National Repository of Grey Literature 8 records found  Search took 0.00 seconds. 
Information System Design
Sedlák, Marek ; Novák, Lukáš (referee) ; Koch, Miloš (advisor)
This master’s thesis provides solution for development of a customer support information system according to specific needs of a company. It contains process analysis and suggestions to improve processes, data and function model creation and evaluation of economic benefits after introduction of the system.
Marketing-Product Strategy at Mediahost Company within The Home Market
Šiška, Jakub ; Fronko, Marcel (referee) ; Chlebovský, Vít (advisor)
Tato diplomová práce navrhuje marketingovou strategii pro firmu Mediahost podnikající v oboru hostingových služeb. Strategie je zaměřená na slovenský, tedy pro společnost domácí trh. Strategie je podložená příslušnou analýzou. V tomhle případe byl použit “seven Cs” model, taktéž znám jako Compass model, a to spolu se SWOT analýzou. Strategie navrhuje komplexní marketingovou strategii odrážející současné prostředí hostingového trhu.
Design Patterns for User Interface of Customer Support
Jemelka, Matouš ; Pastushenko, Olena (referee) ; Hynek, Jiří (advisor)
This thesis is focused on increasing the efficiency of processing complex tasks by customer support employees. Employees of company Kiwi.com have been using insufficient information systems. The goal is to create design patterns for creating the user interface of an information system, which will be designed and developed incrementally. The information system will contain user interfaces, that will be optimized for the processing of individual tasks. Design patterns ensure its scalability, consistency, and facilitate system maintenance.
Customer Satisfaction Analysis and Recommendations for its Improvement
Németh, Nikolas ; Füzek, Peter (referee) ; Chalupský, Vladimír (advisor)
This diploma thesis deals with measuring and analyzing customer satisfaction in a chosen company, whose main field is providing customer support services to other companies. On the basis of the theoretical background of the findings and analysis, the work includes proposals to improve the overall level of customer satisfaction.
Design Patterns for User Interface of Customer Support
Jemelka, Matouš ; Pastushenko, Olena (referee) ; Hynek, Jiří (advisor)
This thesis is focused on increasing the efficiency of processing complex tasks by customer support employees. Employees of company Kiwi.com have been using insufficient information systems. The goal is to create design patterns for creating the user interface of an information system, which will be designed and developed incrementally. The information system will contain user interfaces, that will be optimized for the processing of individual tasks. Design patterns ensure its scalability, consistency, and facilitate system maintenance.
Information System Design
Sedlák, Marek ; Novák, Lukáš (referee) ; Koch, Miloš (advisor)
This master’s thesis provides solution for development of a customer support information system according to specific needs of a company. It contains process analysis and suggestions to improve processes, data and function model creation and evaluation of economic benefits after introduction of the system.
Marketing-Product Strategy at Mediahost Company within The Home Market
Šiška, Jakub ; Fronko, Marcel (referee) ; Chlebovský, Vít (advisor)
Tato diplomová práce navrhuje marketingovou strategii pro firmu Mediahost podnikající v oboru hostingových služeb. Strategie je zaměřená na slovenský, tedy pro společnost domácí trh. Strategie je podložená příslušnou analýzou. V tomhle případe byl použit “seven Cs” model, taktéž znám jako Compass model, a to spolu se SWOT analýzou. Strategie navrhuje komplexní marketingovou strategii odrážející současné prostředí hostingového trhu.
Customer Satisfaction Analysis and Recommendations for its Improvement
Németh, Nikolas ; Füzek, Peter (referee) ; Chalupský, Vladimír (advisor)
This diploma thesis deals with measuring and analyzing customer satisfaction in a chosen company, whose main field is providing customer support services to other companies. On the basis of the theoretical background of the findings and analysis, the work includes proposals to improve the overall level of customer satisfaction.

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