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Jidoka system review
Turková, Daniela ; Musil, Martin (referee) ; Fiala, Alois (advisor)
The goal of this thesis was to devise appropriate improvements for the quality control tool JIDOKA used in Continental Automotive Systems Czech Republic s.r.o based in Frenštát pod Radhoštěm. First, three areas of concern requiring improvement pro-posals were identified. These were: visualization of the maximum amount of rejects, physical handling of rejects and documentation updates. This work comprises an introduction to the issue and the company, application principles of JIDOKA in Continental company and a description of the areas of concern. As a conclusion, solution proposals for given areas and their implementation are presented.
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Methods for Segmented Image Processing
Štěrba, Radek ; Číka, Petr (referee) ; Zukal, Martin (advisor)
This work deals with the representation of segmented images using graphs. Different segmentation methods used in processing visual information are described here. Today is mathematics increasingly needed. This fact is not omitted, basic information of graph theory are described in this paper. The second part of this work is practical. It contains a survey of libraries processing graphs. Further the data structures for describing the segmented image are described. Last but not least, there is also described the formation and properties of the operators designed for environment RapidMiner that fill these structures.
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Moving object detection
Škuta, Pavel ; Petyovský, Petr (referee) ; Richter, Miloslav (advisor)
The aim of this these was devise a automatic system applications, monitoring entering of motors vechitles with in automaric collection of trafic data. Automatic system allows identify of mooving vechitlses in slow speed and searching of the area registration number. Theoretical analysis of possible kind solving problems detection moving vechitles and their localization. From possible solutions was selected solution by camera systems. Was take a pictures of vechitles, whitch is as true of the real scene. On the pictures was testing of algorithm for detecting of area registraction number of vechitles. Designed system is possible to use for automatic monitoring mooving entering vechitles.
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Deployment of mobile devices in a company
Šimůnek, David ; Kubálková, Markéta (advisor) ; Topolová, Ivana (referee)
This thesis provides methodological instructions enabling companies to deploy mobile technologies in an enterprise in such a way that all the necessary areas like technology vendors, platform or issue of governance and security are taken into consideration. The key principle of the methodology is to minimize costs and focus on achieving business goals. The thesis is built on usage of theoretical approaches combined with an experience of companies which have already deployed mobile technologies.
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Improving the quality of service provided by PFP s.r.o. with help of its own call centre
Jílková, Markéta ; Kořánová, Helena (advisor) ; Janatová, Lenka (referee)
The main objective of this thesis will be to propose a project to establish a new internal call centre of company PFP s.r.o., which mainly deals with insurance of motor vehicles and became the first website to compare products and prices in the insurance market . The thesis will describe operation of the company before establishment of the call centre and will identify key considerations which led the company to the idea of building an internal call centre. The thesis will focus on identifying and proposing appropriate processes that will led to improved quality of service while communicating with clients of PFP s.r.o. and also ensure a more efficient employees. The practical part will propose specific actions that will ensure smooth running of the new call centre.
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Investice do odvětví telekomunikací v zemích Visegrádské skupiny
Hrůzová, Lucie
Hrůzová, L. Investment into telecommunication sector of Visegrad group countries. Bachelor thesis. Brno, 2014. The target of this bachelor thesis is analysis of telecommunication sector and creation investment recommendation for investors who are thinking about investments into shares of companies from telecommunication sector of Visegrad group countries. First part of this bachelor thesis is constitute by literature review which is focused on professional studies related to telecommunication sector and analysis other sectors. Next part is empirical and there is carried out analysis of telecommunication sector of Visegrad group countries. Of the basis of ascertain data from sector analysis is created investment recommendation.
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Stress factors affecting operators of emergency call 112 and their prevention at chosen workplaces
DVOŘÁKOVÁ, Kamila
This thesis is dealing with the issues of stress and stress factors found at the 112 emergency call operators. Citizens call the emergency number 112 in case of notification of an extraordinary situation. However, in some cases the emergency call is being misused. The call is then marked as spiteful. The ECC runs in a 24-hour shift operation and the operators change after a 12-hour shift. Each new operator is accepted in the service based on his knowledge, physical, health and above all psychological examination. He is obliged to attend the entrance training and courses in lenght of overall nine weeks. There he gets to know the issues of FRS CR, operational management and he has to pass a language course as well. It is very psychologically demanding for every operator to receive emergency calls. The operator needs to be able to listen, empathize and react adequatly. He deals with calls concerning accidents, injuries, foreigners and spiteful calls. An operator should recognize its gravity and devote to its resolution. However, he has his own personal life along with its joys and problems. It is vital that he is able to separate issues of his work and those of personal nature. This and many other indicators may cause stress reactions to the operator. Many psychologists have attempted to define stress. Each has, however, a different opinion and it is complicated to reach a an accurate definition. One thing is for sure - and that is stress shows itself in different ways and everyone is affected by it differently. In case of an emergency call operator, the stress factors are mainly time to execute the call, character of the notification, as well as the working group, personal life and emotional challenge. Multiple questions have been formulated for this thesis. Both current and former emergency call operators in Ceske Budejovice have been asked these question, which were then processed. The questions were divided into five fields concerning the interviewees' characteristics, collective and family, prevention a one last field was designated for the former operators. The interviews were anonymous, recorded and summarized. Two objectives were defined for this thesis: an analysis of the stressful situations of the emergency call operators and also of the impulses causing the formation of the stress factors, aw well as drafting a solution to stressful situations, possibility of the psycho-training, motivation and relaxation. The answer to the research question 'Which stress factors restrict the operators while performing service and how do they come into being' was determined from the carried-out interviews. There are situations which can make the operators insecure, such as a suicidal call, or when the call is unintelligible, or in case the incident cannot be correctly and quickly localized. Another problem can be the spiteful calls, in which case the telephone just rings and the caller hangs up right away. Another answer has also been extracted from the respondents: 'Which possibilities to handle stress do the operators have, which way to get rid of stress is satisfactory for them'. In the area of FRS of the South Bohemian Region there is a sports ground for every member to use. They would gladly welcome an opportunity to visit the firefighters's intervention in person. They are interested in psychology education, working with a suicidal call and periodic language courses. There are some proposals and ways to prevent stress of the 112 emergency call operators stated in the conclusion of the thesis. The system of training, possibilities to exchange workplaces, periodic language courses and interviews with the regional psychologist of the FRS of the South Bohemian Region. There are relaxation methods introduced, which would enable the operators to reduce stress and thus prevent illnesses, psychic exhaustion and eventually even a burnout. The results of this thesis can be used for all 112 EECs in the Czech republic.
