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Knowledge Management Support in the ALVAO System
Pramuka, Tomáš ; Rychlý, Marek (referee) ; Bartík, Vladimír (advisor)
This thesis is focused on knowledge management as seen in ITIL library. It includes analysis of knowledge management solutions: knowledge base in the Service Now system and actual solution of knowledge base in the ALVAO system. Furthermore, there is a design and implementation of an extension from knowledge base to knowledge management in the ALVAO system described. It has also been designed and implemented integration with the Microsoft SharePoint .
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Project Evaluation and Design of Project Management Methodology
Pluhař, Ondřej ; Matyáš, Daniel (referee) ; Kříž, Jiří (advisor)
The diploma thesis focuses on project management – managing of software development activities. It explains a basic terms of given issue and it also deals with advantages and disadvantages of some known practices and methods which are often followed when developing software. The practical part includes an analysis and evaluation of concrete project. This project is then the base for designing an optimization of software development methodology. Designed optimization will be able to help manage similar projects in future.
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Information System Assesment
Matuška, Marian ; Kuchař, Petr (referee) ; Koch, Miloš (advisor)
This work is evaluating information system from several different aspects. First of them is evaluation from customers point of view when choosing or using the information system. Second aspect is evaluation of information system itself by producer. The goal of this evaluation is to have high quality information system.
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Software Development Processes Improvement
Řezáč, Jakub ; Bartík, Vladimír (referee) ; Kreslíková, Jitka (advisor)
This master's thesis is oriented on software development processes improvement techniques. It presents modern approaches of process development and analyses problems of their management and usage in various life cycle phases. In connection with these techniques it brings draft of support tool, which increases automatization of processes development with pertinent cooperation with other tools, as one of presumptions of improvement of their quality.
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Implementácia metodiky (rámcov) ITIL pre Helpdesk MENDELU
Jantulíková, Michelle
This diploma thesis deals with the analysis of the Helpdesk of Mendel University, the procedures and processes used in everyday operation as well as the tools used for this and the implementation of the ITIL methodology in this environment. BPMN and flowcharts used in the analysis, design and implementation were created using Enterprise Architecture and Visual Studio Code was used to work with the codes. The Emersion content management system was used to deploy websites and web applications to the university testing environment. The implementation also concerned the OTRS ticket management tool. The work analyzed the current state of IT Services Management, ITIL methodology as well as the current state of the Helpdesk of Mendel University. All knowledge was used in the design of implementation and subsequent implementation. Finally, the benefits and risks were evaluated and the approach to future implementations was set.
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Technical Assistance of Incident Management Support
Soukup, Zdeněk ; Květoňová, Šárka (referee) ; Kreslíková, Jitka (advisor)
The topic of this Master Thesis is Incident Management process as well as other processes which are inseparably linked to it, such as Problem Management, Change Management, Knowledge Management, etc. Main focus of this work is taken to the mentioned processes implementation in the real environment of the real company. Those processes are to be supported by selected information system whereas the selection itself is also part of the project. The processess are compared and optimized with use of Information Technology Infrastructure Library (ITIL).
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IT Governance Quality Metrics
Marcin, Juraj ; Květoňová, Šárka (referee) ; Rychlý, Marek (advisor)
This thesis deals with metrics of IT management. The main goal of the thesis is to design a web application for assessing the quality of IT service management. The resulting application will determine the aforementioned quality based on the specified criteria and values. In the first part of the thesis, there are elaborated current methodologies, which are focused on quality assessment of IT administration and management. These methodologies also include metrics to assess this quality. In the third chapter, the quality assessment process is processed using the IT Quality Index. The fourth and fifth chapter describes the design and implementation of the web application itself. Validation of application results is processed in the fifth chapter. The created application is deployed on the server and used to assess IT quality. In the last chapter of this work is described practical use of work results and possible extensions of the web application.
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Database System for Laboratory Equipment Tracking
Helienek, Denis ; Burget, Radek (referee) ; Bartík, Vladimír (advisor)
Cieľom tejto práce je doručenie služby v podobe databázového systému pre sledovanie laboratórnych zariadení pre Porsche Engineering Services, s.r.o. Uvedená služba bola doručená nasledovaním usmernení frameworku manažmentu služieb so zameraním na aspekty softvérového inžinierstva. Finálnym produktom je informačný systém implementovaný v Djangu s mobilnou aplikáciou implementovanou v Swifte a využíva databázu MariaDB. Tento systém vytvára lepšiu správu zariadení laboratória a ponúka mnoho možností pre rozšírenie. Celá služba prispieva k úsporám času a nákladov spoločnosti.
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Methodology and Software Support for Risk Management in Projects
Blašková, Adriána ; Rychlý, Marek (referee) ; Květoňová, Šárka (advisor)
This master's thesis deals with the area of risk management in project management. The aim is to create a complex risk management methodology and a functional prototype of the system that complements and supports it. The methodology is based on the fundamental principles of these areas and the analysis of currently used project and risk management approaches in practice. Selected were PRINCE2, Agile Approach and ITIL. The advantages of the methodology are its complexity, no bound to any standard but based on methodology's positive features. Based on the methodology, a web application for management and visualization of projects and risks has been developed and supports work with it.
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