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Increasing Business Performance of Online Store
Svoboda, Radek ; Weirich, Pavel (referee) ; Řešetková, Dagmar (advisor)
The bachelor thesis describes increasing business performance of online store on URL www.vytvarny-shop.cz. Increasing business performance of online store is achieved by SEO and by implementation of additional modules for online store. The starting point for this thesis is theoretical background which describes the issue. The analytical part of the thesis draws on the theoretical part and verifies whether the online store is in conditions which are consistent with standards and methodologies listed. The practical part of the work proposes and implements changes, which have been based on the analytical part and evaluated as desired within a stated budget. Bachelor thesis results in the economic evaluation of the conducted changes and provides a comprehensive view of the success of work and the modifications in financial sense.
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Loyalty Bonus Program as a Tool to Streamline Sales
Hrstka, Jiří ; Škrdlík, Miloš (referee) ; Bayerová, Vladimíra (advisor)
The master’s thesis is proposal of loyalty program of food reailer, which should serve as a tool for building relationship with the costumers and potential for creating competitive advantage. In order to program be best used by the company, should serve an analysis of current situation in the company, then also present loyalty program analyses and analyses of needs and wisch of company’s costumers, as well as researching loyalty programs in other companies in Czech Republic and foreign countries. Klíčová slova
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Marketing Activities for Entry into the new Location
Palla, Jaroslav ; Dvořáková, Renata (referee) ; Mráček, Pavel (advisor)
This thesis analyzes the current situation of the market in the South Moravian region in the field of purchase and processing of metal scrap. The first part is focused on the necessary theoretical background. The second part presents a TSR Czech Republic, Ltd. and the analysis of general and professional environment with the emphasis on competition. The result of the work activities are suggestions for getting new customers and the establishment of a new market, where the company last year built a new strategic scrap yard.
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Analysis of the loyalty program Expert Electro
Soukupová, Veronika ; Tahal, Radek (advisor) ; Otcovská, Simona (referee)
This bachelor's thesis analyses a loyalty program of a retail chain of electric goods that is called Expert Electro. The introductory theoretical part is devoted to the sales promotion and one of the tools of communication discipline, the loyalty programs. Following this tool, there are explained terms loyalty, commitment and satisfaction. Another part is devoted to a marketing research and especially a questionnaire survey that was implemented in the practical part. The main contribution of this work is an own exploratory probe. The main objective of the research was to suggest recommendations that could lead to more efficient management of the loyalty program called Expert Club. The constitutive goals had to determine what kinds of benefits the company should focus on and that the loyalty program and its benefits for the customers are sufficiently transparent. In conclusion, the results are evaluated along with the recommendations on the operation of the loyalty program Expert Club.
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Implementation of an information system for a store
Horovič, Michael ; Oškrdal, Václav (advisor) ; Novotný, Josef (referee)
Zavedení informačního systému pro obchod This thesis deals with the selection of the information system and compare sets of software solutions covering different areas versus implementation of ERP. Thesis brings process and the election of a comprehensive e-business solutions, accounting software, loyalty program, customer care and storage software for small stores. The first part focuses on the definition of basic concepts such as information systems, ERP and other important concepts necessary for this work. This part of thesis continues to describe information needs, collect and catalog of requirements for small stores. In the last chapters of the first part of the thesis conditions and specific areas of expertise, which is important for companies and the subsequent assessment of economic return. The second part is practically focused on store (boutique) Gentleport and online store www.gentleport.cz. The method of analysis of documents, observation and interviews with management defines the expected reality, needs analysis and requirements for trade. This section is also devoted attention to the description of appropriate systems - a set of independent software compared to implementation of ERP. The third part focuses on the selection of a supplier that meets the requirements of an information system for online store and store Gentleport. The final part focuses on the evaluation of the chosen solution. This section confirms or refutes the hypothesis given at the beginning.
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Analysis of the effectiveness of the selected marketing campaign
Harutjunjan, Ani ; Průša, Přemysl (advisor) ; Jappel, Ctibor (referee)
The aim of the thesis is to evaluate the effectiveness of the selected marketing campaign in the area of telecommunications, on the basis of defining basic criteria for success of the marketing campaign as part of the communications plan of the company. The theoretical part of the thesis is focused on defining the fundamental components of the marketing and the communication mix. Furthermore, theoretical part covering the approaches, methods and indicators for measuring the effectiveness of marketing campaigns, serves as a theoretical basis to schedule and implement the practical part. The practical part deals with the marketing and creative concept and the communication strategy of the campaign O2 Extra výhody of Telefónica Czech Republic. The effectiveness of the campaign is evaluated on the basis of the primary research using the questionnaire and also on the basis of the secondary data available from Telefónica CR.
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Analysis of loyalty program in drugstores
Mydlová, Michaela ; Tahal, Radek (advisor) ; Koudelka, Jan (referee)
The bachelor thesis is focused on loyalty programs in drugstores. The aim of this study is to analyze and compare two loyalty programs in drugstores. The theoretical part focuses on the relationship between company and customer mainly based on creation of customer value accompanied by satisfaction and loyalty. The second and third chapter defines loyalty programs and marketing research. The practical part includes the analysis and comparison of loyalty programs in dm and Teta drugstores which is based on questionnaire survey. The conclusion includes research objectives and overall summary.
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Comparison of loyalty programs in selected financial institutions
Novák, Tomáš ; Chylíková, Hana (advisor) ; Drozen, František (referee)
This bachelor thesis focuses on loyalty programs of three financial institutions operating on the Czech market -- those three include Česká spořitelna, Era (the trademark of ČSOB Group) and GE Money Bank. The first part deals with the theory of marketing with a focus on loyalty programs. In the second part, the selected companies are described and their loyalty programs are analysed. The third part focuses on the aim of this thesis -- the comparison of selected loyalty programs and recommendation of optimal settings for a loyalty program.
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Loyalty program as a tool that increases customer loyalty
Mrvová, Lívia ; Tahal, Radek (advisor) ; Stříteský, Václav (referee)
Diploma thesis deals with the topic of studying loyalty program which is considered as a tool of maintaining and increasing customer loyalty of chosen target group to food chain stores in Slovakia. The target group includes women aged more than 15. The thesis is divided into theoretical and practical part. Theoretical part defines loyalty, loyalty program and its related concepts. Research methodology consisting of qualitative and quantitative components is described in this part as well. Practical part is focused on analysis and evaluation of information obtained from in-depth interviews and questionnaire survey. Aim of the thesis is to find out whether loyalty program influences customer loyalty of the target group in a significant way. Loyalty program Tesco Club Card is used as a representative example. Another objective is to determine what type of loyalty programs consumers prefer.
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Analysis of the loyalty program as a tool for improving customer loyalty of the brand NEXT
Glaserová, Monika ; Tahal, Radek (advisor) ; Papoušková, Šárka (referee)
The diploma thesis analyzes the loyalty program at Next PK Ltd. and is focused on research of the loyalty program of this company. Its aim is to analyze the loyalty program and its perception by the loyalty customers. The thesis is divided into six parts -- an introduction, a part about Next PK s.r.o., a theoretical part, a methodological part, a practical part and a conclusion. The theoretical part consists of characteristic of satisfaction, loyalty and loyalty programs. The methodology section describes the method of investigation and also the methodology for evaluating the research. The practical part consists of a survey among loyalty customers in Next where the goal is to analyze the customers' satisfaction or dissatisfaction. The conclusion contains a summary of the investigation and recommendations regarding functioning of the loyalty program Next.
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