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The Motivation of Customer Services Employees
Trnka, Michal ; Hájek, David (referee) ; Konečný, Štěpán (advisor)
This thesis aims to increase the quality of telephone operators work and messenger network of the Mediaservis company, which competes to Czech Post and provides customer service outsourcing. The theoretical part of thesis is aimed to work motivation, wage-payment systems and employee benefits. The theory is applied in the second part of thesis, which brings suggestions to improve actual motivation system. Solutions are based on company and employee research.
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Specifika řízení lidských zdrojů v nestátních neziskových organizacích
Součková, Gabriela
The thesis deals with the optimization of human resources management in non-profit organizations working in the welfare services in the Czech Republic. To understand the processes of employee recruitment and employee benefits were used mainly questionnaire survey (n = 75) and interviews (n = 7). As a complementary way was chosen comparative analysis of the domestic non-profit sector with selected countries of EU. Resulting data were a base for formulation of suggestions and recommendations suitable to improve the quality of personnel management in non-profit organizations. For effective recruitment was proposed profile of the typical employee and voluntary worker. Between proposed solutions belong for example creation of long-term personnel strategy, employee referral program, optional system of employee benefits, corporate volunteering and many others.
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Wage-payment System as a Componenet of a Motivational Program Chosen Entity
ONDŘICHOVÁ, Jaroslava
The main goal of this master's thesis is to evaluate the current wage-payment and employee motivational system in the chosen company, and suggest necessary steps that result in its improvement. The theoretical part is focused on the Labour Code which is the main legislation of the reward system for entrepreneurs in the Czech Republic. There are also described the reward system, forms of wage employee motivation and labour productivity in the theoretical part. The practical part deals with the chosen company. The first part is focused on characterization of the entity including its organisational structure, the second describes wage payment and the employee motivational system of the company, the third is aimed at evaluation of labour productivity, and the final section analyses results of a questionnaire survey which was the main source for the section. The questionnaire was divided into four parts. The first part was aimed at cash rewards, the second dealt with benefits, the third was focused on the workplace and the last identifies information about education and skills development. The last chapter is composed of suggestions which resulted in improvements to the current system, especially in the field of benefits and the relationship between managers and their subordinates.
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Human Resource Management In a Selected Organization
ZASADILOVÁ, Kristýna
Nowadays, no successful organization can do without effective human resource management. Proper selection of employees, their evaluation, motivation, remuneration and care of them increases the competitiveness of the entire organizations, so it is very important to pay attention to all personnel activities in the organization. The aim of my thesis is to evaluate individual areas of human resource management in a selected organization and based on the analysis and evaluation of the current situation of the organization to suggest changes to improve the current state of human resource management. For the practical part I chose the joint-stock company Zemědělské služby Dynín. I used the form of a structured interview with the human resources officer. In the practical part, I first characterized the entire organization Zemědělské služby Dynín a.s., then I described the specific human resource management areas of the selected organization on the basis of the data from interviews with the human resources officer of the organization. Then, a questionnaire survey was carried out to gain the necessary views of employees on all areas of human resource management in the selected organization. After processing and analyzing the obtained information, I finally evaluated the state of human resource management in the organization and suggested several solutions to improve the current state that could be put into practice.
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Workers' motivation in the period of young and late middle adulthood
Krchová, Eva ; Gruber, Jan (advisor) ; Eger, Ludvík (referee)
This thesis focuses on the topic of motivating workers, particularly on two groups of workers - workers in the life period of young adulthood and workers in the period of late middle adulthood. In the introduction the reason for chosing this topic is explained, there are also defined the key words of this problematic and the classic motivation theories; the overview of the motivation theories focused on work environment follow afterwards. Also the findings of developmental psychology, concentrating on the life period of young and late middle adulthood and its differences are presented. Not only the classic literature was the source for this thesis; also many researches that were carried out in recent years and that are focusing on finding out the main difference of motivation of these different groups of workers were the base for this thesis. In the last part of this work I analyse my own findings that are based on the interviews I made with young and older workers and I compare these findings with the findings presented in the international researches. Finally, I state that even though there are some differences in factors that motivate young and older workers and it is necessary to take these differences into account, in the elemental aspects the factors that motivate workers are the same for...
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The Motivation of Customer Services Employees
Trnka, Michal ; Hájek, David (referee) ; Konečný, Štěpán (advisor)
This thesis aims to increase the quality of telephone operators work and messenger network of the Mediaservis company, which competes to Czech Post and provides customer service outsourcing. The theoretical part of thesis is aimed to work motivation, wage-payment systems and employee benefits. The theory is applied in the second part of thesis, which brings suggestions to improve actual motivation system. Solutions are based on company and employee research.
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Psychology of work of leaders at the children´s camp and their working motivation
Dudová, Jitka ; Kašparová, Eva (advisor) ; Fischerová, Martina (referee)
The aim of this work is the analysis of the workload of workers at children's camps and monitoring their motivation. The work will be divided into a theoretical part describing job scope of leaders at summer camps and their motivation for better performance. The second part is practical, in the practical part I will use the quantitative research by questionnaire survey. The aim of this investigation will determine whether the workers at children's camps are motivated enough and if the style of management at their camps is acceptable. I may propose some innovative measures that could improve their working motivation.
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Social climate in the workplace
Ullrychová, Jana ; Hubinková, Zuzana (advisor) ; Diopová, Jana (referee)
The Bachelor's Thesis deals with the social climate in the workplace. The goal is to process the theoretical base of the topic and make own inquiry in real companies following the theoretical basis. The practical part consists of determining hypotheses and their subsequent evaluation using survey results. The method of research is an internet questionnaire in which the interviewee confirms or excludes the truth of given claims, or chooses the best answer from the range of options offered. Research focuses on real organizations of small, medium and large scale. Questionnaire was answered by 100 respondents and the outcome of the investigation proved the truth of the hypotheses. The conclusion deals with recommendations and suggestions for improving the level of social atmosphere.
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Specific aspects of the work and motivational factors that influence the workers in tourism industry
Lechnýřová, Zuzana ; Indrová, Jarmila (advisor) ; Zadražilová, Dana (referee) ; Kiráľová, Alžbeta (referee) ; Hlinka, Pavel (referee)
The thesis is dedicated to the topic of employment and motivation of workers in tourism segment. The goal is to get a structure of motivational factors that are important for workers in travel agencies, hotels and information centres and find out, how the factors are present in the scope of employment. On this research the research among students of tourism schools takes up. The results are compared to the similar researches made on the Czech employees as a whole. For better understanding of the importance of workers for tourism business the thesis contains basic overview of the business that serve the tourist participants and detailed overview of the sources of statistical data regarding employment in the tourism segment.
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Corporate culture in selected company
SRNKOVÁ, Alexandra
The majority of the work is devoted to the study of theoretical bases of corporate culture. In the practical part, I focused on the research of corporate culture of one specific company. I tried to identify the corporate culture by using a questionnaire form, studying company?s documentation and interviewing the company?s management. Based on this investigation, I drew a conclusion that the corporate culture of the selected company is most similar to "role culture" and "culture of hard work". The questionnaire showed that each employee knows his role in this company. The behavior of workers in role culture is expected, clearly defined by job description and set standards. I chose "a culture of hard work" because the risk is low and market feedback is fast. An important aspect of this culture is a focus on customer satisfaction and customer needs belong to long-term objectives.
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