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The role of the medical operations center, a provider of emergency medical services
JIRKŮ, Tomáš
Bachelor's thesis deals with the medical operating center and its activities. A lot of people have no idea what a medical operating centre actually is. My knowledge about it was also scarce before the beginning of my studies. Therefore I would like to outline the problems, tasks and also the demanding character of the work of operators. That is why this thesis is aimed at examining the tasks of the medical operating centre. Everybody probably knows the term medical rescue service and imagines immediately a yellow vehicle with reflective strips and blue lights. Hardly anybody realizes, however, that the medical rescue service needs the medical operating centre to be functional. It may be also called a control centre. This centre is an inseparable part of the medical service and also of the integrated rescue system. Specialized medical workers, called operators or controllers, are employed here. These workers, among others, receive continuously emergency calls, evaluate them and pass them on to exit groups, and, last but not least, assist the caller with giving first aid. All these problems are the subject of the theoretical part of the thesis. Two research issues were determined for the purpose of the research part of the thesis. The first one deals with all tasks ordered by legislation being used by the operating centre and the second research issue is aimed at the problems of urgent basic life support assisted by phone, namely if this basic life support assisted by phone is utilized always when unconsciousness is indicated. These issues were dealt with by means of the qualitative research method consisting in the secondary data analysis. The research set constituted the regional operating centre of the South Moravian Region. Specifically, documentation of emergency medical services was used operator record and audio record of emergency call. This documentation is a part of each emergency call. By means of the secondary analysis the data from 20 emergency calls were obtained. Emergency calls were chosen by simple random choice. The sample of these 20 emergency calls was chosen from the period of the year 2014. Because of protection of personal data no names are given in the thesis, only the initials. For the same reason no actual addresses are used in the research. In the discussion there are given all tasks ordered by legislation and recommended procedures from professional sources. This information is subsequently compared with the obtained data. The results in the case of the first research issue indicated that some tasks ordered by legislation are not used too often. Some tasks within the framework of the small sample being examined are not used at all and, on the contrary, they are used in the receiving of each emergency call. The tasks that were not used at all were three altogether. The results in the case of the second research issue demonstrated that indication of unconsciousness is not always necessarily the reason for using urgent basic life support assisted by phone. It is important that also other aspects are taken into account, not only consciousness of the patient. Of ten emergency calls concerning unconsciousness being examined this urgent basic life support assisted by phone was used in five of them. It was found out that utilization of the medical operations center tasks is individual in each emergency call. From the point of view of the total activity of the centre it could be declared, however, that the centre uses most of the tasks ordered by legislation. This bachelor's thesis can be used as a material extending the knowledge of both non-professional public and medical personnel concerning the activities of medical operating centre. It can be a stepping stone for further research concerning medical operations center.
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Příčiny fluktuace pracovního týmu ve vybrané společnosti
Kruťa, Adam
This Bachelor thesis analyzes the current situation (associated with high turnover) in the work team of selected company. Theoretical bases are describing problem of fluctuation, elements of motivation and satisfaction of employees. These elements are evaluated with the help of questionnaires and surveys so we can find out real and possible causes of employees leaving the company. Each of these causes has its own effective solutions which can reduce the turnover of employees in the team. There is an established inefficient career growth of an operator in the work teams which should be replaced by one meeting the requirements of the operators. The most common reasons for leaving are other job opportunities, salary, performance bonuses, job content, supervisor, lack of time and fees. This applies to more than 50% of the staff. Former employees have agreed that the final reason for leaving was their supervisor. Trainings of managerial skills by external lecturers which are specialists in the field could help create quality background for management of the company and would be beneficial for current leaders .Conducting regular surveys of the staff's satisfaction, evaluation of the operator of the month, evaluation of the team of the month, loyalty benefits of the long-term employed operators, differentiation of work, new kinds of rewards, fees elimination, new leadership and increased awareness of operators would help to run the company more efficiently.
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