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Estimation in the planning of IS/ICT projects and metrics for the monitoring of projects from the point of view of ISO/IEC norms.
Ognev, Anton ; Chlapek, Dušan (advisor) ; Šťastný, Petr (referee)
This thesis deals with issues surrounding the management of IS/ICT projects, primarily from the point of view of ČSN ISO/IEC norms. I will list and analyse those norms used to define important indicators and processes, which are subsequently mapped to PMBOK process groups. Every norm is accompanied by a brief evaluation describing its suitability for use in IS/ICT projects, its anticipated benefits and the approach taken in its application. The next part of the thesis consists of an analysis of norms from the point of view of methods of estimation in the planning of IS/ICT projects. An analysis is made of the majority of norms that directly or tangentially affect estimation in the planning of IS/ICT projects. The practical section of the thesis contains a metric for the monitoring of projects from the point of view of ISO/IEC norms and the dissemination of the "MMaHPISICTv5.7" model, as created by Ondřej Kmoníček in the thesis "Sledování a vyhodnocování IT projektů - Monitoring and Evaluation of IT Projects" [38]. The model is supplemented by ISO/IEC metrics and also other functionalities, focussing primarily on the depiction of individual metrics over a period of time.
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Theoretical and practical aspects of Balanced Scorecard
Vysloužil, Radovan ; Fibírová, Jana (advisor) ; Šoljaková, Libuše (referee)
The thesis deals with Balanced Scorecard (BSC) method from the related theoretical and practical point of view. Starting point of the thesis focuses on the content of Balanced Scorecard that is expressed by the analysis of the two key functions of BSC -- BSC as a measurement system and BSC as a strategic management system. The content analysis of BSC is accompanied by the description of the suitable techniques that can be used in the process of creating BSC. On the basis of gained information of the content aspects and the suitable techniques is created proposal of BSC system for real Train Engineer a.s. Corporation.
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Implementation of Business Intelligence
Bľanda, Lukáš ; Novotný, Ota (advisor) ; Chalupník, Tomáš (referee)
This diploma thesis deals with the implementation of Business Intelligence solution in a travel industry company and its interconnection to Balanced Scorecard as one of the enterprise performance management tool. First part focuses on pointing out the main theoretical foundations of Balanced Scorecard and Business Intelligence. It describes Balanced Scorecard and its principles and it also defines Business Intelligence, the architecture of BI and the implementation process generally. In the second part the particular metrics model is generated and a few specific metrics from this model are implemented in the Business Intelligence pilot project.
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KPI management - auto alerting in MS SQL
Vedral, Jakub ; Pour, Jan (advisor) ; Zajíc, Ján (referee)
This diploma thesis deals with the problem of automatic alerting on Microsoft SQL Server 2008 platform. Thesis was elaborated with Clever Decision s.r.o. company which significantly contributed to thesis assignment. Main goal of this thesis is to provide a solution concept for absence of alerting for multidimensional data in Microsoft's product. Alerting is aimed at critical business data -- Key performance indicators - KPIs. KPIs are used to deliver enhanced business performance through Corporate Performance Management concept. These indicators need to be watched frequently. Considering that alerting solution is convenient for watching the data. Solution concept is based on market research of Business Intelligence (BI) platforms which dominates the market. Platforms are examined for their alerting capabilities. Next goal is to provide overall insight to KPI management -- creating, managing, analyzing and monitoring of KPIs. Thesis is divided into three sections. First part creates theoretical background for solution creation and describes the field of KPI management. Second part consists of market research using selected criteria. Third part is aimed at providing the solution concept through web application fixing the absence of alerting on Microsoft SQL Server 2008 platform. This thesis is primarily intended for Clever Decision company but also for various BI experts dealing with alerting problems on BI platforms. Thesis serves also as a theoretical summary of KPI management which is commonly evaded by available technical literature.
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Measuring the effectiveness of the introduction of data boxes
Ovesný, Tomáš ; Kunstová, Renáta (advisor) ; Čečman, Ivo (referee)
This work addresses the issue of data boxes information system, which supports electronic communication between public authorities and other bodies. Aim of the work is to identify measure and evaluate the effectiveness of the data boxes at selected public authorities when processing received and sent documents. The effectiveness is detected by using the proposed metrics and also based on the analysis conducted in order to examine the processing of documents at selected institutions. The effectiveness of data boxes is being researched at the Municipal Office Dub nad Moravou and the Czech Agriculture and Food Inspection Authority. The information needed for the process analysis and the data required for evaluating the effectiveness of the implementation of the proposed metrics were obtained from the staff of those institutions. The work is divided into four parts. The first part is a thorough description of the data boxes information system. The functionality, use, technical solutions and legislations of data boxes are described based on available information. The second part focuses on the description and analysis of selected public authorities and on the way they process received and outgoing mail. In the third part of the work appropriate metrics to assess the effectiveness of the data boxes are proposed, followed by implementation of two-phase measurements. In the fourth section the effectiveness of the data boxes is evaluated based on the measurements conducted at selected public authorities. The main contribution of this work is that it will be the first evaluation of the effectiveness of the data boxes in selected subjects approximately one month after the official launch. Another benefit is the proposal of process for the evaluation of the effectiveness of a very specific new information system within the body and a comprehensive description of the data boxes information system.
