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Design and Implementation of CRM System Using Low-code Platform in the Corporate Environment
Obrtlík, Josef ; Mates,, Vojtěch (referee) ; Novák, Lukáš (advisor)
This master's thesis is focusing to create an operational CRM system in web interface of SystemBaker application in company environment – specifically for company named Mathesio s.r.o. In theoretical part there are explained concepts and technologies, which are needed to know to fully comprehend background of the developed application. Then there are introduced possible forms of developing this application, which serve for later assessment of economic benefits of this development form. In practical part there is de-scribed structure of database, use-cases and operational solution of this application and then economical assessment of benefits of this style of development.
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Design and Implementation of CRM System Using Low-code Platform in the Corporate Environment
Obrtlík, Josef ; Mates,, Vojtěch (referee) ; Novák, Lukáš (advisor)
This master's thesis is focusing to create an operational CRM system in web interface of SystemBaker application in company environment – specifically for company named Mathesio s.r.o. In theoretical part there are explained concepts and technologies, which are needed to know to fully comprehend background of the developed application. Then there are introduced possible forms of developing this application, which serve for later assessment of economic benefits of this development form. In practical part there is de-scribed structure of database, use-cases and operational solution of this application and then economical assessment of benefits of this style of development.
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Business Process Management - Process Modeling
Kupka, Tomáš ; Zelená, Veronika (advisor) ; Přibil, Jiří (referee)
This diploma thesis deals with the topic of Business Process Management, its development and fundamental paradigms in the field of BPM as BPR. The thesis also compares approaches to BPM. Furthermore, it defines the term "process" and describes its classification. The thesis also explains the concept of the process-driven organization, including its characteristics. An integral part of the thesis is the explanation of the holistic approach to BPM and its technical aspect, i.e. the business process modeling which deals with creating the diagrams classified by basic principles of object orientation. The thesis introduces general modeling language UML and its specification in the form of notation BPMN and Eriksson-Penker. Also there are shown few examples of diagrams used in the BPM. All of these findings are then used in the constructing of process models and diagrams in the defined research area of the particular organization.
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Optimization of selected business processes
Tupý, Marek ; Doucek, Petr (advisor) ; Svatá, Vlasta (referee)
The subject of my thesis is the optimization of selected business processes in the specific company. These are processes, which optimization will lead to save time, money and will generate additional income and increase the current level of profit significantly. In my thesis, I proposed several indicators of metrics and describe new information systems that will be part of optimized processes. In the first part I present the theoretical aspects and the transition from functional to process management, modeling based on different methodologies, standards and measuring the performance of individual processes. In the next chapter I am dealing with the practical application of theoretical knowledge on a specific company. First I briefly introduce this company, define its position in the market, and going through complex of strategic analysis. Next I give solution how to find out the problematic aspects of the most critical processes and then I suggest optimization. An important part of this thesis are suggested metrics and indicators for these metrics, which are monitored and evaluate targets of each individual process and thus his successful implementation. After incorporating the proposed optimization, the company has significantly shifted not only in monitored metrics, but will also increase its value. These ideas I will summarize in the end of the work.
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Procesní model obchodní společnosti
Vyleťal, Petr ; Doc. Ing. Jan Pour, CSc. (advisor) ; ing. Daniel Tobolka, Ph.D (referee)
Process management is frequently used term these days. The aim of this diploma thesis is to explain, what „process“ actually means, what has been the historical evolution, what are its alternatives, but mainly what are the benefits for the company. Even though the title of this thesis is „Process model of trading company“, its content goes further than that. Creation of company’s process model is only one part, even though important, of the process- based management of the company (Business Process Management, BPM). Moreover, the methods and procedures described in this thesis can be used almost in any company, not only in the trading one. The main contribution of this thesis is in its broad view of process management. This thesis deals with some topics, which at the first sight don’t even relate to BPM (ISO standards or Change Management). Nevertheless, after closer examination the link becomes obvious. Most of the methods described in the theoretical part of this document are later used in its practical part for the BPM implementation proposal in the concrete company. The read is thus given an option to immediately confront theory with reality and visualize sometimes very general theoretical procedures. This document is structured in 5 chapters. The first chapter introduces a reader to this thesis topic, reasons for its selection and the aims, benefits and limitations. The second chapter shows the meaning of process management in the broader context of related concepts. The aim of the third chapter is to show practical use of process management. The fourth chapter is dedicated to implementation proposal of BPM in specific company. First, the company is described and its main aspects analyzed, which enables to present the company strategy. Then, the most important company processes are modeled and described, together with their evaluation and optimization proposal. The benefits and advantages of BPM are outlined in the closing chapter.
