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Marketing research of Customer satisfaction in fitness centre Form Facotry
Sedlářová, Kristýna ; Pecinová, Markéta (advisor) ; Procházka, Jan (referee)
Title: Marketing Research of Customer Satisfaction in Fitness Centre Form Factory Objectives: The bachelor thesis "Marketing Research of Customer Satisfaction in Fitness Centre Form Factory" is an evaluation of the level of customer satisfaction in the fitness center. In its final form, it can serve as a basis for proposing measures to improve customer satisfaction. Methods: Quantitative research based on a questionnaire was used to obtain the relevant data. Respondents were interviewed electronically. Questonnaire's results were further processed by the method of cascade cross based on Brady's model. Results: The results showed that the level of satisfaction is very good, with only a few comments from customers that management may consider changing or realising. Keywords: sports services, properties of sports services, quality of sports services, questionnaire
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Marketing Plan of a newly Emerging Fitness Center
Dušek, Vojtěch ; Čáslavová, Eva (advisor) ; Štědroň, Bohumír (referee)
Title: Marketing Plan of a Newly Emerging Fitness Center Objectives: The main goal of the diploma thesis is to create a marketing plan of a newly emerging fitness center in the Karlovy Vary region. The marketing plan will help the fitness center make long term profit and become popular with the public. Methods: The thesis will combine both qualitative and quantitative research methods. The pivotal method of the qualitative research will be observation which I will attempt to combine with informal interviews with the rival fitness centers' employees. The quantitative research will be represented by questionnaires. Based on the discoveries, I will construct Porter's five forces model, competitive analysis and SWOT analysis. Results: The marketing research has been simulated under the same conditions for two years. The comparative method was used which only confirmed that the competitive environment of the Carlsbad region is not intensive. The customer values the quality of equipment, comprehensive and modern service offering the most, that unfortunately it is not widely available, and therefore the satisfaction with competitive edge declines. According to research results and Poter's model Five Forces, it can be said that there is a gap in the market for establishing a new fitness centre. Keywords:...
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Marketing research of customers satisfaction in In Motion Academy
Hrubeš, Jaroslav ; Voráček, Josef (advisor) ; Holánek, Michal (referee)
Title: Marketing research of customers satisfaction in In Motion Academy Objectives: The goal of my bachelor thesis is to find out customer satisfaction through marketing research in In Motion Academy. Research will focus on all available services in the facility, customers can make suggestions to improvement and also all the other aspects of the customer satisfaction will be included, for example transportation, facility environment etc. Methods: To determine customer satisfaction, quantitative research was conducted through electronic queries. Questionnaire was created with cooperation with management of the In Motion Academy and was distributed through customers e-mail database. The questionnaire is very comprehensive because of substantial research of individual services. Results: The results show that In Motion Academy customers are very satisfied. Regardless, the research revealed some shortcomings in individual services. Respondents' complains was most often concentrated on overcrowding of individual trainings or the lack of consistency of some trainers. In addition to service itself, there were many comments on the halls background. Especially the missing of seating space for parents or the lack of changing rooms and sanitary facilities. Based on the results of the research, recommendations...
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Marketing research of customers satisfaction in chosen company
Cvrček, Jan ; Janák, Vladimír (advisor) ; Holánek, Michal (referee)
Title: Marketing Customer Satisfaction Research in chosen company Objectives: The aim of this bachelor thesis was to find out, by means of marketing research, the customer satisfaction with the 20min Fitness services offered. The opinions and comments received served for working out a proposal to improve the services offered. The proposal will be presented to the management of 20min Fitness. Methods: Quantitative research in the form of written and electronic questioning was conducted to determine the customer satisfaction. Results: The results of the research are shown by using graphs and tables in the analytical part. The results of the survey revealed some shortcomings, but in general, the customers are satisfied with the services provided. Keywords: Sports marketing, services, sports services, customer satisfaction, marketing mix of services, marketing research
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Marketing Research of customer satisfaction in the Prague Sports Center
Kejvalová, Elena ; Pecinová, Markéta (advisor) ; Janák, Vladimír (referee)
Title: Marketing Research of Customers' Satisfaction in a Prague Sports Centre Objectives: The main goal of this work is to gather information about customers' satisfaction in one Prague Sports Centre through marketing research. Then, based on that research, analyze the data so that conclusions and possible further recommendations for the management of the sports center can be made. Methods: In this thesis, both quantitative and qualitative methods of the marketing research were used. Qualitative in the form of two interviews that were held in the centre - one with the manager of the centre and the second one with two members of staff, last but not least a hidden observation of one sport class in the sport centre. Quantitative method was in the form of an electronic questionnaire filled in by 136 customers of the sport centre by computer in the hall. Results: This thesis has revealed that the sport centre is very popular among its customers but there are still few things to improve. The results of this work are also suggestions of some possible improvements that could lead to an increased attendance at the sport centre during less popular days and times while also increasing customer's satisfaction and total revenue. Keywords: marketing, customers' satisfaction, sport services, sport marketing, 7C,...
