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Help Desk Management
Blížil, David ; Střížová, Vlasta (advisor) ; Lyčka, Aleš (referee)
Smyslem této bakalářské práce je popsat způsoby poskytování služeb Help Desku a navrhnout konkrétní zlepšení pro zvolenou firmu. V práci je čerpáno z pracovních zkušeností autora ve společnosti CSC. V práci se autor snaží poukázat na vhodné i nevhodné postupy. Závěr práce je zaměřen na doporučení, kterými by se vybraná firma měla řídit, pokud chce zlepšit své výsledky. Po přečtení této práce získá zájemce o problematiku Help Desků schopnost orientace v tomto oboru.
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Analysis of the EU regulations in the field of Information and Telecommunication technologies and their effect on the single market
Hart, Ludvík ; Procházka, Pavel (advisor) ; Strejček, Ivo (referee)
The bachelor thesis describes the EU regulations in the field of information and communication technologies (ICT), particularly the Digital agenda for Europe strategy. These regulations are then tested for their influence on the European single market. The major question answered here is whether the EU regulations in field of ICT have a positive impact on the EUs single market. Answer to this question helps us evaluate the ongoing Digital agenda strategy. The impact of the regulations is analysed by induction of the following indicators, international trade, ratio of population buying online, DESI index and NRI index. With this method it is possible to tackle the wide range of fields the Digital agenda covers. I conclude this work with the statement, that European ICT regulations do have a positive impact on the single market, although are problematic due to the slow legislative process and low efficiency in addressing the regulated issue.
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Misleading advertising and deceptive business practice when shopping online
Žáčková, Veronika ; Hejda, Jan (advisor) ; Kaczor, Pavel (referee)
This Bachelor´s thesis deals primarily with the issues of misleading advertising in online shopping, especially when purchasing at single-item e-shops. The thesis provides a description and comparison of misleading advertising and deceptive business practice, an analysis of a specific ´problematic´ e-shop and its comparison with a ´problem-free´ e-shop and a comparison of characteristics that are common to misleading e-shops. The thesis also includes a list of institutions that are authorized to resolve issues related to misleading advertising and deceptive business practice. The practical section of the thesis proposes a website add-on that might help reduce significantly the number of fraudulent e-shops.
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Consumer Behaviour Towards Online Shopping of Fashion from Foreign Countries for the French Population Between 18 and 25 Years Old
Berthuy, Alice ; Štěrbová, Ludmila (advisor) ; Vanheems, Régine (referee)
The booming of Internet has changed consumers habits in many aspects. Nowadays it is possible to buy almost anything on the Internet but also to access to some information, consumers reviews and other data that can help the consumer to make the best choice. Existing researches have been trying to find explanations to consumer behaviour online, even though it is complicated to analyse. This thesis is focused exclusively on shopping online for clothes and fashion accessories, investigating on a population between 18 and 25 years old. The hypotheses are based on four main aspects of buying: product, price, enjoyment and convenience. The research will provide elements and key factors on their consumer behaviour towards online shopping of fashion and how online companies could make them becoming more loyal to online shopping and become more prosperous.
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The impact of South China Sea dispute on trade relations between China and Vietnam
Nguyen Hong, Viet ; Vlčková, Jana (advisor) ; Hasík, Gabriel (referee)
This bachelor thesis investigates the impact of South China Sea dispute on mutual relations between China and Socialist Republic of Vietnam. Thesis lays great emphasis on the analysis of mutual trading relations. The goal of this work is to find out if the dispute over territory has negative influence on mutual relations and to what extent. Therefore, thesis is divided into 3 main chapters. The introductory chapter describes position and development of each country. Second chapter uses findings from the introductory part for the analysis of political and trade relations of both countries. It focuses on the history of mutual relations and mainly it lays emphasis on current mutual relations. Last chapter of the thesis is dedicated to the issues regarding South China Sea. Motives and causes of this dispute are described in this chapter. It provides a view on the course of this territorial dispute, and also impacts on mutual relations are analyzed. The output of all three chapters helps to formulate following conclusion. Dispute over South China Sea has impact on mutual relations. Predominantly, it influences political relations between China and Vietnam, therefore, this dispute is often mentioned in media. However, according to available data this dispute has not had major effect on trading relations. Mutual trading between both countries went off in dispute period without any limitations and barriers.
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Impact of low oil and natural gas prices on the economy of Qatar since 2014
Šamánek, Ondřej ; Stuchlíková, Zuzana (advisor) ; Hasík, Gabriel (referee)
The bachelor thesis examines the impact of the oil and gas prices slump, which befell the world in 2014, on the economy of Qatar. The main objective of the thesis is to evaluate if and to what extend the price collapse influenced the relevant economic indicators and behaviour of the state and companies active in the affected field. The selected objective is examined using the method of data comparison, namely before and after the price slump, and with the help of the case study, in which the qatari company operating in the oil and gas is examined. From the conducted analysis it is possible to conclude that Qatar was directly influenced by the oil and gas prices collapse: its GDP slumped, fiscal deficit increased. The analysed company also experienced troubles caused by low prices: one year after the price slump, total amount of assigned tenders to company decreased substantially and historically high number of tenders was cancelled. Conclusions deriving from the thesis might be applied to other oil and gas export economies in the Persian Gulf, for fundamental traits of such economies are shared with the economy of Qatar.
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Assessment of devices used by the Armed Forces of the Czech Republic in case of radiation emergency.