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Service company process optimalization
Malík, Jan ; Kunstová, Renáta (advisor) ; Chocholatý, Drahomír (referee)
The theme of the diploma thesis deals with the description and improvement of business process inside of the service company. The Goal is to formalize current state of business processes in the Czech division of international hardware producer and provide overall view on the processes for the company management. In the first section there is a company profile described by organisation chart, strategy, SWOT analysis and brief description of the internal information system. The middle part contains descriptive tables and Event-driven process chains of three main processes and their subprocesses. In the all processes there are identified few weaknesses that are the base for the last section. The final part suggests specific improvements to the weaknesses. It is author's proposals for solving difficulties inside of the processes. In conclusion all of the plans are grouped by every single role in the process.
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THEORY OF BUSINESS PROCESS REENGINEERING AS ONE OF THE EFFECTIVE MANAGERIAL TOOL IN TIMES OF ECONOMIC DOWNTURNS
Denysenko, Stanislava ; Basl, Josef (advisor) ; Novotný, Ota (referee)
Business process reengineering (BPR) was analyzed as one of the approaches to considerably improve the performance of the enterprise. The actuality of BPR in times of economic downturn was evaluated. The historic evolution of the concept was examined and findings about the economic nature of BPR emergence were made. The dependence of BPR actuality and simplicity of BPR usage on the level of enterprise business process maturity was shown. A conclusion about optimal point was made via depicting the interrelations graphically. Advantages of BPR usage for enterprises of different sizes were proved and specified. Benefits of BPR were compared with benefits of other related methods like ERP, JIT, TQM and Continuous Improvement. The future possible development of the BPR was analyzed. There offered possible further directions of research in the area of BPR based on current limitations of the concept. Results of the research may be used in companies of maturity level one to three, taking into account size of the company and current state of business process maturity.
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Procesní řízení ve veřejné správě
Vacek, Antonín ; Řepa, Václav (advisor) ; Hrabě, Pavel (referee)
The main goal of this work is to create some kind of simple methodology that can help to improve effectiveness of public organizations. There're a lot of theories and methodologies focused on this topic and there is a good chance many new ones will be presented in the future. These came mainly from management field and sometimes from other fields as well. This work focuses mainly on Business Process Reengineering and combines it with other methodologies hoping, it will help in a process improvements in the public sector. Focus is on Czech Republic but this work should be useful to other countries as well, if necessary changes are made in order to shape things that are different between the countries. In this work, a whole project cycle of the public organization processes improvement project can be found, but some project phases will be explained in more detail then the other. Focus is on the analytic parts of the project (strategy creation, use of UML, BSC and other models and methodologies like that) rather than the project management parts of the project. All the practical examples are from public sector organization -- namely the administrative office of one of the city districts of Prague. After reading this work, reader should have moderate understanding of the application of a BPR methodology in the public sector and how it can be supported by other methodologies. There is also big portion of models and diagrams in this work showing pieces of reality from chosen public organization. Their meaning is to show what is usually done in this kind of project and how to understand the models. This works goal isn't creation of a guideline to UML or any other modeling principles.
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Business Process Management in Companies Engaged in the Energy Distribution and Trading
Přívratský, Miroslav ; Chlapek, Dušan (advisor) ; Chocholatý, Drahomír (referee)
This diploma thesis deals with the issues of Business Process Management (BPM) in companies engaged in the energy distribution and trading in the Czech Republic (with a focus on the electricity and natural gas market). The first part introduces the basic terms and specifies the theoretical principles of Business Process Management in comparison with the classical functional management approach including the benefits, risks and issues associated with the implementation of Business Process Management in the organization. Thesis also outlines the issues and current status in the market with tools for BPM support. Next part of the thesis is devoted to analysis of the energy market in Czech Republic including its specifics and providing a sample of companies into the research which is the subject of the last part of the thesis. The goal of the realized research is to describe the current status of Business Process Management in the selected companies including formulation of conclusions and evaluation of the current level of usage of BPM.
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Business Process Engineering
Zdražil, Ondřej ; Řepa, Václav (advisor) ; Pochobradský, David (referee)
V této diplomové práci se zabývám problematikou návrhu business architektury s důrazem na možnost její implementace v reálném tržním subjektu. Práce obsahuje teoretickou část, která poskytuje metodická východiska, a část praktickou, ve které nejprve konstruuji vlastní metodiku návrhu a podle této metodiky pak provádím návrh business architektury subjektu realitního trhu za využití nástroje ProVison. Součástí práce jsou grafické výstupy a jejich popis.
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