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Using the Tools of Business Intelligence in Customer Care Center
Mencner, Jacek ; Luhan, Jan (referee) ; Kříž, Jiří (advisor)
This master's thesis deals with proposal of Business Intelligence solution. The main task is analysis of Customer Care processes, based on which the Business Intelligence solution has been designed. Thanks to obtained knowledge changes has been made to get more effective contact process. The first part of the thesis describes the theoretical foundations of Business Intelligence. In the second part is analysis of the current situation and solution proposal.
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Desing and Implementation of Business Intelligence in Web Environment
Krupa, Peter ; Řezáč, Oldřich (referee) ; Kříž, Jiří (advisor)
This thesis discusses Bussiness Intelligence as a supporting tool for decision making in company leadership. A design of such tool in web-based environment, fitted for a concrete company, as well as a real-life solution, built on the PHP platform and using the MySQL relational database, is provided. The resulting application makes use of both tables and charts for data visualisation, thus showcasing a simplified view for better data usage and understanding.
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Business Process Analysis and Optimization Design Using Data Mining
Bartík, Branislav ; Randus, Jiří (referee) ; Kříž, Jiří (advisor)
This bachelor thesis is focused on business process analysis in Acision ltd. There is the group of specialists or teams chosen, on which the performance analysis is being performed that can serve as the base for further managerial decision making. The thesis is divided into the theoretical and the practical part. The theoretical part contains description of methods that are used and are applied in practice and might be applicable in Acision ltd. The practical part contains description of business process and business data analysis where modern methods are being used (Business Intelligence – Data mining) and contains own design of how to make data mining applicable upon these process.
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Proposal Solution of Business Intelligence
Drdla, Tomáš ; Menčík, Tomáš (referee) ; Kříž, Jiří (advisor)
The aim of this thesis is to propose Business Intelligence solutions and consider its impact on decision-making, implementation costs, the overall contribution to the company and make a proposal that will help to change in the present conditiontion unsatisfactory situation of data management in enterprise JáNěkdo.CZ s.r.o.
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The Betting Agent
Bělohlávek, Jiří ; Rozman, Jaroslav (referee) ; Grulich, Lukáš (advisor)
This master thesis deals with design and implementation of betting agent. It covers issues such as theoretical background of an online betting, probability and statistics. In its first part it is focused on data mining and explains the principle of knowledge mining form data warehouses and certain methods suitable for different types of tasks. Second, it is concerned with neural networks and algorithm of back-propagation. All the findings are demonstrated on and supported by graphs and histograms of data analysis, made via SAS Enterprise Miner program. In conclusion, the thesis summarizes all the results and offers specific methods of extension of the agent.
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Concept of Business Intelligence Using for SME's
Stryka, Lukáš ; Soukup, Lukáš (referee) ; Videcká, Zdeňka (advisor)
This Diploma Thesis deals with analysis of the current processes in small software company. On the basis of the weakness evaluation, the new extensions of the information system are designed. The first extension is new module for on-line sale and cashless on-line payment. The second one is integration of Business Intelligence tools to help streamline marketing strategies of this company.
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Implementation Business intelligence solution in enterprise
Černý, Lukáš ; Slánský, David (advisor) ; Pour, Jan (referee)
Since 1989, there rose many branches. One of them the company grounds with their work scope as ICT services, ICT trainings and system development. The households had started to use in huge the PCs and round 1992 joined WEB. The companies did start to ask for applications which would have been able to be in connection with the other branch offices and had been looking for such solutions that would have brought the new added value. There had been rising new bank systems, telecommunication, insurance, energy, industrial systems and the like. Today, we are dating 2011 and it is more than 20 year; and the systems are still in use. Therefore it is unavoidable to store all the data to be used further and based on the data to create competitive environment. Every company has got its own department assuring data storage, data analysis and reporting the results to the top management. In past the data was used to process decision streamline, and thus remedy the key branches. Hence a new line of business came up focused on data processing, the new technology standards conception, new storage data types etc. The new fundamental term was formed -- Business Intelligence. The subject of the diploma paper is Business Intelligence Solution in enterprise scoped to the process design, development, data purity and project management in pharmacy. There are mentioned the base components of Business Intelligence Solution, technology and meritorious aspect of design. Integral part of this work is description of pharmacy problematic and project management.
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Implementace BI ve firmě Haguess a.s.
Bendák, Martin ; Novotný, Ota (advisor) ; Bláha, Jiří (referee)
The subject of this thesis is a pilot project of the implementation of the BI (Business Intelligence) solution in the company Haguess, a. s. The project is concerned with the analyses of data stored in a database -- DataBase Management System (DBMS) -- which is used as a data source by the web application Customer Support Center (CSC). Haguess primarily uses CSC as a helpdesk for its clients and partners, but also uses it for internal purposes. The main use of the CSC application is to support information systems delivered by Haguess. There were two motives for the choice of this subject: BI software tools had not previously been used by Haguess, and the company management was keen to get data analyses from the CSC application. That's why I decided to do these analyses. My goal was to create a practically useful solution which would be an incentive for Haguess to use BI software tools for other purposes. This thesis has two main goals. The first one is the realisation of the pilot BI solution, which would outline the possibilities for analysis of data from the CSC application using BI software tools. This involved the following activities: multidimensional analysis and BI solution design -- i.e. design of data pipelines, OLAP (On-Line Analytical Processing) cube/cubes, and user tools in MS Excel calculator. The second goal was to select the proper software tools for a future complex realisation and running of the BI solution. The first objective was achieved by doing the following: proper analysis of the CSC application data model, definition of user requests for output analysis and its comparison with the data model analysis. Based on this comparison, the basic subjects of output analyses were determined. These basic subjects were the starting point for the implementation of the BI solution. The second objective was achieved as follows: on the basis of the implementation results, basic demands (criteria) for BI software tools features were determined, bearing in mind the possible future complex realisation and running of a BI solution. Research determined which BI software tools were available on the market. The most suitable BI software tool was selected following a comparison of available options, and the criteria mentioned above. The primary outcome of this thesis is the creation of a practically usable BI solution.
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