LOŠKOVÁ, Romana
This Thesis deals with the option of employing the Armed Forces of the Czech Republic (ACR) when a radiation emergency is imminent. Primarily, it focuses on evaluation of selected devices designed for radiation reconnaissance; summarising of radiation protection related legislation; and study of approved procedures. At its beginning, this Thesis tracks the origin of early detection systems at the territory of the then Czechoslovak Socialist Republic and their gradual evolution into the the existing form. From the radiation emergency point of view, this nationwide system represents a priceless help for monitoring of radioactive contamination dispersion and for warning. The following part sums up basic information on what is an ionizing radiation, how it comes into being and which basic quantities describe it. This part also contains basic type distinction, description of consequences for human organism and the most significant interactions of sources of ionizing radiation that could be misused with the most probability. This specific topic is introduced here because of the subsequent part of this Thesis being named Radiological Dispersion Device, or the dirty bomb. The significant part of this Thesis is the summary and classification of related legislation. The first documents referred to are two international standards. Publication 103 the 2007 Recommendations of the International Commission on Radiological Protection is dealing, inter alia, with dosing limits determining dose levels in planned exposure situations and reference levels used for emergency exposure situations and existing exposure situations. Publication 96 Protecting People against Radiation Exposure in the Event of a Radiological Attack is more substantial for this Thesis since it partly copes with the protection of front-line units including Integrated Rescue System (IRS) components and it specifies maximum exposure time for intervening personnel. Based on the IRS Catalogue of Typical Activities (STC 01/IZS), Materialised and Verified Use of a Radiological Weapon, the ACR would be one of the intervening components in such an attack. This Thesis analyses in detail individual ACR procedures starting with activities before employment, through threat prevention, event reaction to post-event activities like decontamination followed by monitoring of personnel contamination and their health condition. The practical part deals mainly with one of the Thesis´s goals which was evaluation of selected dosimetric devices used by the military for radiation reconnaissance. For this purpose, the quantitative research processing their main parameters was applied. The analysis within a selected sample was used for comparing and the sumary index IVi then showed the status of device applicability for contemporary use in radiation emergency. The pre-defined goals of this Thesis have been met implementing the above methods. The comparison of individual devices and their evaluation in respect to their applicability in joint radiation emergency operation with other IRS components has been carried out via discussion. It has been found out that some of the devices are obsolete and do not comply with the requirements for this job. This fact reflects the reality that these devices were designed in the period of a potential nuclear war. This corresponds with their robust structure and high level of sensitivity which is not desirable for a radiation emergency. The most severe problem, however, seems to be the fact that some devices measure quantities in old, no more used, units which could cause misinterpretation. On the other hand, other devices are modern, sensitive at low levels of dose input and offer real-time information on a well organised LCD display. To answer the question of ACR´s readiness to intervene in a radiation emergency one has to say that the ACR is ready to meet its rescue and consequence management tasks at a satisfactory level.
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Possibilities of Big Data use for Competitive Intelligence
Verníček, Marek ; Molnár, Zdeněk (advisor) ; Šperková, Lucie (referee)
The main purpose of this thesis is to investigate the use of Big Data for the methods and procedures of Competitive Intelligence. Among the goals of the work is a toolkit for small and large businesses which is supposed to support their work with the whole process of Big Data work. Another goal is to design an effective solution of processing Big Data to gain a competitive advantage in business. The theoretical part of the work processes available scientific literature in the Czech Republic and abroad as well as describes the current state of Competitive Intelligence, and Big Data as one of its possible sources. Subsequently, the work deals with the characteristics of Big Data, the differences from working with common data, the need for a thorough preparation and Big Data applicability for the methods of Competitive Intelligence. The practical part is focused on analysis of Big Data tools available in the market with regard to the whole process from data collection to the analysis report preparation and integration of the entire solution into an automated state. The outcome of this part is the Big Data software toolkit for small and large businesses based on their budget. The final part of the work is devoted to the classification of the most promising business areas, which can benefit from the use of Big Data the most in order to gain competitive advantages and proposes the most effective solution of working with Big Data. Among other benefits of this work are expansion of the range of resources for Competitive Intelligence and in-depth analysis of possibilities of Big Data usage, designed to help professionals make use of this hitherto untapped potential to improve market position, gain new customers and strengthen the existing user base.
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Výběr a implementace open source nástroje pro řízení portfolia projektů
Marek, Jan ; Chlapek, Dušan (advisor) ; Kučera, Jan (referee)
Methods and ways of implementation of changes and innovations in companies through project management are in today's society very well established. There exists methodologies, techniques and tools for the management of individual projects. However in a role of project manager, I very often faced the fact that companies are performing the project portfolio management in very intuitive way. This in itself leads to failed and prematurely terminated projects, initiation of the wrong projects or realisation of correct projects, but at the wrong time. Very often I have also recognized, that there is lack of awareness of fact, that there are also Open Source applications that can help with the organization's portfolio. This thesis deals with the definition of requirements, search and selection of proper OSS application and subsequent implementation. In the first part of this thesis I prepare a theoretical framework about PPM, and on that basis then identify and verify a set of requirements for selection of right OSS PPM application. The next section of thesis describes searching for suitable applications from a variety of sources, assessment against the requirements and the final selection. In the last part the implementation project is drafted, which aims to serve other colleagues in project management as one of the possible implementation paths. The outputs are then continuously confronted with experts in matter of projects and project management in the field of IT in order to maximize symbiosis between theory and real life experiences. Virtually every project management methodology defines the collection of already-proven techniques, best practices or lessons learned from the previous similar implementations. The main contribution of this thesis I see in fact that it contains not only the design of the project implementation, but also describes a logical path, what leads to the result. Therefore this thesis could be used as a base or discussed best practice, when a project of implementation of PPM application in place.
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