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Implementation of participation processes into organization on example of creation of organization's mission and vizion. Action research.
Přibylová, Martina ; Havrdová, Zuzana (advisor) ; Hradcová, Dana (referee)
First part of this dissertation defines used key words from the area of management and research. Further this work describes the creation process of mission and vision of District charity Jihlava with rigorous participation of this organization's co-workers. The process is carried out by action research and is set into the frame of strategic planning of the organization. Action research is focused on the influence monitoring of participation of the co-workers on the changes in the organization. The conclusion reflects realized or commenced changes in the operation area, organizational structure and culture as well as changes in the subjective experience of the co-worker relations towards the organization.
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The optimalization of applying internal audits in the system of healthcare organization management
Hybnerová, Petra ; Havrdová, Zuzana (advisor) ; Opočenská, Martina (referee)
The diploma thesis is focused on the problematics of internal audits in a health care organisation. The aim of the thesis is to examine, which factors influence the approach of employees towards the system of internal audits in a specific health care organisation and how to optimalize this system. Key words are defined in the theoretical part and include these terms: organizational culture, engagement of employees, approach, motivation, communication and change. Different points of view are described with specification of how we approach them in the diploma thesis. We deal with internal audits in detail in connection with the systems of quality management in health care in the Czech Republic. We also briefly describe the relevant legislation with regard to Act No. 372/2011 Coll., on health services and conditions of their provision. In the analytical-research part we use the qualitative research to realize the aim of the diploma thesis. The output from the research are practical recommendations for further development of the team of internal auditors. Internal auditors have significant influence on the attitude of employees towards the whole system. The research shows the need of creating space for providing feedback and reflection as a tool for continual improvement of processess and their quality...
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Obstacles within the European projects focused on introducing supervision into the institutional care facilities
Odstrčil, David ; Havrdová, Zuzana (advisor) ; Kabíček, Jakub (referee)
This diploma thesis focuses on examining the process of introduction of supervision as an effective tool for improving the work quality at the institutional care facilities. More specifically it inquires the process when the supervisor enters the working field as ,,pre- selected'' through the ,,external'' European projects. The research issues are examined from the point of view of the supervisors, at the basis of questioning their opinions and experience. This paper describes how the supervisors perceive the status quo from their own position. This survey consists of two interconnected parts. The first, theoretical part comprises the chapters describing the organisational culture, supervision, institutional facilities and the European projects. The second, empirical part defines the research issues, determines the methodology and the research structure. The research is made by the qualitative approach, when the data are collected through in-depth semi-structured interview, analysed by the method of an opened coding and the constant comparison technique. The results of the analysis consists of five following categories: entering: the supervisor enters the organisation ,,sideways''; place: the supervisor meets the organisation of ,,machine''; effects: the supervisor experiences the consequences of...
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Impacts of supervision on resilience of helpline workers
Hermánková, Lucie ; Havrdová, Zuzana (advisor) ; Antoš, Svatopluk (referee)
The diploma thesis: "Impacts of supervision on resilience of helpline workers" presents the results of case study focused on particular helpline, the case of which is the impact of supervision on workers feeling themselves comfortable with their professional roles on helpline. The theoretical part of the thesis deals with the key concepts of resilience and supervision, and presents the general characteristic of helplines, the method of telephone crisis intervention and the social service of telephone crisis assistance. The empirical part of the thesis explains the context of the particular helpline which was the subject of case study. The main topic of the research is: mastering of helpline workers of their professional roles and the influence of supervision on its changes in time. The research captures the changes of perception of supervision and of its effect on helpline workers dealing with their professional roles.
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Differences and Similarities between TSTS Model Therapy and Supervision.
Kubicová Černá, Hedvika ; Brnula, Peter (advisor) ; Havrdová, Zuzana (referee)
Bc. Hedvika Kubicová Černá UK FHS Fakulta humanitních studií 42245792 Abstract This thesis is focused on the application boundaries of the transformation systemic therapy in supervision. The review section describes the general background of the Satir model and the basis of therapy theory and supervision theory. It deals with the general level of therapy and supervision boundaries. The methodological part includes a description of the grounded theory used to obtain data from informants, supervisors working according to the TSTS model. In addition, a supplementary questionnaire quantitative survey was used to determine how supervisants who got an experience with therapy perceive the boundaries between the therapy and the supervision. The analytical part starts with providing the insight into how supervisors educated in the Growth model understand the differentiation of therapy and supervision boundaries and how they use the TSTS techniques. Further it is supplemented with our findings as to what supervisants expect to gain in supervision, and which methods they refuse and consider to cross the boundary between the therapy and supervision. The asked questions have been aimed at specific aspects of techniques used in the Satir model. Our objective has been to describe which techniques and methods originally...
