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Measurement and evaluation of economic efficiency of investments in informatics
Koumar, Vít ; Maryška, Miloš (advisor) ; Exnarová, Anna (referee)
This work discusses the possibilities of evaluating economic efficiency of investments in information systems and information and communication technologies (IS/ICT). The goal is to summarize the theme beginning from general measurement of informatics, continuing with the detailed description of costs and benefits of IS/ICT and ending with the research of methods used for economic efficiency evaluating. Nevertheless such analysis is not an easy task in the field of information systems and technologies. It is quite difficult to specify the benefits directly generated by an IS/ICT investment project or it does not even have to have a sense in some cases. An investment does not necessarily have to make profit directly (and it is a frequent phenomenon in IT environment). In such cases, we usually do not seek the accounting profit. We would most likely prefer to know all the desired (or measured in past) benefits that we could consequently convert to financial units (more or less accurately). By contrast, accounting costs are generated by every investment project without an exception and to identify them is not a severe task, but difficult part is to unambiguously assign all costs to their source investment project. This work's goal is to explore the possibilities of dealing with such issues. The first part contains an introduction to the matters of the measurement in enterprise informatics. Important terminology and the process of measuring enterprise informatics according to international standards ISO / IEC is discussed too. The second part is to describe the issues of costs and benefits of enterprise informatics and its investments. There are discussed the most important classifications and techniques used for cost calculations. The chapter on the benefits of informatics is mainly focused on division of benefits, the basic rules of the benefits metric model creation and the key business metrics, which are used for the expression of benefits of enterprise informatics most frequently. The third part describes the methods used in practice for evaluation of economic efficiency using the values of costs and benefits identified in the second part. The final chapter then uses some of these methods for the solution of two case studies from the author's practice described in the final charter. The thesis provides a comprehensive guide to assess an investment in enterprise informatics in terms of its economic efficiency and thus can serve as a basis for rational decisions on investment projects of enterprise informatics. The main contribution of this work is to summarize the topic and as well the practical calculations in the case studies which will help company executives make simpler and more rational decisions.
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Analysis of the benefits of the information system
Štědronský, Michal ; Basl, Josef (advisor) ; Laš, Jan (referee)
The diploma thesis deals with the analysis of the benefits of the information system of an important food manufacturer. The main aim is to analyse the benefits of the information system -- something which has yet to happen. The analysis of the information system should provide a recommendation for the company, which will include an evaluation of the strong and weak aspects of the system. Highlighting the strong and weak aspects should help the company perfect the system, provide a competitive advantage, increased profits and an improved company image. The secondary aim is to inform the reader about the system, understand its functionality, describe the metrics used for analysis and the choice of methods employed. The aims of the theoretical section will be achieved through analysis of internal documentation and electronic sources. The analysis of the benefits will be carried out using "historical" data obtained from the reporting system, database or internal documentation. The use of this work lies principally in its highlighting of the positive and negative effects of the system. The work can also help students or company employees understand the functionality of the real system and to broaden their current knowledge.
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Modeling business processes
Skala, Jakub ; Řepa, Václav (advisor) ; Pálka, Jan (referee)
The diploma thesis deals with the theme of Modeling business processes with orientation to the metric process interface. The aim of the thesis is to design the architecture of metric, which enabled to construct type metrics of the process interface. Firstly, the reader is informed about the basic terms related to process modeling, process management and connection of strategy with metrics. The next part describes the architecture of metrics created, which is oriented to supporting the process management of the organization. The set of type metrics was chosen with consideration to the possibility of their placement on process interface. The set created in this manner should help to connect strategy with processes when implementing into organization. The last part of the thesis describes the practical application of knowledge obtained in the PARMA project. This project deals with the proposal and implementation of the process management into the Bureau of the Municipality of Prague 10. The thesis deals with two processes and the conclusions obtained in the theoretic part of the thesis are applied herein.
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VYUŽITÍ METODY REÁLNÉHO POTENCIÁLU ZLEPŠENÍ PRO ZVÝŠENÍ EFEKTŮ INVESTIC DO INFORMAČNÍCH TECHNOLOGIÍ
Blahanravau, Yauheni ; Voříšek, Jiří (advisor) ; Učeň, Pavel (referee)
This thesis is dealing with the problematic of relationship between information technology and business, IT and business alignment and the role of CIO in these processes. The further topic I describe in my thesis is the evaluating of the investing projects into information technologies. In connection with this I analyze various financial methods for evaluating of investments in information technologies. The mail goals of this work are: analyze and create a detailed description of modern trends in information technology management and in business and IT alignment, another goal is make comparison of the financial methods and frameworks that help to measure the efficiency of investments in IT and show how these methods can be applied. The further goal is analyze in details the real potential of improvement method and create new set of tools (spreadsheets) for the complex support of this method and show how it can be applied in practice. In the theoretical part of my thesis I focused on the analysis of the role of information technology and CIO in modern organizations and on ways of effective communication of added value to top management of the organization. Analysis is based on the literature review and aimed on searching of skills and knowledge that the modern and successful CIO must have. In this relation were made the analysis of popular financial methods, their comparison and examples how to apply it. Practical part of this work was aimed on the detailed analysis of the real potential of improvement method and how to use it in practice. In this chapter I described the basic principles of this method and created a set of MS Excel tools for better efficiency while using the method of the real potential of improvement. After creation of the tools the practical application of it was shown as an example of improvement of one business process in organization.
