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One time volunteering in social service facilities
KLÍMOVÁ, Anna
Volunteering nowadays is a natural part of the social area. One of the type of volunteering is one-time volunteering, which has it's own specification. This bachelor describe the motivation of volunteers for one-time volunteering in social-service establishments and the details of the process of finding volunteers for one-time events. A qualitative analysis was used to achieve the goals. A survey was created to collect the data, and semi-controlled interviews were conducted to obtain the answers.
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Providers of social services for families with children.
DVOŘÁKOVÁ, Vendula
The aim of this thesis is to determine user satisfaction with the offered services in the selected facilities of social services for families with children. In the practical part of the thesis, qualitative research, personal interrogation and a semi-structured interview have been applied. Using the Registry of Providers of Social Services of the Ministry of Labour and Social Affairs, a research sample from the South Bohemian Region was selected. Permission to interview communication partners was granted by a facility of social activation services for families with children and by shelter for mothers with children. The complete reserach sample was covered by ten communication partners, six of them from the first mentioned facility, the remaining from the shelter. The interview for practical part of this thesis contained 19 questions with the aim tofind out how satisfied the users in the mentioned facilities are. Collected data were evaluated by means of open coding method, i.e. data were grouped into individual cathegories to reach better clarity. Research indicates that all communication partners are satisfied with social services for families with children and they can recommend them also to other individuals being in a similarly difficult life position they are not able to solve on their own. This bachelor thesis can serve as a feedback for providers of social services for families with children from their users and at the same time it could lead to eventual improvement of social services. Furthermore, it could be a guide for potential applicants for these social services, so that they know where to look for assistance and what to expect from these facilities of social services.
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Perception of quality of life of seniors in social services facility
Zučková, Jana ; Vachková, Eva (advisor) ; Pánková, Jitka (referee)
Author: Jana Zučková Institution: Institute of social medicine LF UK in Hradec Králové Department of nursing Job title: Perception of quality of life of seniors in social services facility Supervisor: Mgr. Eva Vachková, Ph. D. Number of pages: 164 Defense year: 2016 Keywords: the perception of life - quality of seniors, facility of social services, client, old age, senior The topic of the bachelor thesis is the perception of life-quality of seniors residing in facility of social services. In the theoretical part I have described the aging process, ranking of human values and perception of life-quality with the ongoing changes in the organism of elderly people. In the empirical part I have used the quantitative method of questionnaire investigation. Questions of both types of questionnaires are enclosed. I have co-operated with fifthy clients form Domovy Na Třešňovce in Česká Skalice. Set objectives correspond to the results.
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Valorization of the marketing strategy of the selected social service organization, under the law of social services 108/2006 Sb., and proposal of its innovation.
ŠAFRÁNEK, Libor
The objective of this thesis was to evaluate the standard of marketing planning in social services facilities established by the citizens? association o.s. Prevent. The objective was to find out whether such planning is performed and, if so, how and in which areas. In my research I focused on identification opportunities, risks, weaknesses and strengths of the individual facilities by means of a situation analysis, which enables to set the main pillars of the future marketing strategy. Further, I evaluated the provided services by interviewing a user of the services about the quality of service provided by o. s. Prevent facilities. The research was performed in facilities providing services in the drug addiction area on the territory of the South Bohemian region. Marketing as such was always primarily used in the profit sector. Currently, however, it has also entered the sector of non-profit organizations. The process is often accompanied by skepticism, which is based on a superficial view of the purpose of marketing management and also on the dominant position of the service providers in the region which means that they are not sufficiently motivated to use marketing. The method used for the research was collection of qualitative data. The data were collected by means of non-standardized questionnaires. Another research technique was interviewing. Additionally, directors of the individual facilities filled out tables for the situation analysis and clients of the facilities filled out non-standardized questionnaires with open questions. The research has shown that the individual facilities fail to use in their planning the structured mechanisms of marketing planning. Their planning is based on the necessity to meet requirements set by the law and in many cases their approach to the planning is rather intuitive. The quality of planning then depends on capabilities of directors of the individual facilities. A strong motivation element in favor of development of marketing strategies of the facilities might be the lack of financial means. On the other hand, the lack of funds also threatens introduction of new marketing activities in those facilities. Therefore it is necessary to think about the ways of effective generation of funds by their secondary economic activities. The research has confirmed the client´s satisfaction which is a significant indicator of quality of the provided services and of properly performed work by the facility. However, for a more efficient comparison comparative studies should be performed comparing the services with those of other facilities of similar type; this is the only way to prepare the facility for the ever more competitive market of providers of the services in the future. For the future structured planning it is essential to set some objectives. The objectives should be as specific and detailed as possible. The objectives should be measurable and comparable as only such objectives will enable to work on an effective and long-term strategy for the facilities.
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Implementation of service quality standards in the House for seniors.
SEDLÁKOVÁ, Šárka
The aim of my Bachelor´s work has been to find out the ways which were used for implementing new quality standards into social services, learn more about the opinions of the direct care workers on this implementation, and finally find the conditions for performing the standards in the Retirement Home in Humpolec. At the beginning there were two hypotheses stated: H1) The direct care staff of the Retirement Home suppose that the quality standards of social services will improve the care of their clients. H2) The quality standards of social services will improve the proficiency in direct care services. A method of quantitative research, interviewing, and the technique of guided interview was used for collecting information and validating the hypotheses. The technique is based on the set of questions in a given sequence with variants of answers. Chosen staff members of the Retirement Home in Humpolec were interviewed in July and August 2009. I chose 42 out of 52 total direct care staff. Thirty workers were engaged in the guided interviews, ten workers refused it and two workers were on sick leave at that time. The interviewees were also asked 7 semi-opened questions. My survey has shown that the quality standards of social services can improve the quality of social care services and protect the rights of the clients. Staff should find the way how to use these standards for the benefit of social services clients. It means, for example, that the workers will be professionally trained and will be acquainted with the new standards and their implementation to the care in the social services facilities. The findings of the Bachelor´s work may help implement the standards in the Retirement Home in Humpolec, eliminate imperfection in staff training, improve staff awareness of the quality standards and consequently result into higher proficiency of the direct care staff.
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