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Marketing research of the customers' satisfaction in RS Sportcetrum
Brožová, Ivona ; Voráček, Josef (advisor) ; Ruda, Tomáš (referee)
Title: Marketing research of customer satisfaction at RS Sportcentrum Objectives: The goal of the bachelor thesis is to find out,through marketing research, the customer satisfaction of the services offered at RS Sportcentrum. The opinions and comments received on the services provided will serve to develop proposals for possible improvements to these services. Suggestions for improvement will be submitted to the RS Sportcentrum management. After submitting the proposals, the manager's opinion and their future progress in the management of the sport center will be heard. Methods: To determine customer satisfaction, quantitative research was conducted through written and electronic queries. Qualitative interviews were used to guide the research. Results: Research results are captured using graphs and cross classification. The results show that RS Sportcentrum customers are quite satisfied. Still, certain inquiries revealed some shortcomings on which the management of the sports center could improve on. Based on the results of the research, recommendations were made and presented to the RS Sportcentrum management. Keywords: sports marketing, services, sports services, customer satisfaction
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Marketing Research of Customer satisfaction in Sportcentrum TJ Lokomotiva Beroun
Podlaha, Rostislav ; Pecinová, Markéta (advisor) ; Holánek, Michal (referee)
Title: Marketing Research of Customer satisfaction in Sportcentrum TJ Lokomotiva Beroun Objectives: Thesis "Marketing Research of Customer satisfaction in Sportcentrum TJ Lokomotiva Beroun" is in its final form a very important source of information for Sportcentrum TJ Lokomotiva Beroun The aim of the work was to find customer satisfaction with services and products according to their expectations. The opinions, comments and suggestions made by respondents on the services provided were used to assess the state of the sporting organization. On the basis of the status evaluation, a proposal for a possible improvement was presented. Methods: The thesis is based on the theoretical knowledge on the subject. To determine customer satisfaction, marketing research based on the questionnaire survey method was used. The results of the questionnaire are captured in the charts. Based on their interpretation, the status and operation of the organization were assessed. When obtaining information about the operation of the TJ Lokomotiva Beroun sports center, a semi-structured questionnaire was carried out with an employee of the sports center. Results: Marketing research is the source of information that has not yet been at the sports center and therefore the management of the sports center has no knowledge of...
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Evaluation ofmarketing conception of Bosu Nymburk Sport & Dancehall
Šperková, Barbora ; Čáslavová, Eva (advisor) ; Višněvský, Andrej (referee)
Title: Evaluation of marketing conception of Bosu Nymburk Sport & Dancehall Objectives: The main objective of this work is to describe a marketing concept of Bosu Nymburk Sport & Dancehall and evaluate its marketing mix 7P. Another objective is to propose measures for improvement of this concept. Methods: Information about the operation of the fitness centre was obtained thanks to the attending offered lessons. To obtain another needful information, a semi- structured interview was conducted with the founder. To determine customer opinions was used a quantitative method electronic questioning. Results: Almost all aspects of marketing mix of Bosu Nymburk were evaluated positively. Thanks to the thesis, it was possible to acquire concrete measures to improve the services of the Bosu Nymburk Sport & Dancehall and eventual realization of this measures should make customers more satisfied. Keywords: sports marketing, sports services, marketing mix of services, marketing research
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Development of business models in the field of sports services: Ski schools
Fulierová, Hana ; Král, Pavel (advisor) ; Nebesář, Cyril (referee)
Práce analyzuje vývoj business modelů v oblasti poskytování sportovních služeb. Konkrétně je zaměřena na lyžařské školy. V úvodní rešerši postupně představuje základní pojem business model a jednotlivé přístupy od různých autorů. Dále popisuje postupný vývoj poskytování sportovních služeb v turistických regionech. Výzkumná část práce obsahuje čtyři případové studie konkrétních lyžařských škol z různých oblastí, které odráží současné trendy ve sportovním průmyslu. První tři případové studie analyzují vývoj lyžařských škol, založených před rokem 1990. Případová studie nově vzniklé školy poukazuje na změnu aspektů, které vedou k založení školy v dnešní době, a poskytuje v této oblasti návod pro začínající podnikatele. Pro analýzu business modelů jednotlivých škol byl využit model Canvas. Závěr výzkumné zprávy je zpracován formou specifické analytické techniky cross-case.
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Service Quality evaluation in fitness club Effect|Fitness & Wellness
Buchtová, Eliška ; Šíma, Jan (advisor) ; Voráček, Josef (referee)
Title: Service Quality evaluation in fitness club Fit EffectFitness Wellness Objectives: The main goal of this thesis is to do a marketing research of service quality in fitness club Fit EffectFitness Wellness. The research is conducted using a questionnaire survey based on Brady's model. Another objective is to verify the reliability of individual questions in the questionnaire based on the results of statistical method of factor analysis. Methods: The primary method selected for this research was questionnaire with structure based on Brady's model. Another method of direct observation was applied in the environment of fitness club Fit EffectFitness Wellness. In addition, the structured interview with open questions was held at the fitness club to obtain basic background information. The statistical method of factor analysis was used to ensure the reliability of each individual question in the questionnaire. Results: The research results are represented in graphs, tables and classification crosses. Suggestions and recommendations were made for fitness club Fit EffectFitness Wellness according to the obtained results. Keywors: sport services, customer, quality, satisfaction, factor analysis
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