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Process and Project Metrics
Prokeš, Josef ; Voráček, Jan (advisor) ; Lešetický, Ondřej (referee)
The aim of this bachelor thesis is to analyze a general technique which can quantify the process, focusing on typical quantities characterizing the projects. The aim of this analysis is to identify options and approaches to measure the quality of the process / project. Outset will discuss the environment, which is necessary requirement for successful collection of relevant data. For these purposes, it seems to be most appropriate the procedural approach to organization management. The next chapter provides tools, approaches, methods and measuring the quality of corporate conditions and processes, as well as modern management practices such as the BSC. This part of the thesis is closely linked topics dealing with procedural and project metrics. It deals with the definition of metrics, methods of their measurement and their important role in the environment of Business Intelligence. Finally is described the current environment of top Business Intelligence - visualization. There are discussed problems of development and design of graphic indicators of key performance processes -- The dashboards. There are also described some of the most modern methods of data visualization.
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Measuring SPA in an organization providing IT services
Smrček, Martin ; Novotný, Ota (advisor) ; Streit, Karel (referee)
This diploma work concentrates on metrics for providers of IT support. Its origins are in a project for DHL IT Services. This company has recently moved centre of support for IT services serving to logistic giant DHL in EMEA region to Prague. The goal of the project was to find suitable metrics for measuring support requirements of IT services and productivity of people who provide the support. The objective of this paper is to introduce reasons for creation, principles, benefits, risks and experience from pilot implementation newly developed metric Support Point Analysis (SPA). To meet all objectives, the diploma was split into three integral parts. In the first part there are briefly summed general theoretical theses about metrics in IT, in the second part all aspects of the metrics Support Point Analysis were described in detail. In the last part there is analysis of possible areas of using SPA. There is also experience from pilot implementation in DHL IT Services write down in the last part. The main benefit of this paper consists in evaluation of SPA results and analysis of its strengths and weaknesses. Besides there are suggestions of possible ways of SPA further development.
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Metrics Model In Engigeering Company And Its Initial Implementation in Business Intelligence tools
Lukeš, Ondřej ; Novotný, Ota (advisor) ; Krejcar, Petr (referee)
This thesis deals with possibilities of strategic measurement of performance in Czech industrial firm and application of distinguished metrics using Business Intelligence tools. In particular it is a firm called Linde Pohony s.r.o. that produces axes and half axes for forklifts. This thesis is based on contemporary information about strategic performance management and its tools. The main aim of this thesis is to demonstrate possibilities of using Business Intelligence in order to measure key performance metrics. Microsoft's SQL Server 2005 with its Analysis and Integration services are used to prove it. It was necessary to create model of metrics at first. First part of the thesis deals with several ways and methods how to measure firm's performance. Then a proper method to measure performance is chosen. In following chapters ways how Business Intelligence tools can contribute to industrial firms are discussed. Then the real implementation of few metrics is described following with an outline of firm's software architecture. Main contribution of this thesis is particularly in demonstrating power of Business Intelligence tools when they are used along with Balanced Scorecard methodics in small or medium sized Czech industrial firm. Also Linde Pohony s.r.o. can profit from this work -- considering that many administrative tasks are much easier and faster and management has much better view into their firm. Keywords Business Intelligence, industrial firm, Balanced Scorecard, Six Sigma, Theory of Constraints, Strategic performance management, metric
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Design and implementation of the Business Architecture in the segment of providing the real-estate services
Vlach, Miroslav ; Svatá, Vlasta (advisor) ; Pochobradský, David (referee)
In the 21st century is still more and more emphasis laid on the phenomenon of Business Process Management. In a great number of corporations it plays the key role, because it makes the overall performance of the organization more effective and it is able to react flexibly in the rapidly changing environment. The main purpose of this graduation thesis is to get the reader to know the meaning of the notion "business architecture -- its structure and roles in the process management. The main task is to design business architecture of the specific field of business and try to implement it in the real and existent or emerging company subjects, offering the real-estate services. As a result of this, we prove the usefulness of the process management and business architecture as a key factor of reaching the effectivity in dynamic, rapidly changing and competitive environment. The thesis is divided into two parts. The theoretical part provides us with methodical data and the practical part with the design of business architecture of a subject, actively operating in the real-estate market. Graphical figures are also the part of the thesis using CABE tool ProVision by Metastorm Corporation.
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Performance measurement and its use in projects
Svata, Bohuslav ; Chocholatý, Drahomír (advisor) ; Chlapek, Dušan (referee)
This paper aims to meet several goals. Firstly introduce performance measurement to the reader and give him basic idea of this subject. Next goal is to present some of methodologies used in performance measurement, compare them and discuss their suitability for use in ICT project management environment. Finally this paper points out differences between business and project performance measures. Then it presents usage of several business methodologies in projects.
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Analysis of SAP NetWeaver Business Intelligence 2004s
Michna, Petr ; Novotný, Ota (advisor) ; Ing. Daniel Trhoň, Ph.D., MBA, (referee)
This diploma thesis deals with the analysis and evaluation of one of the most important Business Intelligence platform in the BI market -- SAP NetWeaver Business Intelligence 2004s. The main objective of the analysis is to provide reader with very comprehensive theoretical and practical platform overview that is based among others on valuable implementation of SAP NetWeaver BI sample application. The sample application not only allows better understanding of the platform, but also provides significant inputs to evaluation final phase. This evaluation is based on a metric system, which is defined as a part of this thesis as well. The evaluation result is then, apart from the quantitative quality interpretation of analyzed platform, included in a quality comparison (some areas) with BI platforms Oracle and Open Source Pentaho, whose evaluation and comparison have been made in diploma thesis [VÁLEK, 2008]. At the end of this thesis is then provided an overview of SAP NetWeaver Business Intelligence 2004s strengths and weaknesses.
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