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Customer Satisfaction
Vymětalová, Simona ; Chalupský, Vladimír (referee) ; Schüller, David (advisor)
The main intention of the diploma thesis is to analyze customers satisfaction in chosen company. Based on results of sectorial analyses are devise measures to improve the current situation. First part of the thesis desribes theoretical background. Evaluation of the company’s current state is done through the analysis of internal environment and macro and micro environment analysis. The current state of customer satisfaction level is also studied using a questionnaire. The final part includes specific suggestions for improvement of customer satisfaction.
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Customer Satisfaction
Indrová, Tereza ; Mráček, Pavel (referee) ; Schüller, David (advisor)
The thesis focuses on the analysis of client satisfaction of MITRANET.CZ. The theoretical section draws from generic information regarding the client, methods measuring the client satisfaction and a marketing survey. The analytical section examines the internal and external environment of the company. From the questionnaire survey the results of the study are concluded. The last section offers suggestions and precautions for the enhancement of the MITRANET.CZ’s client satisfaction.
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Proposal of the Marketing Communication Mix of the Company
Nejedlý, Lukáš ; Benátský, Libor (referee) ; Kaňovská, Lucie (advisor)
The proposal of communication mix of Cukrárna Tarta Yavas, s.r.o., is the topic of this thesis. After the introduction, which defines the objectives, methods and procedures of processing, the theoretical part follows, which deals with key findings in the field of marketing and makes the basis for the analytical part of this work, which is the focus of this thesis. This part contains a thorough analysis of the company, its business activities, as well as marketing research and the interpretation of its results. This part is followed by a design part seeking to create a new communication mix. The final part of this thesis is evaluating.
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Customer Satisfaction Analysis and Proposals for its Improvement
Dydek, Michal ; Rumíšek,, Pavel (referee) ; Chalupský, Vladimír (advisor)
My thesis deals with the problems of measurement and analysis of customer satisfaction in the company-Future Forwarding Ltd., which is focused on logistical andtransportation support to other companies. The work is based on the available theoretical principles of customer satisfaction measurement methods and the analyzes carried out, which are a key part of my job. In the practical part of the company is first characterized and analyzed on the basis of a question naire are evaluated and processed the work of the results of customer satisfaction. The conclusion containssuggestions for improving the overall level of customer satisfaction.
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Marketing Strategy Proposal
Schwarz, Petra ; Schüller, David (referee) ; Chalupský, Vladimír (advisor)
The diploma thesis deals with creating a marketing strategy proposal for company GN s.r.o. with focus on marketing mix. Diploma thesis is divided into theoretical, analytical and part of proposals. The theoretical part will be paid to defining the basic principles making marketing strategy proposal, creating marketing mix, product policy, price policy, distribution policy and communication policy, and market analysis. In the analytical part will be analyses current state of the company. In Part of proposals will be the marketing strategy proposal itself with focus on marketing mix.
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Customer Satisfaction Analysis and Proposals for its Improvement
Dydek, Michal ; Rumíšek,, Pavel (referee) ; Chalupský, Vladimír (advisor)
My thesis deals with the problems of measurement and analysis of customer satisfaction in the company-Future Forwarding Ltd., which is focused on logistical andtransportation support to other companies. The work is based on the available theoretical principles of customer satisfaction measurement methods and the analyzes carried out, which are a key part of my job. In the practical part of the company is first characterized and analyzed on the basis of a question naire are evaluated and processed the work of the results of customer satisfaction. The conclusion containssuggestions for improving the overall level of customer satisfaction.
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Marketing strategic of bussiness
Gazdíková, Veronika ; Štůsek, Jaromír (advisor) ; Zdeněk, Zdeněk (referee)
The Master´s thesis introduces the marketing strategy of the company Linde Material Handling Česká republika Ltd. The theoretical part explains the theoretical basis, which is concerning given problems. In the practical part is an analysis of marketing micro and macro environment, SWOT analysis and marketing strategy in the marketing mix. The objective of this thesis is the marketing strategy for the next period of operation of the company.
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Company Marketing Strategy
Kovácsová, Lucie ; Mach, Stanislav (referee) ; Schüller, David (advisor)
The main objective of this master thesis is to design an appropriate marketing strategy of designing activity of MBQ-Mikulov Plc. based on results of marketing environment analyzes and my own marketing research. The thesis consists of three main parts. The first part of the thesis is devoted to theoretical findings. Basic terms from marketing field are defined here. Concretely it is marketing, marketing strategy, marketing mix, communication mix, situation analysis and marketing research. In the following practical part MBQ-Mikulov Company is introduced and then marketing environment analyzes are conducted. The thesis is finished with a proposal part. In the proposal part the appropriate marketing strategy of design activity is designed here based on results of analyzes and the marketing research.
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Analysis of Customer Satisfaction and Suggested Measures for Its Improvement
Zatloukalová, Veronika ; Netopil, Tomáš (referee) ; Schüller, David (advisor)
This master´s thesis deals with an analysis of customer satisfaction with AGROFERT Prostějov tennis club. The work is based on theoretical findings oriented on marketing research, customer satisfaction, methods of measuring customer satisfaction which is general. The club is described and analyzed in the practical part and then the data were obtained and then evaluated from the questionnaire. In conclusion, concrete measures are suggested for improving customer satisfaction of the club.
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Analysis of Customer Satisfaction and Suggested Measures for its Improvement
Kadlčková, Michaela ; Sobotková, Eliška (referee) ; Schüller, David (advisor)
This bachelor's thesis deals with an analysis of customer satisfaction at the recreational area REVIKA. The work is based on theoretical findings oriented on customers, methods of measuring customer satisfaction, and marketing research which represents the mainstay of the work. The company is described and analyzed in the practical part. Furthermore, the results are processed and evaluated on the basis of a questionnaire survey. Consequently, some measures are suggested for improving customer satisfaction at the company.
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