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Customer Satisfaction Analysis at PROFIcomms Company s.r.o. and Recommendations for its Improvement
Dorociak, Petr ; Urban,, František (referee) ; Chalupský, Vladimír (advisor)
Master’s thesis engages in the analysis of customer satisfaction at PROFIcomms Company s.r.o. and recommendations for its improvement. The theoretical part is focused on the method of calculating the customer satisfaction index and customer loyalty index. Then, there are described methods of receiving information, which is proceeded through questionnaire analysis. In the practical part, there is made an analysis of PROFIcomms Company s.r.o. and obtained information from the questionnaire is evaluated in detail. Based on the evaluation measures, changes and strategies to increase customer satisfaction at PROFIcomms Company s.r.o. are proposed.
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Hodnota pro zákazníka v návaznosti na CRM a jeho význam pro konkurenceschopnost podniku
Keřt, Radim ; Vaculík, Josef (advisor)
I deal with essential context of the value for consumers in terms of CRM (Customer Relationship Management) with emphasis on meaning for the competitiveness of the firm in the dissertation. Methodology for succesful implementation, innovation of the total concept of customer relationship management and assesment criteria to measuration of fruitfulness of implementation, innovation of the total concept of customer relationship management are the content of the dissertation.
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Customer Satisfaction Analysis and Proposals for its Improvement
Dydek, Michal ; Rumíšek,, Pavel (referee) ; Chalupský, Vladimír (advisor)
My thesis deals with the problems of measurement and analysis of customer satisfaction in the company-Future Forwarding Ltd., which is focused on logistical andtransportation support to other companies. The work is based on the available theoretical principles of customer satisfaction measurement methods and the analyzes carried out, which are a key part of my job. In the practical part of the company is first characterized and analyzed on the basis of a question naire are evaluated and processed the work of the results of customer satisfaction. The conclusion containssuggestions for improving the overall level of customer satisfaction.
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Marketing Strategy for the Selected Company
Rehuš, Martin ; Bordera, MBA Víctor (referee) ; Chlebovský, Vít (advisor)
Má diplomová práce se zabývá marketingovou strategií hotelu Medplaya Hotel Bali, což je tříhvězdičkový hotel, který se nachází v těsné blízkosti města Málaga ve Španělsku. Je tvořen třemi připojenými budovami, které tvoří moderní rekreační komplex. Teoretická část definuje pojmy související s marketingovou strategií, které pak slouží ke zpracování analytické části. Na základě výsledků výzkumu dotazníků a základních analýz vnitřních a vnějších faktorů budou navržena doporučení pro rozvoj a zlepšení služeb Medplaya Hotel Bali.
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Customer Satisfaction Analysis of the Selected Association and Suggestions for its Improvement
Pilková, Kateřina ; Kaňovská, Lucie (referee) ; Chlebovský, Vít (advisor)
This bachelor thesis deals with customer satisfaction analysis of Yoga House, z.s. and subsequent proposals for its improvement. The first part of the thesis deals with the description of important theoretical bases related to this topic. The second part analyzes the general and competitive environment of the company, marketing mix is processed, the questionnaire survey focused on customer satisfaction is analyzed, and SWOT analysis from the individual outputs of previous research is elaborated. In the third part, suggestions and recommendations are created to increase the level of customer satisfaction with the selected association.
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