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Implementing Supervision into Institutional Care Area
Nový, Evžen ; Havrdová, Zuzana (advisor) ; Masáková, Václava (referee)
This thesis is focused on supervision in the institutional care. The ambition of these thesis is to explore an organizational culture of some facilities in the the institutional care area which may have positive or negative impact on supervision in this sphere. The theoretical background describes the milieu of instututional care and demands on the workers in it. I described the elements of organizational culture which may have an impact on implementing supervision in certain organization. I also described the conception of organizational culture in relation with burnout syndrom. The thesis concludes with an empirical part which is consisted in description of culture of two kinds of organizations in institutional care from the burnout syndrom point of view. I also suggested some recommendations for supervizor coming in this area. Another part of these empirical study is focused on the situation in institutional care relating supervision in this area. I presented a case study of implementing supervision into the institutional care organization as a final part of the empirical part.
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Supervision of employees contra management of the organization. Chance for cooperation or thread to autonomy?
Vopatová, Ladislava ; Hradcová, Dana (advisor) ; Havrdová, Zuzana (referee)
This master work deals with a situation, that happens during innovating external team supervision into the Czech social settlement. During the last ten years two different worlds have met there. The managerial one which focuses mainly on control and the supervisory one, which focuses on the reflection of working condition of the supervisors. The supervisors and the managers have still been meeting each other in relatively new situation with unknown demands and they often do not cope with them. The aim of this master work is to create an information material which offers both sides the needed information that is important not only for understanding each other, but also for easier cooperation. Besides this, there is also given a draft of a way how to start the supervision, how to control it and how to acquire the best of it during fulfilling their manager goals.
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The use of psychodrama in supervision
Švadlenová, Jana ; Havrdová, Zuzana (advisor) ; Procházková, Jana (referee)
The main topic of my diploma work called "The use of psychodrama in supervision" is a psychodrama method that is applied for the use of supervision praxis. In the first part of my work - Psychodrama as a method - is psychodrama described in its historical development that is connected with its founder J. L. Moreno, a doctor and a psychotherapist from Austria. Further in the text is psychodrama defined in the context of contemporary conception. It is also showed how are its basic elements, phases and techniques used in the praxis. In the second part of my work - Supervision and the method of psychodrama - is the psychodramatic supervision presented from the two points of view. The first point of view belongs to several contemporary professionals dealing with its theory and praxis and the second one belongs to German supervisors who were asked for this purpose. This part also summarises arguments for the use of psychodramatic supervision, specific concepts of professional education and theoretical concepts of psychodramatic supervision. As my diploma work is dedicated especially to the supervisors who are on the beginning of their supervision carriers it contains also concrete limits and recommendations for the use of psychodramatic supervision that have preventive character.
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Experience with the implementation of peer consultants model to the organization providing services to people with mental illness
Franzová, Drahomíra ; Havrdová, Zuzana (advisor) ; Říčan, Pavel (referee)
Peer support is gaining increasing interest of professional public abroad and at home in recent years. Peer support consists in the active participation of people with personal experience with mental illness to mental health care system. This thesis presents this model as one of the forms of participation of people with mental illness in the services provided to them. Using a concrete example of an organization it describes the experience of its implementation in practice. The theoretical part shows how peer support is related to the transformation of attitudes of the society in which there is a remarkable shift to the recognition and enforcement of fundamental human rights and freedoms of people with mental illness. The practical part focus on a specific organization providing social services to people with mental illness. A new position of peer specialist has been introduced into practice the organization in recent years. Using methods of case studies there is for more than a year monitored, as whether and how the implementation of this position has affected the organization, staff, service users and the actual peer consultant. Subsequently, we discussed what the findings say on the topic of participation of people with mental illness and whether the introduction of peer specialist position...
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A Systemic Approach in Supervision
Pluhaříková Pomajzlová, Jana ; Havrdová, Zuzana (advisor) ; Rothová, Eliška (referee)
Supervision is dramatically growing domain in the past few years. There are many origins which influence its practice and psychotherapy models are one of them. It is important to be conscious of the influence of theoretical background, which can colour end guide course of supervision. We can find increasing use of systemic approach in the practice, therefore this work focus on its application in supervision. We can find lack of resources specific for using systemic approach in the supervision in the social and health care services, so it is important to turn the attetntion to experiences of supervisors using this approach in their practice in this field. The study is concentrating on - what are the stands of supervisors to systemic aproach and what are their experiences with using this approach in practice of supervision. Semi-structured interviews and a questionnaire are used for obtaining outcomes. The data were analysed in qualitative approach. Outcomes of this study indicate emphasis on stands of the supervisors, rather than on "simple" aplication of methodological operations. Practice of supervisors confirms, that systemic approach can be very well applied in supervision. We can consider interesting, that the modality of supervisors work corresponds with current integrative trend in...
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