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User experience with AI technical support in customer service: a case study of use in the Czech Republic
Suková, Valentýna ; Klabíková Rábová, Tereza (advisor) ; Moravcová, Hana (referee)
The aim of this bachelor thesis is to map the user experience of using AI customer support in customer service. This form of customer support in the context of the current AI boom is a hot topic that is perceived very differently by different demographic groups. This thesis focuses on the current use of AI technical support in the Czech Republic and its perception by the public. The theoretical part of the paper starts with a basic explanation of the terms used in the text. It then presents a brief history of the development of chatbots and maps their gradual implementation into customer service. It also discusses the limitations that occur when using artificial intelligence in customer service. The practical part of the thesis is carried out in the form of quantitative and qualitative research aimed at gaining a deeper understanding of the attitudes of the different participants towards this issue. Specifically, a questionnaire survey and a focus group were conducted. After introducing the methodology, the thesis proceeds by analysing the results of these surveys and answering the predetermined research questions.
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Usability Improvement of Geovisto Library
Koscielniak, Tomáš ; Rusňák, Vít (referee) ; Hynek, Jiří (advisor)
This thesis aims to improve the user interface of Geovisto library, used for geospatial visualization. This is achieved by identifying issues using user testing and designing a solution for them. These solutions were implemented, and the second user testing tested their benefit. The result of the thesis is expanding the library with legends, units for numerical values, and tools for visualization of metadata, which all improve the user experience when using the library. Another result is a standalone web presentation of the library, its tools, and data miner.
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Application for Sport Group Management
Holcman, Jaroslav ; Tomešek, Jan (referee) ; Kolář, Martin (advisor)
This text describes the process of creating a mobile application for sport club management and its everyday operations. The main goal of the application is to digitize and unite most of common activities in the sport club. Another goal is to create the user interface which will be primarily intuitive and simple to use while providing straightforward ways of usage during most important user use cases. The thesis studies principles for designing user interfaces, analyzes sports team environment and defines the requirements for a software product to support sports club management. The design of the solution follows the analysis of requirements as well as the description of the implementation of the resulting product and its publishing to the real sports club environment. The thesis ends with description of user testing methods and results of the testing which validate accomplishment of defined goals.
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Modern Approach to E-shop
Paulas, Jiří ; Orság, Filip (referee) ; Řešetková, Dagmar (advisor)
This thesis describes the design model improving the conversion ratio in e-commerce minicams.cz and the implementation of its individual parts. This is done by using modern technologies and methods to maintain long-term funcionality, low-cost and efficiency of the result.
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Android Application - Dictionary with Examples
Maňák, Libor ; Grézl, František (referee) ; Szőke, Igor (advisor)
This master's thesis deals with development of dictionary application for devices with Android operating system. The application provides examples in form of sentences, which can help users decide what translation variant is the right for them. This application is created as alternative for web service benimsozluk.com and there is cooperation between them. This thesis describes theoretical knowledge related to Android and development of this application. Parts of this thesis are dedicated to design as well as implementation of the application. The reader is introduced to testing conclusions. Testing was done for improving the application as well as for making an assessment of the application final state. In the final part potential future development of the application is drafted.
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User Interface of Calendar for Seniors
Ryndová, Markéta ; Bartl, Vojtěch (referee) ; Beran, Vítězslav (advisor)
Bachelor thesis deals with the design and implementation of an user interface of a calendar for seniors through modern web technologies. Main part of this bachelor thesis was finding out user's needs and making suitable components layout for both roles - patient and keeper. Main point was cooperation with test's subjects.
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Driving-School Quality Improvement Using User Experience Sharing
Hrivnák, Jan ; Burget, Radek (referee) ; Beran, Vítězslav (advisor)
This thesis analyzes the User Experience in design and development of new Web applications. Thesis describes the proper use of the UX methods and also deals with the possibility of using gamification in the design of new services. The work also contains analysis of the market of driving-schools in the Czech Republic and defines its main problems. Like a solution to these problems, the work includes the design and implementation of a new web application for sharing experiences among students.
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User Interface for Web-Based Games
Hlaváč, Martin ; Beran, Vítězslav (referee) ; Hradiš, Michal (advisor)
This thesis describes challenges in designing, developing and testing web user interfaces. It discusses human-computer interaction, communication channels and user interface analogy to the real world. User interfaces can be designed to be optimal for a specific action or to suite the user. A design of interfaces focused on users utilize methods, such as gamification and improving user experience, which can improve interface usability. User interface development is demonstrated on web page development. Further, the thesis describes 3 web user interface testing methods. The methods are demonstrated by designing, developing, and testing user interface of a web strategy game.
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A Web Tool for Tracking Progress on Issues
Lamacz, Jan ; Špaňhel, Jakub (referee) ; Herout, Adam (advisor)
This diploma thesis focuses on design of the web application for project management. The final product is more process-oriented compared to most of other widely spread project management tools. It builds on the visual representation of tasks' progress. One of the main features is its simplicity and user friendliness as it also aims at the users who are not willing to invest their time to discover more complex applications but are willing to use some project management tool. The application is developped in the Symfony framework.
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