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Corporate Performance Management in connection to Business Intelligence applications
Klimko, Jozef ; Pour, Jan (advisor) ; Derfler, Václav (referee)
The bachelor thesis is devoted to the issue of Corporate Performance Management (CPM) as a comprehensive approach to managing performance of the company including processes, metrics, methodologies and technologies. The main aim of the bachelor thesis is to bring out a comprehensive view to the questions of Corporate Performance Management, analyse the market and neccessery parts of CPM. The thesis is based on available literature and internet sources dealing with this topic. The thesis is composed of three basic parts. The first part of the thesis is focused on the definition of the Corporate Performance Management and Business Intelligence. It also defines the basic components necessary to successful implementation of CPM systems and differences between CPM and BI solutions. The second part of the thesis analyses in more detail the necessary components of the implementation of CPM, which includes processes, metrics, methodologies, technologies and basic types of applications needed to support the CPM approach. The third part of the thesis deals with the situation of the CPM suites market based on the Gartner's Magic Quadrant for CPM suites 2007 and 2009 and Forrester's Business Performance Solutions: Clash Of The Titans.
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Web Analytics for E-Commerce
Jašek, Pavel ; Jandoš, Jaroslav (advisor) ; Plotěný, Luboš (referee)
This thesis covers all main aspects of web analytics. Basic concepts, sources of data and the ways to make actionable decisions are mentioned. Web analytics market is considered by two point of views: as a market of software analytical tools and a market of web analysts. The main goal of this thesis is to describe the concepts and the usage of key metrics that are useful for e-shops. Aspect of using web analytics for internet marketing and the principles of geographic location of users are described.
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Implementation of Business Intelligence in building industry
Melichar, Jan ; Novotný, Ota (advisor)
Diploma thesis is focused on the strategic performance management and Business Intelligence domain. Main objectives of the thesis are to define strategic goals of building enterprise by help of the Balanced Scorecard (BSC) concept and to assign specific metrics to these strategic goals. Another objective of this work is to design Business Intelligence (BI) implementation which means building a data warehouse upon company data, multidimensional cubes and user-defined reports. Initial theoretical principles are described in the first part of this work in which main issues of strategic performance management, BSC concept and BI domain are specified. In the practical part the strategic goals and specific metrics of building enterprise are defined. The output of this chapter is an overall strategic map containing strategic goals with assigned metrics and also comments describing mutual relationships of these goals. Next chapter deals with building a data warehouse upon company data, multidimensional cubes and user-defined reports with measured values interpretation. Contribution of the thesis consists in the enterprise management model upon BSC concept which helps specify strategic goals and also the design of BI implementation which should simplify monitoring of these strategic goals by the help of the metrics specified. Another contribution for building industry enterprise management can be an overview of main BI technologies and the ways and means of its practical application.
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Measuring operation processes of IS for petrol stations
Šebelík, Jan ; Novotný, Ota (advisor) ; Ďásek, Pavel (referee)
The thesis concerns with measurement of processes of support and maintenance of a specialized information system for petrol stations. It is a system for support of retail sale of fuel and other non-fuel goods. As the main objective of the thesis was selected design of set of metrics for measurement of these processes based on multidimensionality principle. It means that dimensions and indicators are designed separately and a set of recommended metrics is based on their combinations. It is possible to get additional metrics using other combinations. The theoretical basis of the thesis is the ITIL library -- which is an internationally respected standard for IT service management -- and metrics designed in other literature and diploma theses. The designed metrics are adapted for the analyzed environment and service information system, however, they should be usable in other environments as well. Selected metrics were implemented to the service information system and measured in a relatively wide sample of input data. This allowed evaluating usability of the metrics and comparison of the threshold values with the measured ones. The relationship of metrics and service agreements (SLAs) is described in the end of the thesis. Specific metrics suitable to be incorporated to SLA were designed including a real-life example.
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Data Quality Metrics
Sýkorová, Veronika ; Slánský, David (advisor) ; Pour, Jan (referee)
The aim of the thesis is to prove measurability of the Data Quality which is a relatively subjective measure and thus is difficult to measure. In doing this various aspects of measuring the quality of data are analyzed and a Complex Data Quality Monitoring System is introduced with the aim to provide a concept for measuring/monitoring the overall Data Quality in an organization. The system is built on a metrics hierarchy decomposed into particular detailed metrics, dimensions enabling multidimensional analyses of the metrics, and processes being measured by the metrics. The first part of the thesis (Chapter 2 and Chapter 3) is focused on dealing with Data Quality, i.e. provides various definitions of Data Quality, gives reasoning for the importance of Data Quality in a company, and presents some of the most common tools and solutions that target to managing Data Quality in an organization. The second part of the thesis (Chapter 4 and Chapter 5) builds on the previous part and leads into measuring Data Quality using metrics, i.e. contains definition and purpose of Data Quality Metrics, places them into the multidimensional context (dimensions, hierarchies) and states five possible decompositions of Data Quality metrics into detail. The third part of the thesis (Chapter 6) contains the proposed Complex Data Quality Monitoring System including description of Data Quality Management related dimensions and processes, and most importantly detailed definition of bottom-level metrics used for calculation of the overall Data Quality.
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