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Customer Satisfaction Assessment
Horňáková, Martina ; Kučerovský, Radek (referee) ; Chalupský, Vladimír (advisor)
This bachelor´s thesis is focused on customer satisfaction assessment in the Pekárna Crocus, Ltd. Using a questionnaire, which was presented to respondents, and his analysis was the found current customer satisfaction. The thesis also contains proposals and recommendations that may lead to an increase in the existing level of customer satisfaction.
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Monitoring of Interest in Physical Activity among 2nd Grade Pupils in Svratka Region
Pechová, Helena ; Novák, Jan (referee) ; Blahutková, Marie (advisor)
This bachelor’s thesis based on „Monitoring of Interest in Physical Activity among 2nd Grade Pupils in Svratka Region“ contains in the theoretical part explanation of the terms of monitoring, physical activity and pedometer and describes in detail analysed location of Svratecko. The research includes 20 schoolchildren from Svratka and Herálec, each of them received a pedometer for a week for evaluating their physical activity. To ensure the sufficient amount of data on physical activity pupils were also used short anonymous questionnaires. The final output of this work consists of the evaluation of the respondents' physical activity and recommendations for improvement or expansion of physical education in elementary school or proposal of sports clubs with physical activities that aren’t in the vicinity. One of the secondary outputs of the work is also the survey of lifestyle diseases in the selected assemblage of pupils.
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Customer Satisfaction Analysis and Proposals for its Improvement
Justová, Andrea ; Řezáčová, Markéta (referee) ; Chalupský, Vladimír (advisor)
This thesis focuses on the analysis of members satisfaction and loyalty of the selected fitness club ZONE4YOU, ltd. Analysis is carried out through a questionnaire, which includes a metric Net Promoter Score (NPS) as a tool for querying. The thesis finding is real satisfaction and loyalty of members. It also includes proposals that can increase the current level of customer satisfaction and willingness to recommend the fitness club to the others.
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Customer Satisfaction Analysis and Proposals for its Improvement
Gelnarová, Monika ; Gil, Marek (referee) ; Chalupský, Vladimír (advisor)
This bachelor’s thesis deals with analysis of present customer satisfaction with products and services because satisfied customers are one of the most important factors affecting success of a company. The analysis of customer satisfaction is realized in the company KOVONA SYSTEM a.s. and based on questionnaire which is sent to clients to fill out. The output of this thesis includes proposals which should increase the customer satisfaction.
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Marketing Research of Customer Satisfaction for Cukrárna Piccolo
Sedláková, Jitka ; Bárta, Martin (referee) ; Šimberová, Iveta (advisor)
Bachelor´s thesis is focused on the range of problems relating to marketing research of customer satisfaction. Theoretical part is dedicated ensuring termination and methods of marketing and marketing research of customer satisfaction. In the next part of the is analyze current status of Cukrárna Piccolo. Bachelor´s thesis also deals with realization and evaluation of marketing research of custumer satisfaction for Cukrárna Piccolo. Thesis contains suggestions for the increase customer satisfaction.
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Customer Satisfaction Analysis and Proposals for its Improvement
Honsová, Radka ; Technik, Jiří (referee) ; Schüller, David (advisor)
This work is focused on research of customer's satisfaction of company Gebr. Ostendorf - OSMA plastic processing s.r.o.. This company deals with manufacturing and sale of plastic sewer pipeline and operates in many countries. The aim is to analyze the level of customer's satisfaction and to suggest measures to enhance it. Work is composed of several parts. The first part contains theoretical sollutions to work. The following is an analysis of current satisfaction by questioning and evaluating questionnaires. In the last part we suggest own solution and evaluate its benefits.
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