National Repository of Grey Literature 95 records found  previous11 - 20nextend  jump to record: Search took 0.01 seconds. 
XXI. Meeting of the National Commission for Services of the Slovak Republic
Procházková, Petra ; Chodounská, Alena ; Martinová, Olga ; Tassanyi, Pavlína
Cestovní zpráva popisuje účast na 21. výročním jednání Národnej komisie pre služby, jejímž cílem je spolupráce mezi slovenskými knihovnami a sdílení příkladů dobré praxe při poskytování služeb a zpřístupňování elektronických informačních zdrojů. V rámci akce byly prezentovány také zkušenosti NTK.
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The 8th Qualitative and Quantitative Methods in Libraries: International Conference (QQML 2016)
Tvrdá, Pavlína
Pavlína Tvrdá aktivně prezentovala výsledky testování služeb metodou Mystery Shoppingu v příspěvku připraveném společně s Alenou Pavelovou a Janou Orlovou: "Reimagining academic library user experience: Using mystery shopping to inform service decisionmaking at the Czech National Library of Technology."
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IFLA WLIC 2017 Wrocław: A Report from the Conference
Chodounská, Alena ; Krueger, Stephanie ; Minaříková, Pavla ; Skenderija, Sasha ; Stehlík, Martin
The purpose of the business trip was to attend and actively contribute to IFLA World Library and Information Congress 2017 in Wrocław, Poland.
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Business from 38th Annual IATUL Conference Bozen 2017
Krueger, Stephanie ; Chodounská, Alena
IATUL’s 2017 theme was Embedding Libraries – Service and Development in Context. Over 120 attendees from many countries worldwide attended this year’s conference. Dr. Krueger presented a paper entitled Letting Traditional Boundaries Blur: A Case Study in Co-Developing STEM “Excellence” Courses and moderated a session on Thursday at the request of conference organizers. Speakers at the moderated session were from the Technical University of Munich and the German National Library of Science and Technology in Hannover.
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XIX. Meeting of the National Commission for Services of the Slovak Republic
Procházková, Petra ; Chodounská, Alena
The meeting allowed a discussion on the experience with purchasing and accessing electronic information resources in the Czech Republic and Slovakia. The contribution of the Expert Academic Service of NTK (behind-the-scenes view) was presented as part of the event. At the same time, colleagues from the Slovak Republic were introduced to the Czech eLIB and its goals.
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UC Berkeley Library Internship Report
Chodounská, Alena ; Strych, Filip
An internship at the UC Berkeley Library in Berkeley took place from September 16 to September 26, 2017 and aimed to encourage and enable the exchange of experience and good practice among NTK staff and the UC Berkeley Library and to establish working relationships with foreign professionals. The main themes were: information support for students and teachers; involving students and teachers in creation of library services; linking the library's long-term vision with the needs of the university and internal communication within the library; advanced information support for academic communication.
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Reimagining academic library user experience: Using mystery shopping to inform service decisionmaking at the Czech National Library of Technology
Orlová, Jana ; Pavelová, Alena
This paper describes how the Czech National Library of Technology (NTK) performed mystery shopping (MS), a technique borrowed from the commercial services sector, as a tool for informing its service decisions and offerings, both virtual and in-person. The methodologies used for two rounds of MS, one in 2014 and another in 2015, are described, and findings and interpretation of feedback in relation to actual NTK service modifications are presented.
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Prague City Tourism Organization and Its Importance for Tourism in Prague
Kozár, Jan ; Vaško, Martin (advisor) ; Jarolímková, Liběna (referee)
The aim of this bachelor thesis was to analyse the activities of the Prague City Tourism organization which represents an important business concerning the incoming tourism field in Prague. A particular emphasis was put on the Visitor Services department, especially on the tourist visitor centres which are administered by it. Within the analysis, statistical data on the incoming tourism in Prague from 2015 and 2016 were processed using the comparison method. Within the bachelor thesis, the tourist pass called Prague Card was also presented. In the practical part a S.W.O.T. analysis of the visitor centres was done, based on Prague City Tourism environment knowledge and the secondary data analysis. Furthermore, there was a primary research performed by the author (using mainly the questioning method) which took place in visitor centres in Prague. The figures obtained during the research were evaluated in the thesis as well. An insight into the future of Prague City Tourism was also given in the practical part. Using every piece of knowledge mentioned, several measures were suggested in order to optimize the operation of visitor centres and the Prague Card product.
International Original Research in Information Sciences Colloquium: December 2015
Krueger, Stephanie
Naše účast byla velmi přínosná, protože seminář poskytl příležitost prezentovat a prodiskutovat s předními evropskými výzkumníky v oboru informační věda nejvýznamnější současné strategie, služby a trendy. Prezentace výsledků jejich výzkumu bylo možné přímo využít a přispěly tak k rozvoji strategie NTK pro rozvoj služeb a webu NTK v roce 2016.
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