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IT support of House Unit owners association
Wala, Karel ; Gála, Libor (advisor) ; Fortinová, Jana (referee)
In this bachelor thesis I will solve the area of IT support of House Unit Owners Association. The goal of this thesis is analysis of processes of the association that results from the needs of the association or prescribed legislation and the following identification of the IT tool market that should help with solving processes efficiently. At the beginning of the thesis I will define a specific owners association which I chose for the process analysis and application of the final solution. I will find out required process-es from the law and from meetings with representatives of this association. Then I will work out processes using the MMABP method and will mention their information requirements. Results of the thesis should be an instruction manual for the chosen specific association what steps to take to improve the processes and eventual implementation of the IT support. The results can be also used as generic template for similar-sized House Unit Owners Association.
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IT support for promotional agency
Jahnová, Kristýna ; Gála, Libor (advisor) ; Potančok, Martin (referee)
The aim of this bachelor thesis is to find suitable software tools which can support the promotional agency industry. In my work I will first focus on finding relevant resources and then on environmental analysis in which I will explain what is characteristic for this branch of business and what it faces. The second part is devoted to analysis of processes and information needs by MMABP methodology. Then I get different views to IT needs of agency using MMDIS methodology and the last part of my work focuses on surveying the state of current IT market of complex and separate modules of business systems satisfying needs of promotional agency. I believe the outcome of my work can help especially the owners and the executives of promotional agencies, or other business branches which face similar issues and therefore use similar key processes. Furthermore, my findings may interest developers, who could use the information in order to develop new or improved software the current agency owners often lack.
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IT support for endowment fund
Blažková, Aneta ; Gála, Libor (advisor) ; Fortinová, Jana (referee)
This bachelor thesis is focused on IT support for endowment fund. Target of this thesis is finding states of market offer in area IT solutions for supporting endowment fund, that helps disabled children. It's need to do several steps for dealing with this target. First part of this thesis contains general legislative determination of endowment fund and introduction of specific endowment fund. For this endowment fund is seeking IT solution. In second part of this thesis are identifying information objects, targets and requirements on functionality. Based on this analysis of processes and functionalities is seeking best on Czech Republic IT market. For this thesis is studied activities of one specific endowment fund, so the result of this thesis may not correspond to the needs of another endowment fund but the results could be generalized and transformed for using in another types of endowment fund.
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IT management support of pharmacy
Stejskal, Jiří ; Gála, Libor (advisor) ; Pour, Jan (referee)
This Bachelor Thesis describes the IT management support pharmacy. The goal of my work is to identify the state of supply IT solutions to support the management of pharmacies. To achieve the goal, I first defined an surroundings of selected pharmacy and then I specified its business. I also analyzed the business processes according to the MMABP methodology and examined the information need. Then I conducted market research for IT support in this area. The result of this work should help pharmacies with choosing the right IT support solutions.
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IT support for housing co-operative
Pippal, Jan ; Gála, Libor (advisor) ; Buchalcevová, Alena (referee)
The theme of this Bachelor Thesis is IT support for housing co-operatives. The intention is to analyze the state of market supply of information technology applications based on the requirements arising from the processes of housing co-operatives. In the theoretical part is at first performed research of resources which correspond with thesis topic. Next the environment for analysis is defined. Here terms associated with housing co-operatives are defined, their specifics in economic sphere and short characteristic of the cooperating housing co-operative. In the practical part the chosen methodology MMABP is used to identify and model processes in the housing co-operative. Subsequently, it raises several functional and non-functional requirements for IT support of housing cooperative processes which arising from the process analysis. At the end of the practical part the requirements are compared with available software solutions and those solutions are evaluated. The result of this thesis can be beneficial for facility managers, authorities of housing co-operatives or development teams who are designing software solutions for housing associations.
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IT support for catering company
Plachta, Lukáš ; Gála, Libor (advisor) ; Fortinová, Jana (referee)
This Bachelor Thesis deals with the IT support for catering company. The goal of this thesis is to identify the state of the market with IT support in this area of business. The first step is to define the enviroment and its characteristics. Then create analysis based on the methodology MMABP and mention information needs. The last step is market research in this area of IT support. The results of this thesis can help companies in this area of business improve their activities and help with choosing suitable IT support.
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IT support of an exclusive insurance agent
Havránek, Jiří ; Gála, Libor (advisor) ; Basl, Josef (referee)
The bachelor thesis deals with IT support of an exclusive insurance agent. The aim of the work is to identificate a business processes of an exclusive insurance agent and its infor-mation technology support. To achieve the goal, it was necessary to define the selected insurance broker and specify its business. Further there were analyzed business processes according to NMABP methodology. By business processes there was made an analysis of information needs. On the basis of these facts was defined methodology by which the aim of the bachelor thesis is filled. The benefit of the thesis is the characterization of present status of IT support for exclusive insurance agent in a concrete insurance company.
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Analysis and evaluation of communication streams in application support
Čihák, Michael ; Střížová, Vlasta (advisor) ; Kastner, Pavel (referee)
Diploma thesis is focused on evaluation of communication streams in the process of application support also known under the term IT support. Thesis is divided into three main parts: In the first part outlines the topic of application support. The definition of term, relation between business and IT and defining the position of application support in the process of information system development along with support services methodologies. The second part is focused on description of typical user of application support, from the side of sponsor as well as from the side of supplier. The following are the main communication streams between both sides as well as inside the supplier team. The third, practical part contains an analysis of application support on a specific project. Discussed are communication barriers, their impact including suggestions for improvement.
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Performance Management of IT Support Companies
Nosek, Miloš ; Komárková, Lenka (advisor) ; Kincl, Tomáš (referee)
Aim of this work is to familiarize the reader with the complexity of providing IT support in a corporate environment and with the possibilities for its successful management using modern approaches such as ITIL and performance management. Furthermore, the realization of large amounts of data in various forms, which are available to us. And show of sample analysis and data presentation of the selected data file. The resulting data will be used for evaluation of the quality of user support and for performance management. Current key performance indicators of selected IT department and appropriate recommendations resulting from data analysis and experience will be introduced in practical part of the work.
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