|
| |
|
|
Barriers for successful implementation and running of Customer Relationship Management (CRM) in logistic companies
Pešta, Martin ; Spálenka, Daniel (advisor) ; Žebrák, Miroslav (referee)
The Master Thesis of "Barriers for successful implementation and running of Customer Relationship Management (CRM) in logistic companies" deals with the current situation of CRM in logistic companies. The main goal of this Thesis is to analyze the sample of several logistic companies by different type which decided to implement any kind of CRM and to find out which barriers and problems constrained from the successful implementation or are blocking the successful running of CRM. The partial goal is to analyze the economic situation and the logistic market in the Czech Republic. The last goal is to provide any recommendations how to follow the right approaches of implementation and which critical areas to focus during the implementation on. These suggestions are based on the result of the evaluated replies with filled questioners. The analytical part bears on the theoretical definition of Customer Relationship Management and of Project Management (based on PMBOK). The main benefit is seen for the companies which haven't decided yet to implement CRM because of unclear barriers and effects. Inspiration can find also the organizations which do any business outside the logistic market.
|
|
|
Analysis of MS Dynamics AX 2009 functionality and its technological parameters
Faina, Michal ; Pour, Jan (advisor) ; Basl, Josef (referee)
This diploma thesis deals with Enterprise Resource Planning system Microsoft Dynamics AX2009 from theoretical but also practical point of view. Introductory chapters present MS Dynamics AX2009 on global market of ERP and within Microsoft Dynamics family products. Following chapters are concerned with implementation of this system and answering various questions, like why to implement MS Dynamics AX, where to find partner for implementation, how does implementation of information system proceed and from which MS Dynamics AX licence packages enterprise can be chosen. Practical part demostrates relations between modules of the system and describes functionality of selected modules. For easier understanding functionalities of the system are presented in a way that combines theoretical information with practical examples in Dynamics AX2009 system. After viewing this thesis, reader should have compact insight of MS Dynamics AX2009.
|
|
|
The implementation of the information system at the travel agency
Šanda, Vladimír ; Lorenc, Miroslav (advisor) ; Švecová, Lenka (referee)
This Bachelor thesis explores criteria for choosing an information system and its subsequent implementation in a company. It introduces us with the real information system M2G which is used by travel agencies. It offers comparison with competing businesses and thinks of principal assets and weaknesses of the system which lead to acceptance or refusal system M2G in competitive tendering of travel agencies. The thesis analyses the process of the implementation, describes and evaluates the use of the project management. The main objective of this thesis is, on the basis of theoretical knowledge, discover imperfections of the project management in the supplier's company and make suggestions which could lead to more efficient implementation of the information system. Another objective is to compose steps contributing to higher success in selling the system. So the thesis suggests internal changes and changes pointed to customers.
|
|
|
Problems ERP implementation in small and medium-sized enterprises
Du, Wei ; Svatá, Vlasta (advisor) ; Říhová, Zora (referee)
The topic of the paper is the problems of implementing ERP systems in small and medium sized enterprises. The first part of the paper focuses on the theoretical framework of information systems. The meaning of ERP systems is defined; a brief description of their evolution and different approaches to them is given, with a special emphasis on ongoing trends in this area. This is followed by an overview of reasons, why to implement an information system. Further the phases of implementing an ERP system are described. This part of the paper is concluded by an overview of factors which are crucial for the success or failure of an ERP solution implementation. The second part focuses on implementing ERP systems in a Chinese environment, the evolution of ERP in China and problems with introducing ERP. The current market situation in China and future trends are mentioned. In the last part of the paper all key learning's are summarized, including possible areas where they could be useful.
|
|
|
How to implement data warehouse in banks and insurance companies
Matějka, Martin ; Řepa, Václav (advisor) ; Kyjonka, Vladimír (referee)
This diploma thesis deals with data warehouse applications in banking and insurance sector. The aim is to define this sphere, describe it and create a set of reccomendations and methodology connected with the best ways of implementation in financial institutions. Because of the wide range of this topic it can not be taken globally. I focused primarily on interesting or problematic areas. The result is a material which is devoted to technical and logical implementation and its ways. Then the importance of a data warehouse and its function in a financial institution are also presented to the readers. One part of my bachelor work deals with the historical development of data warehouses' solutions in this market segment. During the writing I wanted to utilize several years of my experience in this area and that is why this work results mainly from practical knowledge and it is also focused on real implementation.
|
|
|
Design of Business Rule Engine solution
Zaplatílek, Jakub ; Stanovská, Iva (advisor) ; Komárek, Jiří (referee)
This diploma thesis defines the issue of Business Rule Approach and the technological aspects connected. The aim is to enclose this relatively new topic to the leader. This paper includes the essential techniques and recommendations for rule approach. The thesis includes basic definition of important terms and theoretical overview of used technology. Important point is to highlight the main benefits for a business people that come up from implementing rule based system into the company's information system. The part of this paper is exploring dependencies between business rules, processes and workflows. There are two classic ways to analyze and design information systems -- structure based and object based. According to business needs the new way arises -- the business rule approach. The practical part include concept of functional specification of an application using a module for analyzing a evaluating business rules. The basic policies how the Rule Engines are implemented into the information systems are specified in the technological chapter along with description. There are also elementary operations which can one do with the rules. In one part of the thesis is a description of an software tool developed by company named ILOG. It is called JRules and it provide a full-fledged tool by which you can design, develop, implement and test whole scale business rule projects.
|
|
|
Implementation of European Arrest Warrant
Žakarovská, Barbara ; Druláková, Radka (advisor) ; Dubský, Zbyněk (referee)
The European Arrest Warrant was the necessary response to the increase in cross-border crime, which had been a result produced by the liquidation of the internal state boundary. Furthermore it represents a fully new system of judicial cooperation in criminal matters among the Member States of European Union, based on principle of mutual trust and on the principle of recognition of judicial decisions and judgments. At the first stage the thesis "Implementation of European Arrest Warrant" describes the historical events marking or directly leading the adoption of the Framework Decision on the European Arrest Warrant and the surrender procedures between Member States by the Council of the European Union on 13th June 2002. Then major differences between this new institute and its former legislation, extradition procedures, are being analyzed. The main part is being focused on problems that occurred during transposition of the named Framework decision into Member States' internal law systems, from time, content and constitutional compliance point of view while with this last the complications that Czech republic, Germany, Poland and Belgium faced are being described. Even though no doubts that the implementation of European Arrest Warrant encountered a lot of troubles we can not simply deny that it made enormously the whole process of surrender more easy and quicker which was absolutely needed in these times of increasing cross-border criminality and real danger of terrorism while the old extradition procedures were fully obsolete and too formal. The new European Arrest Warrant then represents a simple mandatory logical step forward.
|
|
| |
|
|
Delivery, implementation and post-implementation support in the multiple projects environment
Gažmerčík, Jakub ; Bruckner, Tomáš (advisor) ; Dvořáková, Dana (referee)
This project is discussing the specifications of implementation and post-implementation support of information systems used in the environment with wide range of operations and processes, often driven by multiple projects. It analyzes the risks associated to this environment and it discusses the approaches assigned to minimize these specific risks. It specifies the basic concepts and practices in the sphere of implementation and post-implementation support, their actual design and trends. It describes their key factors on predefined multiple projects environment, depending on the approach to the partial projects management. In the end, this project creates simulated hypothetic model of complex information system in the environment of the programme consisted from self dependent partial projects, in purpose to explain the best practices and methods.
|
guest ::
