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Company CRM Concept and Implementation Project
Špringl, Petr ; Tobola, Jiří (referee) ; Chlebovský, Vít (advisor)
This thesis deals with analysis and possibilities of improvements in the area of customer relationship management in a company. There is a theoretical framework regarding customer relationship management and CRM systems including their implementation. The thesis includes analysis of current state of CRM in a concrete company and a proposal of a new CRM system implementation schedule based on the analysis. Finally, there is a discussion of benefits of the proposed project and author's proposals heading to improvements of CRM in the company.
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CRM implementation in a company
Špringl, Petr ; Kaňovská, Lucie (referee) ; Chalupský, Vladimír (advisor)
This thesis deals with analysis and proposal of improvements in area of customer relationship management in a company. There is a theory about customer relationship management and about CRM systems including its implementing. Most of the thesis deals with analysis current state of CRM in a concrete company. There are presented its main drawbacks and proposals heading for improvements.
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Software Architecture for Flow Based Monitoring Probe
Špringl, Petr ; Kořenek, Jan (referee) ; Martínek, Tomáš (advisor)
This thesis deals with design and implementation of software architecture for Flexible FlowMon probe, accessories for monitoring high speed computer networks based on IP flows. The probe has been developed in project named Liberouter. There is described flow based monitoring and export formats NetFlow version 5, NetFlow version 9 and IPIFX, which are very widely used. The thesis contains description of hardware part of Flexible FlowMon probe including its requirements for software, which are the base of the whole software architecture. There is detailed description of that part of software architecture which was implemented during the work on this thesis.
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CRM implementation in a company
Špringl, Petr ; Kaňovská, Lucie (referee) ; Chalupský, Vladimír (advisor)
This thesis deals with analysis and proposal of improvements in area of customer relationship management in a company. There is a theory about customer relationship management and about CRM systems including its implementing. Most of the thesis deals with analysis current state of CRM in a concrete company. There are presented its main drawbacks and proposals heading for improvements.
|
|
|
Software Architecture for Flow Based Monitoring Probe
Špringl, Petr ; Kořenek, Jan (referee) ; Martínek, Tomáš (advisor)
This thesis deals with design and implementation of software architecture for Flexible FlowMon probe, accessories for monitoring high speed computer networks based on IP flows. The probe has been developed in project named Liberouter. There is described flow based monitoring and export formats NetFlow version 5, NetFlow version 9 and IPIFX, which are very widely used. The thesis contains description of hardware part of Flexible FlowMon probe including its requirements for software, which are the base of the whole software architecture. There is detailed description of that part of software architecture which was implemented during the work on this thesis.
|
|
|
Company CRM Concept and Implementation Project
Špringl, Petr ; Tobola, Jiří (referee) ; Chlebovský, Vít (advisor)
This thesis deals with analysis and possibilities of improvements in the area of customer relationship management in a company. There is a theoretical framework regarding customer relationship management and CRM systems including their implementation. The thesis includes analysis of current state of CRM in a concrete company and a proposal of a new CRM system implementation schedule based on the analysis. Finally, there is a discussion of benefits of the proposed project and author's proposals heading to improvements of CRM in the company.
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