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Processes Improvement in the Mechanical Engineering Production
Hodulík, Lukáš ; Chovanec, Peter (referee) ; Videcká, Zdeňka (advisor)
The bachelor's thesis focuses on improving the process of material control in relation to the production process in a selected company engaged in the production of aerosol cans. The proposal based on the analysis of the material control process applies the AQL method and the Brinell hardness testing for the input control of the material and presents the methodology for improving the quality of the process. The developed proposal should lead to a quality defects reduction and the improvement of supplier-customer relations.
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Vliv certifikace normy ISO 9001 na zvýšení výkonnosti podniku
Novotná, Petra
Novotná, P. Influence of ISO 9001 certification on the company performance. Thesis. Brno: Mendel University in Brno, 2018. Thesis deals with the influence evaluation of the quality system implementation on increasing company efficiency. It focuses on the analysis of its current state, management of the quality system and its administration. Aim of the thesis is to demonstrate the impact of ISO 9001 quality certification on the company financial and non-financial performance and identification of areas and indicators in which certification impacts are most expressed. For the solution was used an analysis of internal environment according to the 7S method, company self-assessment according to ISO 9004 and the methodology based on the principles of the EFQM model. Main finding is the underestimated impact of quality system implementation on company performance due to non-compliance with all requirements and principles of interconnected standard. Companies meet requirements of the standard primarily for purpose of meeting conditions for recertification audits and for entering into a business agreement with customers.
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Quality management tools
Zachová, Zuzana ; Levek, Vladimír (referee) ; Novotný, Radovan (advisor)
This bachelor thesis deals with methods, and above all with quality management tools. It consists of four parts. In the first part of the thesis is briefly presented the history of approaches to quality management. In the second part, a basic overview of the seven basic tools for quality control is elaborated and in the case of those tools, which are statistical, the procedure of their construction in Minitab is outlined. In the third part are processed advanced statistical tools with a focus on the analysis of the measurement system. In the fourth, practical part, selected methods of analysis of the measurement system are analyzed by case studies.
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Methods for measuring service quality in university libraries: a case study of libraries AMU and JAMU
Bártová, Tereza ; Landová, Hana (advisor) ; Drobíková, Barbora (referee)
This thesis examines the issue of measuring the quality of services from a theoretical and practical perspectives. It's trying to define the term quality in the context of library services, particular performance indicators used in practice and try to provide an overview of the possibilities of its measurement in the Czech environment as well as abroad. It describes methods Balanced ScoreCard, Benchmarking, Total Quality Management, ServQUAL and SWOT analysis, which originally came from the commercial sector and Benchmarking of libraries, Bibliotheksindex and LibQUAL +, which were created directly for a field of librarianship. It also maps the various activities in this field at national and international level. The practical part of the thesis consists of a survey in two selected libraries performed on the basis of three selected methods of quality measurement: Benchmarking of libraries, Bibliotheksindex and SWOT analysis. In conclusion of the thesis is based on the information gathered from own experience and practice created a general framework for service quality, the possibility of increasing quality and it's measurement in academic libraries.
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Quality Management Tools
Husák, Martin ; Sivtseva, Aleksandra (referee) ; Fiala, Alois (advisor)
This bachelor‘s thesis is written in the form of literature search. Main goal is to map the tools and methods that are designed to improve and sustain the required level of quality. The text is divided into two chapters. The first chapter is devoted to the definition of quality, its historical development, basic concepts that help define quality and in the end is a list of so called fathers of quality. The second chapter describes the tools that are used for quality control. They are divided into two groups - the seven basic tools of quality, and seven new tools.
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