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Optimizing Processes in the Customer Support Department
Veselý, Lukáš ; Vobecký, Tomáš (referee) ; Kříž, Jiří (advisor)
This thesis deals with an optimalization of the Escalation process in the customer support department in the company Centrum služeb s.r.o. It contains the analysis of the current process and theoretical knowledge to propose a new solution. The proposed solution is a website based application, which automates the process and decreases the time to resolve customers requests.
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Business Plan for Establishment of Mystery Shopping Consulting Company
Veselý, Lukáš ; Ptáček, Roman (referee) ; Šimberová, Iveta (advisor)
This master's thesis deals with a business plan for establishment of mystery shopping consulting company. The theoretical part of the work describes theoretical background needed for the development of the business plan. Theoretical background of the mystery shopping is also described. The practical part of the work contains analyses of internal and external environment of the new venture. Based on the theoretical background and on the results of the analysis the new business plan is introduced.
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Production of a presentation article using the CAD/CAM technology
Veselý, Lukáš ; Kalivoda, Milan (referee) ; Sedlák, Josef (advisor)
Bachelor thesis deals with general terminology and technology of machining - particularly milling with description of tool materials for cutting tools. Part of thesis is creating scheme and model of presentation object with software Autodesk Inventor Professional 2010. Last part of thesis is focused on creating a blueprint and machining strategy with CAM software PowerMill v. 9, verification of created lanes creation itself on vertical milling machine FV 25 CNC with guiding system Heidenhain iTNC 530.
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Automatic Generator of Diacritics
Veselý, Lukáš ; Sumec, Stanislav (referee) ; Smrž, Pavel (advisor)
The goal of this diploma work is the suggestion and the implementation of the application, which allows adding / removing of diacritics into / from Czech written text. Retrieval "trie" structure is described along with its relation to finite state automata. Further, algorithm for minimization of finite state automata is described and various methods for adding diacritics are discussed. In practical part the implementation in Java programming language with usage of object-oriented approach is given. Achieved results are evaluated and analysed in the conclusion.
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The Analysis - Estimate of Non-batlle Civilian Deaths of Armed Conflicts in Sudan: a Darfur Case
Veselý, Lukáš ; Tomeš, Jiří (advisor) ; Kofroň, Jan (referee)
The aim of this bachelor thesis is to analyze the impact of military conflicts on the local population in the case of Darfur conflict. Mainly, it should focus on the number of casualties resulting from the military conflicts in terms of direct and indirect. The work will try to find the answer to two questions. Firstly, it should cover whether the number of indirect casualties resulting from worsening living conditions (such as displacement) dramatically exceeded the number of people died during fighting or one-side violence. And what is the significance of displacement in terms of the death rate. The thesis is divided into two main chapters. The first chapter concentrates on the discussion created by the contemporary literature in the topic of impacts of military conflicts on the affected population. Furthermore, the next part explores the origins and the development of the conflict. On the other hand, the second chapter analysis the actual impacts of the conflicts on the local population, and discusses the results. Key words Armed conflicts, non-battle deaths, refugee camps, Sudan, Darfur
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Comparison of nuclear triad development in superpower states
Veselý, Lukáš ; Bříza, Vlastislav (advisor) ; Ludvík, Jan (referee)
Anotation This bachelor thesis deals with the comparison of the development of the nuclear triad of superpowers. Specifically, the thesis focuses on comparing the approach to the development of the individual legs of the triad of United States and the Soviet Socialist Republics during the Cold War. The work characterizes the development of individual weapon systems. The theory of nuclear deterrence and its influence on the formation of strategic nuclear doctrines of both powers are outlined. The thesis examines the relationship between mutual development of the doctrines of both states. Furthermore, the systems of one leg of the triad are compared in a given period and the relationship of their development is analyzed. In the final part, thesis interprets the acquired knowledge about the armament and doctrinal rivalry of the two superpowers in the bipolar world.
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