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Consumer protection in a travel agency
PAPEŽOVÁ, Jana
This work deals with consumer protection within travel agencies. A part of the work is a literary research of the current situation of the CK and CA market, an analysis of selected travel agencies, and a questionnaire survey, which aimed to determine how aware consumers are of their rights when purchasing a trip. Consumer protection is still a relevant topic that is necessary to pay attention to.
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The analysis of the chosen travel agency´s offer
Vladyková, Aneta ; Petrů, Zdenka (advisor) ; Šímová, Iveta (referee)
This bachelor thesis analyses the travel agency CAPRO's offer. In the first part there are defined basic terms, which are connected with activities of travel agencies such as an operator of a travel agency, conditions for an issuing of a concession, roles of a travel agency etc. This section also describes a travel agency's product, its offer and distribution. In the second part is firstly introduced travel agency CAPRO and then follows detailed analysis of its offer, which is based on these criteria: the type of holiday package, lenght of stay, destination, season, price, type of transport, accommodation, boarding, exercise and instructor. The end of this section is devoted to characteristics of the target customer and the promotion of the travel agency. The third part deals with the comperison of the travel agency CAPRO's offer with competition. The forth section contains a SWOT analysis, questionnare research and interview with one instuctor of the travel agency CAPRO. At the end of the whole bachelor thesis is an overall assessment of the travel agency CAPRO's offer.
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Analýza nabídky vybrané cestovní kanceláře
Nováková, Oldřiška ; Petrů, Zdenka (advisor) ; Kondrashov, Alexey (referee)
Bachelor thesis is aimed at the travel agency AXIA, concretely at its functions, activity, sevices, offer, competition (the travel agency Slan Tour, the travel agency Kellner and the travel agency Mayer&Crocus) and last but not least at its promotion. The first part is theoretical, where all the basic and important terms are defined. While the second part is based on the practical aspect and the most important subject of this part is a supply analysis of the tours and packages of the travel agency AXIA. This chapter includes also transport services analysis, accommodation facility analysis, food service analysis and the ways of supply promotion. At the end this bachelor thesis evaluates the travel agency AXIA and its current supply in term of SWOT analysis and checklists.
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Analýza nabídky vybrané cestovní kanceláře
Palková, Veronika ; Petrů, Zdenka (advisor) ; Bakos, Tomáš (referee)
The objective of this bachelor's thesis is an analysis of the offer of the travel agency Osvěta. At first, there is a specification of terms used in the work. The next step is a characterisation of the travel agency and its competitors. Holiday packages, packaged tours and services are analysed in the practical part of the work. Following part is dedicated to the possibilities of promotion of the offer and options of its sale. At the end, the travel agency is evaluated on the base of results of a questionnaire survey and SWOT analysis.
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The protection of consumer in tourism
Doležalová, Petra ; Horová, Olga (advisor) ; Samková, Milena (referee)
The thesis is focused on protecting consumers and tour operators and travel agencies. The basic aim is to analyze consumer awareness of their rights and obligations arising from the travel contract and general terms and conditions. A sub-goal is to determine the perception of ITQ Code (International Travel Quality), both by consumer and by the tour operator. For the analysis was selected questionnaire survey. The results of the investigation pointed to the fact that consumers are not satisfied with the failure of contractual obligations and are determined to pursue their legal rights. On the other hand, many do not read or terms and conditions. Questions focused on the ITQ Code, which specifies exactly complaints procedure and compensation system, revealed that consumers would welcome such a product and it take into account the selection of a tour operator, but more than half of this Code, still heard.
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Consumer protection in tourism
Šmolíková, Jana ; Kotoučová, Jiřina (advisor) ; Švarc, Zbyněk (referee)
The subject of this thesis is the consumer protection in the tourist industry in the Czech Republic. The thesis is divided into four parts. The first part deals with the consumer protection in the Czech Republic in general. There is determined the term "consumer" and stated the list of legal enactments related to this issue. The second part is concerned with some duties of tourism service providers from the view of public law. The third and fundamental part of this thesis deals with contract law in tourism. There are examined the most usual contract types in this area, especially package travel contract. In the last part I mention consumer law enforcement in the Czech Republic. This part is aimed at the Alternative Dispute Resolution Project.
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