaction was carried on by already proven questionnaire consisting of SERVQUAL method. The research compared expected quality with real quality in seven golf courses in Prague and surroundings and in seven golf courses in Liberec region. The research was carried on from August 2014 till February 2015. Results: The outcome of the thesis is to learn about satisfaction of golfers at golf courses in Prague and Liberec region and submit proposals for improving each golf courses in an effort to achieve improved and better access to customers....
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Psychological pregnancy of foster parents
Svobodová, Aneta ; Šulová, Lenka (advisor) ; Horáková Hoskovcová, Simona (referee)
The diploma thesis is concerned about the theme of psychological pregnancy of foster parents. The main focus of diploma thesis was map the motivation, expectations and experiences of future foster parents. The diploma thesis was divided to two main parts, theoretic part and practical part. The theoretic part reported summary of information about parenthood, alternative family care, experiences of pregnancy and experiences of expectation a child future foster parents. Practical part was concentrared on motivation and expectations of applicants foster parents. Qualitative research, method of interview was used. The results of diploma thesis could use experts of alternative family care, whoes are interested to specialized training for future foster parents. Key words pregnancy, parenthood, child, alternative family care, foster care, adoption, psychological parenthood, motivation, experience, identity, expectation, training
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Beginning phase of career manager for non-formal education
Kostková, Blanka ; Kitzberger, Jindřich (advisor) ; Tureckiová, Michaela (referee)
This thesis deals with the beginning phase of career manager for organization non- formal education. The work examines the process that precedes the onset school manager to executive positions primarily in terms of motivation, expectations and subsequent reality. It describes the initial phase of his work in a new role in life from the perspective of the management of school facilities and other activities associated with this process . The work is mapped to what extent the entrance to the Director and his previous preparation reflects on the development of controlled organization and quality of education provided . It also describes how to correspond to the expectations of the individual manager of educational facilities with a daily reality in the context of changing conditions providing non-formal education, based on education legislation and the overall development of society in the approach to the use of leisure time. KEY WORDS: headmaster, informal education, professional careers, personnel management, career change, lifelong learning, competency, anticioation, reality
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Efficiency of Regulation on Spanish Housing Market
Hejlová, Hana ; Hlaváček, Michal (advisor) ; Doležel, Pavel (referee)
Covering reciprocal and mutually reinforcing relations between business, housing and credit cycles, the thesis assesses the Spanish housing market in its wider circumstances. With use of several conceptual notes on demand for housing, dynamic path of the house prices in Spain may be explained based on the difference in how these structural components react on changes in financial and macroeconomic environment. As a result of controlling for match of demand and supply in both timely and spatial manner empirically, expectations were included to explain the subsequent volume of housing traded on the market and simple microeconomic decision making model taking into account taxes was derived to assess the role favourable incentives might have played on fuelling the house price cycle in Spain. Next, existence of the reciprocal relations suggested by the theory discussed was confirmed empirically only during the house price upturn and asymmetry in speed of downward adjustment was found in the opposite case, pointing out at the redistribution effect abrupt changes in house prices have in time. The results derived finally allowed to assess possibilities of better employment of anti cyclical regulatory tools towards eliminating mutually enforcing powers between the cycles and avoiding both financial and...
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Collage students expectation on marriage from male / female role point of view
Sedláčková, Eliška ; Kučírek, Jiří (advisor) ; Marádová, Eva (referee)
This bachelor thesis is summing up general attitude toward partnership behavior and gender distribution of roles in a family. First part is dealing with current types of partnership cohabitation and its evolution. Objective of this work was to compare students of Charles University in Prague Faculty of Education with other similar research in this field. Results were obtained by on-line questionnaire method. The comparison of obtained data confirmed that these students aren't different from others.
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The Importance of Communication in a Relation to the Comparison the Expectations of Relatives of Clients in Residential Home with a Real Practice
Šindelářová, Eva ; Lejsal, Matěj (advisor) ; Kubejová, Elena (referee)
This master thesis deals with the issue of expectations of relatives of residential care clients in the concrete Residential home, and it also discusses the topic of communication between relatives of those clients and employees from this organization. First of all, the thesis describes the theoretical basis of the issue, while the attention is paid to the term of old age and possibilities of an elderly support. Than the process of transition to a residential home is described, as well as the possibilities of cooperation between the staff and clients' relatives. The aim of this thesis is to through semi-structured interviews find out how can the clients' relatives learn about the real picture of care in the Residential home and how it corresponds with their expectations. The attention is also paid to evaluation of the system of communication between these actors. The results indicate no expectations of the relatives about this kind of social service. The research identified different perception of communication frequency within both groups of informers. The relatives more likely rely on their own opinion in the question of getting information about the care. The results reveal 3 dimensions of the relationship between staff and relatives of clients. The first on is an equal partnership. The next...
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Marketing Research of Customer's Satisfaction in Sport Centre JEREMI Sport
Jerie, Martin ; Pecinová, Markéta (advisor) ; Ruda, Tomáš (referee)
Title: Marketing Research of Customer's Satisfaction in Sport Centre JEREMI Sport Objectives: The aim of the study was to determine customer's satisfaction with services offered in the sport centre JEREMI sport. Based on the results to develop proposals for improving services and increase customer's satisfaction. Methods: The research used a qualitative and quantitative method of questioning. For quantitative methods were used polling, for qualitative were used observation and interview. Results: The results are shown in graphs, tables, and cross classification. Then forwarded to the management of the sport center to increase customer's satisfaction. Key words: Sport marketing, service, service marketing mix, quality, expectation
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